Iconz ADSL VS. Telecom 3G - Iconz sux ! Latency galore

Forums › New Zealand Broadband › Iconz ADSL VS. Telecom 3G - Iconz sux ! Latency galore

phez

16 posts

Geek
Inactive user

#21317 22-Apr-2008 21:53

Well, having moved over from Aussie to NZ, i just signed up with Iconz ADSL (15GB full speed). I got it working today and my jaw nearly dropped from the 1) The huge latency and 2) The slow speed to USA (max download is approx 400 Kilobytes per second - normally i can max out any connection to this server as has multi gigabit connections). My temp. Telecom 3G card is perfoming better!

Surely there is a better provider out there or is this the type of internet that i can expect in Auckland metro ?

Line details - quite good:

Link Information



Uptime:	0 days, 0:38:41

Modulation:	G.992.1 Annex A

Bandwidth (Up/Down) [kbps/kbps]:	704 / 7.616

Data Transferred (Sent/Received) [MB/MB]:	2,53 / 44,72

Output Power (Up/Down) [dBm]:	11,5 / 7,5

Line Attenuation (Up/Down) [dB]:	2,0 / 2,0

SN Margin (Up/Down) [dB]:	13,0 / 21,0

Vendor ID (Local/Remote):	TMMB / ALCB

Loss of Framing (Local/Remote):	0 / 0

Loss of Signal (Local/Remote):	0 / 0

Loss of Power (Local/Remote):	0 / 0

Loss of Link (Remote):	0

Error Seconds (Local/Remote):	0 / 0

FEC Errors (Up/Down):	0 / 0

CRC Errors (Up/Down):	0 / 0

HEC Errors (Up/Down):	0 / 0

Tracert details - Telecom 3G Wireless Card

Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:

1   137 ms   127 ms   134 ms 166-179-16-1.jamamobile.co.nz [166.179.16.1]
2   151 ms   121 ms   147 ms s1-1.IPNNP1-B1.xtra.co.nz [203.96.111.50]
3   142 ms   131 ms   129 ms a4-0-0-11.ipa1-r16-5.xtra.co.nz [203.96.111.49]

4   125 ms   136 ms   129 ms GGI-MDR-INT.xtra.co.nz [203.96.111.206]
5   139 ms   133 ms   134 ms 202.50.232.166
6     *      296 ms     *     so0-1-1.labr5.global-gateway.net.nz [203.96.120.
78]
7   256 ms   297 ms   264 ms so-0-0-0.lebr6.global-gateway.net.nz [203.96.120
.102]
8   303 ms   464 ms   263 ms google-pni-3.lebr6.global-gateway.net.nz [202.50
.232.114]
9 1012 ms   287 ms   274 ms 216.239.46.182
10   332 ms   437 ms   372 ms 216.239.43.144
11   412 ms   481 ms   403 ms 64.233.174.81
12   345 ms   354 ms   345 ms 216.239.46.12
13   365 ms   346 ms   357 ms 72.14.236.183
14   351 ms   344 ms   333 ms 66.249.94.118
15   410 ms   996 ms   386 ms eh-in-f99.google.com [72.14.207.99]

Tracert details - ICONZ ADSL

Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:

1    84 ms    99 ms    99 ms speedtouch.lan [10.0.0.138]
2    44 ms    60 ms    45 ms loopback4770.core6a-akl.iconz.net.nz [210.48.12.
64]
3    44 ms    44 ms    42 ms fe-0-0-3.air02-jcore.iconz.net [202.14.100.253]

