Recommend me a small biz ISP

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Brettule

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Topic # 201301 12-Aug-2016 12:52

We've got a small office, around 50 staff, in Wellington. I'm looking for a 200mbps UFB circuit, with no data quotas for a reasonable price. I operate out of our Australian office though, so I don't know one NZ ISP from another. Can anyone recommend me a decent ISP, I don't want to pay through the nose for the service but I wan't them to be reliable.

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michaelmurfy

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Reply # 1610683 12-Aug-2016 13:01

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Take a look at Voyager Business (https://voyager.nz/business).

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jnimmo

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Reply # 1610756 12-Aug-2016 15:13

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Check out DTS - they also do internet in Australia so would be able to meet any trans-tasman WAN requirements you may have too

EDIT: Pricing page isn't necessarily obvious http://dtsanz.com/business-broadband/

Brettule

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Reply # 1610759 12-Aug-2016 15:18

Don't really need any WAN, using VPN tunnels instead.

I spoke to Voyager who were mentioning that UFB doesn't come with any CIR. What's the likelihood I'll suffer contention issues on a 200meg circuit in central Auckland and central Welly?

jnimmo

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Reply # 1610777 12-Aug-2016 15:35

Depends what the minimum amount of bandwidth you need is - I suspect the main risk of contention would be at the handover to the ISP.

With VLAN tagging there is a 2.5Mbps/2.5Mbps CIR to the handover, with the option to tag traffic as CIR or best effort; so I'm not sure if Voyager just don't tag traffic, or if they meant they provide no CIR for the internet services once it reaches them.

Keep in mind default Chorus UFB SLAs are <48 hours to resolve faults (excluding ONT issues), if this is going to be the primary connection for the office you may consider upgrading to silver or gold SLA

CamH

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Reply # 1610790 12-Aug-2016 15:46

You should be alright on 200/200 UFB - we have a customer with 100+ devices on a 200/200 circuit and that's delivering both internet and a fully featured cloud service and we've never had issues. If you're really worried, you could go with a "business" plan which allows you to change your CIR, but it'll be a significant increase in costs. Would certainly suggest a gold or silver SLA if going with stock standard 200/200 plan.

pbgben

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Reply # 1610793 12-Aug-2016 15:52

We (MiIT) might be able to provide you with a good link to Australia, The test above was taken just now on a 100/100 line from Auckland, we provide remote desktop services to a handful of Australian customers so pay stupid money for low contention bandwidth.

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jnimmo

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Reply # 1610797 12-Aug-2016 16:02

Yeah good point about latency, worth asking the ISP for a tracert to your Australian VPN endpoints (if latency matters)- Sydney seems OK but Melbourne has some variation between ISPs https://truenet.nz/international-latency

Jonski

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Reply # 1610808 12-Aug-2016 16:30

Depending on what your needs are, we (100 users in Auckland) have recently moved to Computer Concepts Ltd (now a subsidiary of Spark) and are extremely pleased with the LAN and WAN provided. Can't rate them highly enough. They're based in Christchurch and have offices around the country.

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sbiddle

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Reply # 1610921 12-Aug-2016 19:46

Brettule:

I spoke to Voyager who were mentioning that UFB doesn't come with any CIR. What's the likelihood I'll suffer contention issues on a 200meg circuit in central Auckland and central Welly?

The only CIR component to any UFB plan is the high priority component which is normally 2.5Mbps or 5Mbps and only usable with the appropriate 802.1p tag on a provider who delivers a UFB service using a tagged UNI port.

The headline (200Mbps) speed is an EIR.

darylblake

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Reply # 1610986 12-Aug-2016 21:42

All business "circuits", with a business price tag require a CiR. These speeds start at 2.5Mb and go through to 200Mbit ~ 1Gbit.

You need 802.1p/802.1q vlan tagging routers to use a CiR. Any untagged circuit will just be a burst circuit.

Ragnor

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Reply # 1611278 14-Aug-2016 05:09

Yep Voyager or DTS for small business internet imo.