I keep losing connection when...

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Finch

2851 posts

Uber Geek

#18316 6-Jan-2008 12:14

Hi there - I have a problem that has been bugging me for the last 4 months but the past couple of days it has got worse and worse.

What happens is that generally when someone picks up the phone to ring somebody or take the phone off the hook my internet connection goes off. I cant load webpages - nothing at all - just goes off for about 1 minute and then everything resumes.

This also happens sometimes when people ring my number.

I was wondering if anyone knew what the problem could be?

By the way i am on Xtras Go Large Plan with the "unlimited" usage and "Max" speed - lol

Thanks in advance.

If you need to know anymore information then please dont hesitate to ask and i will try and provide it to you.

By the way - if the answer is all in computer lingo then please try and simple it as possible - I know the basics however.

Cheers :)

mme

161 posts

Master Geek

#103141 6-Jan-2008 12:29

Make sure you have filters on your phone jacks

cyril7

9058 posts

Uber Geek

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Trusted

Subscriber

#103144 6-Jan-2008 12:36

The fault you describe is classic of a lack of filters on one of the phones upsetting the DSL connection. Ensure there is a filter on each phone, skybox, Fax etc. You may want to concider having a central filter installed.

Cyril

Finch

2851 posts

Uber Geek

#103150 6-Jan-2008 13:38

Ok - i have hmm 3 phone jacks in my house. I DONT have a fliter in one of them - on the one i dont have a filter in it has a phone but the phone we are picking up is not that phone when i lose connection - do i need to but a filter in that room aswell?

I dont think i have another filter but there may be one somewhere - can you buy them from anywhere?

Spyware

3761 posts

Uber Geek

Lifetime subscriber

#103152 6-Jan-2008 13:42

Disconnect the unfiltered phone and test. Disconnect the other phones and test. Filters are available either on trademe, dick smith etc.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

cyril7

9058 posts

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Subscriber

#103154 6-Jan-2008 13:49

Yep Ross has said it all, but beware that you should not have more than 5filters in a house or the problem can start coming back again. If some of the phones/faxs are at the same point you can place more than one phone on a double adaptor but it must be via the filter. This way you can reduce the number of filters.

It is also worth checking what your current connection stats are like, this is normally in the modem status page somewhere, then remove all the phones and check.

Dont forget that the DSL modem acutally connects directly to the line, all phones/fax/skyboxs must sit behind a filter. Most filters have two outputs, one is the phone connection that is via the filter, the other a DSL connection that is infact the input circuit.

Cyril