new fibre connection or moving into a place that already has an ONT?
Dolts: ONT is installed.
But is it newly installed just for you, or is it existing with a previous/current connection?
I think you already said that - but did you get it installed, or have you moved into a new place that already has an ONT?
did your provide your ISP with the serial number off the ONT?
Is the optical light on the ONT green?
Apart from the activating the connection on the Chorus equipment, it would also depend on what arrangement your provider has with Chorus for checking your end of the connection - most contract to have a tech call 'on a set date' to check and connect rather than pay later for additional Fault fees if the 'intact' connection doesn't work and its found to be their/your fault (which is common issue ie my phone doesn't work or I cant get a connection -Wrong Router port etc - Im not say that this will hapen in your case - but it happens too often so the Providers go with the Tech install option.) .
The set day/time has to be programmed in around existing installs, other intact connections and Misc jobs etc