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230 posts

Master Geek
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Topic # 185352 19-Nov-2015 10:18
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G'day.

Late January next year my 12 month contract with Full Flavour for $99 (GST inclusive) per month, 100Mbps down/20Mbps up, and unlimited data, ends.

I've been mostly happy with FF, no serious issues - just some concern when they ended their own geo unblocking. But I accept most ISPs have done so, and in fact I get better and wider geo unblocking with third party services (first Unotelly, now Getflix). FF can sometimes be hard to get on the phone, but as I've only wanted to call them a handful of times, I've not been too bothered by that, either.

However, just so I have the full picture, I am curious whether there are better options in Tauranga for a heavy user with no less bandwidth, and effectively unlimited data. I use other VoIP, so I don't care about ISP included VoIP or landlines, though if I can't unbundle them, I'm untroubled - I just won't be using them.

I would move to Trustpower (I'd have signed up with Trustpower originally, for that matter, as I'm already with them for electricity, and like them a lot) if they offered a cheaper or comparable plan, but they would cost an additional $31 per month, and the only extras are an additional 30Mbps upload I'd hardly ever make use of, a landline I don't need, and $100 more on top of my TECT cheque. Liking Trustpower and a larger TECT cheque don't justify spending $272 more per year.

So, I put the question to you fine folk: am I better off staying put with FF who I'm comfortable with, and pay an affordable amount to; or is there a better option for me in 2016?

TIA :-)




"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

 

- Calvin and Hobbes (Bill Watterson)

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  Reply # 1432921 22-Nov-2015 21:58
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now that you'll be off contract i wouldn't worry until you have problems.

there's nothing worse than being stuck in a contract while experiencing issues, and really i wish there was a divided cost between the ISP and Chorus (or your respective provider)... where you only had to have 12 month contract with Chorus (or your respective provider) or such and can change ISP's at will...


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  Reply # 1432958 23-Nov-2015 00:27
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If they aren't contactable they aren't contactable. The fact you haven't needed to is more or less irrelevant because do you want to be with an ISP that you can't get hold of IF you DO really need them?

Internet is one of those things that people (rightly or wrongly) value much higher than the value they pay and being without it usually causes a great deal of stress. Having an ISP that you can reach and have them assist you would rate higher for me than price alone.



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Master Geek
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  Reply # 1432979 23-Nov-2015 01:00
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Even if FF can be hard to get on the phone at busier times, I'm still not going to move just because of that. I need either a better deal, or same deal and better service. Or something compelling.




"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

 

- Calvin and Hobbes (Bill Watterson)

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  Reply # 1432980 23-Nov-2015 01:05
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tbh, i'd much rather have a provider that i don't need to contact support for, than one who is quick to answer their phone for support, and i need to contact frequently...

that said back when i used telstraclear cable for a while, the two hour wait times on hold were pretty painful. (but there weren't other affordable alternatives back then - it was a lot faster than jetstart)


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  Reply # 1432996 23-Nov-2015 06:36
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If you had a spark mobile then the Spark naked ufb plan is comparable. 2d has a similar plan too.





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  Reply # 1432997 23-Nov-2015 06:37
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It sounds like you don't have much issue with FF. I think you're better off with them and join BigPipe when they are available in the area. You don't really want to commit to new term if you don't have to.

If it ain't broke, don't fix it.

I have used Eol in the past but they're pricey.





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Ultimate Geek
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  Reply # 1433010 23-Nov-2015 07:39
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I'll throw it out there that immediate phone support with us is only available 9am-7pm Monday-Friday.

However, we recently contracted a local call centre to handle issues outside of hours. If you call because of a trivial issue such as wanting to setup Unotelly or something like that then the issue wouldn't be dealt with until the next business day.

If your service is down then there is an escalation procedure, which includes diagnoses and logging with Chorus, Ultrafast Fibre and so on.

Over this weekend a customer called as his ONT was completely dead. Could be as simple as a failed power supply (3rd time in a month) so the team lodged a job with Ultrafast and his service will be restored faster than if it was left until Monday morning.

When events occur that affect larger numbers of customers, we are pretty good on the Twitter. Does anyone remember the power outage at Tauranga's main exchange in September I think? We were the only ISP tweeting, helps having local team on the ground connected to what's going on - not just a foreign script follower in the Phillipines.

