Waiting period with ONT already installed

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Dolts

214 posts

Master Geek

#196345 27-May-2016 16:33

I am curious to why there is waiting period with the ONT already installed. I'm not fussed, but I was hoping it would be a lot quicker :) anyone know what has to happen on the chorus side of things? (chorus area). Cheers

sidefx

3714 posts

Uber Geek

Trusted

#1560863 27-May-2016 16:34

When chorus installed mine they literally turned it on there and then, straight after installing it - and got me to hook up router and test it before they left.

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

Jase2985

13465 posts

Uber Geek

ID Verified

Lifetime subscriber

#1560865 27-May-2016 16:39

new fibre connection or moving into a place that already has an ONT?

Dolts

214 posts

Master Geek

#1560872 27-May-2016 16:48

ONT is installed.

sidefx

3714 posts

Uber Geek

Trusted

#1560876 27-May-2016 17:02

I think you already said that - but did you get it installed, or have you moved into a new place that already has an ONT?

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

RunningMan

8963 posts

Uber Geek

#1560877 27-May-2016 17:04

Dolts: ONT is installed.

But is it newly installed just for you, or is it existing with a previous/current connection?

Dolts

214 posts

Master Geek

#1560881 27-May-2016 17:08

sidefx:
I think you already said that - but did you get it installed, or have you moved into a new place that already has an ONT?

Sorry. We have moved into this property. It's been here for a while and has been off and connectionless for a month or so.

Jase2985

13465 posts

Uber Geek

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Lifetime subscriber

#1560882 27-May-2016 17:14

did your provide your ISP with the serial number off the ONT?

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Dolts

214 posts

Master Geek

#1560883 27-May-2016 17:18

Nope, they just said there could be a couple weeks wait.

DarkShadow

1647 posts

Uber Geek

#1560885 27-May-2016 17:28

Is the optical light on the ONT green?

Dolts

214 posts

Master Geek

#1560888 27-May-2016 17:41

DarkShadow:
Is the optical light on the ONT green?

Sure is

InstallerUFB

840 posts

Ultimate Geek

#1560889 27-May-2016 17:42

Apart from the activating the connection on the Chorus equipment, it would also depend on what arrangement your provider has with Chorus for checking your end of the connection - most contract to have a tech call 'on a set date' to check and connect rather than pay later for additional Fault fees if the 'intact' connection doesn't work and its found to be their/your fault (which is common issue ie my phone doesn't work or I cant get a connection -Wrong Router port etc - Im not say that this will hapen in your case - but it happens too often so the Providers go with the Tech install option.) .

The set day/time has to be programmed in around existing installs, other intact connections and Misc jobs etc

Dolts

214 posts

Master Geek

#1560892 27-May-2016 17:44

Hey, thanks for that explanation :)