IHUG 'Exchange Full on waiting list'

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r0bbie

259 posts

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#19108 5-Feb-2008 16:47

I have just moved flats and trying to transfer my broadband over has been a mission!

Apparently the exchange is full and im on a waiting list - according to the helpdesk I have to wait till someone disconnects their broadband

Does any one know if ihug have certain number of ports in an exchange? So if I ring Xtra will i get it?

johnr

19282 posts

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#108737 5-Feb-2008 17:14

Next on list get connected does not matter what ISP you are with!

cokemaster

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#108751 5-Feb-2008 17:51

johnr: Next on list get connected does not matter what ISP you are with!

Correct, when they say the Exchange is full - there aren't any physical ports left to wire your home with broadband. The same applies whether its Ihug, Xtra, Xnet or Slingshot. You'll need to wait till someone disconnects OR they install new equipment, which in most Urban environments hopefully shouldn't be too long.

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r0bbie

259 posts

Ultimate Geek
+1 received by user: 24

#108754 5-Feb-2008 18:03

Thanks guys - Yeah thought as much

r0bbie

259 posts

Ultimate Geek
+1 received by user: 24

#111783 20-Feb-2008 08:59

YAY broadband was turned on yesterday (at 7Mbps YAY)

BUT

Id like to moan about Ihug and how they don’t tell you ANYTHING

They didn’t tell me my new phone number when we moved
They didn’t tell me I was ON a waiting list for broadband
and they didn’t tell me I was finally connected!!!!!!!!!!!!

I just think they need to work on their communication!