If that level of support isn't satisfactory to a customer, we suggest they pick a more suitable ISP.

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  Reply # 1433013 23-Nov-2015 07:59
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You're not tempted to move to one of FF's gigabit plans? Pretty sure it the cost is in your ballpark



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Master Geek
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  Reply # 1433210 23-Nov-2015 12:12
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I agree FF's Twitter support is decent, even after hours. Honestly, not always getting FF on the phone as quickly as, say Trustpower, isn't much of an issue given I've had few urgent issues. And I feel they do make sure they're on top of major issues.

As for gigabit, in reality even my 100Mbps connection can't manage that much internationally. So what would be the point?

Anyway, what I'm hearing is I've got it pretty good where I am now, and that's no real letdown. I just wanted to be informed as to available choices now my contract is nearing its end :-)




"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

 

- Calvin and Hobbes (Bill Watterson)

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  Reply # 1433229 23-Nov-2015 12:31
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Baboon: I agree FF's Twitter support is decent, even after hours. Honestly, not always getting FF on the phone as quickly as, say Trustpower, isn't much of an issue given I've had few urgent issues. And I feel they do make sure they're on top of major issues.

As for gigabit, in reality even my 100Mbps connection can't manage that much internationally. So what would be the point?

Anyway, what I'm hearing is I've got it pretty good where I am now, and that's no real letdown. I just wanted to be informed as to available choices now my contract is nearing its end :-)


i'm surprised they can't do 100 megabit to australia.  maybe try logging a fault?  see what comes of it.  it may be that they're not doing good queueing for international speeds, that said.  it seems you're using uff, which i don't think had as many issues with that as chorus...

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Ultimate Geek
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  Reply # 1433250 23-Nov-2015 12:55
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Just thought I'd check this!

Sydney:

Click to see full size

California:

Click to see full size

We've got our own Layer2 capacity into Sydney where we peer on NSW-IX.

We use transit providers to get to the US/international at present, but there are some new options popping up in the new year with Megaport's US launch, will keep you posted.

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  Reply # 1433251 23-Nov-2015 12:56
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myfullflavour: Just thought I'd check this!


We've got our own Layer2 capacity into Sydney where we peer on NSW-IX.


Can you do a check on a normal 100/20 UFB connection?

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  Reply # 1433259 23-Nov-2015 13:08
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Shouldn't be any different, aside from UFF's imposed policing for that particular plan.




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Master Geek
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  Reply # 1433322 23-Nov-2015 14:26
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mercutio:
Baboon: I agree FF's Twitter support is decent, even after hours. Honestly, not always getting FF on the phone as quickly as, say Trustpower, isn't much of an issue given I've had few urgent issues. And I feel they do make sure they're on top of major issues.

As for gigabit, in reality even my 100Mbps connection can't manage that much internationally. So what would be the point?

Anyway, what I'm hearing is I've got it pretty good where I am now, and that's no real letdown. I just wanted to be informed as to available choices now my contract is nearing its end :-)


i'm surprised they can't do 100 megabit to australia.  maybe try logging a fault?  see what comes of it.  it may be that they're not doing good queueing for international speeds, that said.  it seems you're using uff, which i don't think had as many issues with that as chorus...


The content I most often access is in the U.S.




"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

 

- Calvin and Hobbes (Bill Watterson)

1384 posts

Uber Geek
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  Reply # 1433955 24-Nov-2015 14:57
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Baboon:
mercutio:
Baboon: I agree FF's Twitter support is decent, even after hours. Honestly, not always getting FF on the phone as quickly as, say Trustpower, isn't much of an issue given I've had few urgent issues. And I feel they do make sure they're on top of major issues.

As for gigabit, in reality even my 100Mbps connection can't manage that much internationally. So what would be the point?

Anyway, what I'm hearing is I've got it pretty good where I am now, and that's no real letdown. I just wanted to be informed as to available choices now my contract is nearing its end :-)


i'm surprised they can't do 100 megabit to australia.  maybe try logging a fault?  see what comes of it.  it may be that they're not doing good queueing for international speeds, that said.  it seems you're using uff, which i don't think had as many issues with that as chorus...


The content I most often access is in the U.S.


Still seems a bit suspect.  Is it with one site or in general?

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