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251 posts

Ultimate Geek
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Topic # 198518 12-Jul-2016 11:56
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Do you think it would resolve the issue any faster? Trying to escalate things via the RSP and Chorus feels frivolous.


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182 posts

Master Geek
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  Reply # 1590291 12-Jul-2016 13:26
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So my experience is that Chorus do a really good job of following up with contractors when you call their support line and run them through the issue. I know others have different views on this, but my case involved lots of to-fro between Chorus and Downers, and often they would just put me on hold, call up the subcontractor, and then give me a live response.

 

Just my two (positive) cents...


1984 posts

Uber Geek
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  Reply # 1597725 24-Jul-2016 14:16
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The subcontractor can't do anything unless its covered by the original work order, and would still have to wait for approval of any change, so the primary contractor should work out some of these things before sending back to the subcontractor who comes back to do the job.





Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

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