Frequent DSL Drops

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cyhtad

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#191273 30-Jan-2016 13:37

Hey all,

Figured I would ask around here to see if anyone has any other suggestions regarding this DSL issue I have been having.

Heres a summary of what I have done to try and determine whats causing these DSL drops.

I was initially with Orcon ADSL in 2014 which provided me with a good stable connection, which over time started going out more and more frequently. While I was with Orcon the first modem they provided broke on me, which was replaced with a new one. But I was still having DSL drops I got in touch with Orcon who then got Chorus to come out and check the outside lines who too found no faults.

And about a month ago I ended up Changing ISP's and going with Flip ADSL, yet I still have these same DSL drops.

So all up I have done the following -

Tried two seperate ISP's

Had a total of 3 different modems

Had Chorus check outside connection

Done an Isolation test

Had an electrician check the BT jack itself

At the house Im currently at there is only one BT jack wired up, as well as this I have recently found that I can get stable access to internet using just a filter and modem, but as soon as I reconnect the modem at the BT jack the net can go down for a couple of days, and if I connect the phone to the filter there is no dialtone.

System Logs Below -

Jan 12 19:13:18 daemon crit syslog: (ssk) xDSL link up, Connection Type: ATM

Jan 12 19:13:37 daemon crit syslog: (ssk) xDSL ATM link down.

Jan 12 19:13:37 daemon crit kernel: Line 0: ADSL link down

Jan 12 19:13:46 daemon crit kernel: Line 0: xDSL G.994 training

Jan 12 19:13:55 daemon crit kernel: Line 0: ADSL G.992 started

Jan 12 19:13:56 daemon crit kernel: Line 0: ADSL link down

Jan 12 19:14:03 daemon crit kernel: Line 0: xDSL G.994 training

Jan 12 19:14:20 daemon crit kernel: Line 0: ADSL G.992 started

Jan 12 19:14:26 daemon crit kernel: Line 0: ADSL G.992 channel analysis

Jan 12 19:14:34 daemon crit kernel: Line 0: ADSL G.992 message exchange

Jan 12 19:14:34 daemon crit kernel: Line 0: ADSL link up, Bearer 0, us=473, ds=14027

Jan 12 19:14:34 daemon crit syslog: (ssk) xDSL link up, Connection Type: ATM

Jan 12 19:15:06 daemon crit syslog: (ssk) xDSL ATM link down.

Jan 12 19:15:06 daemon crit kernel: Line 0: ADSL link down

Jan 12 19:15:21 daemon crit kernel: Line 0: xDSL G.994 training

Jan 12 19:15:30 daemon crit kernel: Line 0: ADSL link down

Jan 12 19:15:38 daemon crit kernel: Line 0: xDSL G.994 training

Jan 12 19:15:47 daemon crit kernel: Line 0: ADSL G.992 started

Jan 12 19:15:52 daemon crit kernel: Line 0: ADSL G.992 channel analysis

Jan 12 19:16:00 daemon crit kernel: Line 0: ADSL G.992 message exchange

Jan 12 19:16:00 daemon crit kernel: Line 0: ADSL link up, Bearer 0, us=520, ds=5051

Jan 12 19:16:01 daemon crit syslog: (ssk) xDSL link up, Connection Type: ATM

Jan 12 19:16:04 daemon crit syslog: PPP LCP UP.

Jan 12 19:16:04 daemon crit syslog: Received valid IP address from server. Connection UP.

PeterReader

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#1481731 30-Jan-2016 13:37

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

you have reset your modem and router
your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
your tests are always done on an ethernet connection to the router - do not use wireless for testing
you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

Your ISP and plan
Type of connection (ADSL, ADSL2, VDSL)
Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
Your general location (or street)
If you are rural or urban
If you know your connection is to an exchange, cabinet or conklin
If your connection is to a ULL or wholesale service
If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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RunningMan

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#1481855 30-Jan-2016 15:48

It sounds like a physical line issue with those symptoms, particularly seeing the poor upstream sync rate compared with a reasonable downstream.

Changing ISP will make no difference - it's all the same lines. If Chorus have come out and checked to the ETP, it is almost 100% certain to be an issue within the wiring of your house. Was the sparky that checked the wiring knowledgeable about xDSL connections - a lot don't have a high skillset in this area, and don't know how to troubleshoot these sort of issues well.

Getting Chorus to install a master filter (approx $200) will almost certainly sort this out, as it bypasses all your existing wiring. If you're in Auckland/Waikato, contact @coffeebaron as he'll do a great job of that sort of thing.

johnr

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#1481874 30-Jan-2016 16:55

Sort out the house wiring as already advised changing ISP will really not help

hio77

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Lizard Networks

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#1481888 30-Jan-2016 17:29

Definitely sounds like a physical line issue...

should have no issue holding up a solid connection on a clean line.

If i remember correctly, for the line above a poweroutage was the cause of its last disconnection.

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webwat

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#1482461 31-Jan-2016 21:48

What was involved in your isolation test? What do you mean by "stable access to internet using just a filter and modem", do you mean you removed the phone from the filter? If you only have one jack, how are the phones connected to it, and how many things normally plugged in apart from the modem? Have you tried different filters on the phones?

Time to find a new industry!

pjamieson

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Chorus

#1520742 28-Mar-2016 13:29

Just checking if the O.P made any progress on this issue?

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johnr

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#1520755 28-Mar-2016 14:38

@cyhtad any updates?