4    44 ms    43 ms    43 ms ge-0-2-0.air01-jcore.iconz.net [210.48.5.5]
5    43 ms    43 ms    44 ms ge-0-1-0.sky01-jcore.iconz.net [210.48.5.1]
6    43 ms    45 ms    44 ms ge-1-1.cat01-sky01.iconz.net [210.48.5.70]
7    44 ms    43 ms    44 ms fe-0-0.anc-sky01.iconz.net [210.48.5.82]
8   480 ms   512 ms   502 ms Gi-1-0-411.gw1.akl1.asianetcom.net [202.147.41.2
5]
9   452 ms   472 ms   496 ms po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
10   530 ms   560 ms   552 ms 74.125.49.97
11   626 ms   656 ms   676 ms 216.239.46.190
12   621 ms   528 ms   562 ms 66.249.95.214
13   612 ms   622 ms   660 ms 216.239.46.12
14   733 ms   716 ms   707 ms 72.14.236.181
15   751 ms   693 ms   574 ms 66.249.94.50
16   515 ms   539 ms   566 ms eh-in-f99.google.com [72.14.207.99]

Trace complete.

Do I start looking around for another ISP ?

stu28

273 posts

Ultimate Geek

#125839 23-Apr-2008 11:53

phez: Well, having moved over from Aussie to NZ

Welcome to NZ phez

Looking at your ICONZ Tracert details, it looks like asianetcom (ICONZ upstream provider) maybe having problems.....

To give you a comparison here is my Tracert from Xtra (On Go large)

Tracing route to www.l.google.com [74.125.19.99]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 37 ms 49 ms 34 ms ip210-55-69-184.kc.net.nz [210.55.69.184]
3 47 ms 79 ms 80 ms mdr-ip03e-2-1-0.akbr4.global-gateway.net.nz [202.50.236.110]
4 35 ms 35 ms 37 ms ge6-3-4-42.akbr4.global-gateway.net.nz [202.50.236.109]
5 37 ms 36 ms 39 ms so1-1-1.tkbr9.global-gateway.net.nz [203.96.120.194]
6 222 ms 162 ms * so0-3-1.labr5.global-gateway.net.nz [202.50.232.254]
7 163 ms 159 ms 159 ms so-0-0-0.lebr6.global-gateway.net.nz [203.96.120.102]
8 192 ms 159 ms 190 ms google-pni-2.lebr6.global-gateway.net.nz [202.50.232.110]
9 194 ms 190 ms 190 ms 216.239.46.180
10 230 ms 170 ms 171 ms 209.85.253.178
11 178 ms 183 ms 179 ms 209.85.251.94
12 231 ms 198 ms 228 ms cf-in-f99.google.com [74.125.19.99]
Trace complete.

Do I start looking around for another ISP ?

Before you do, have you contacted ICONZ about this??

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

phez

16 posts

Geek
Inactive user

#125845 23-Apr-2008 12:15

thanks Stu for replying !

Yes, I have already written to Iconz and provided the same information. Hopefully they will investigate and not provide a some generic "thats how the internet works too bad" type of response, thinking everyone are idiots.

Thanks for providing your Xtra tracert, nice numbers you have there!

Is it common practice for NZ ISPs to put you in "shaping" pools before you exceed your download limit ?

Cheers,
Phez

Fraktul

836 posts

Ultimate Geek

Trusted

#125850 23-Apr-2008 12:32

Asianetcom are now known as Pacnet FYI and have been for some months. Updating reverse dns enteries does not appear to be high on their list however.

stu28

273 posts

Ultimate Geek

#125873 23-Apr-2008 13:20

phez: Yes, I have already written to Iconz and provided the same information. Hopefully they will investigate and not provide a some generic "thats how the internet works too bad" type of response, thinking everyone are idiots.

I don’t think Iconz, are that type of ISP, I have heard quite good thing about them....

If you don’t get much luck with writing to Iconz, maybe try giving them a ring?

Thanks for providing your Xtra tracert, nice numbers you have there!

Thanks, they are not too bad for Xtra Go large (although I think they could be better, as the Go Large plain has had some major problems in the past…)

Is it common practice for NZ ISPs to put you in "shaping" pools before you exceed your download limit ?

I don’t think any NZ ISP’s do that (unless you where on Xtra go large, but that’s a different story….), as far as I am aware, the only thing many of them do is shap p2p.

Hope this is of some help

Fraktul: Asianetcom are now known as Pacnet FYI and have been for some months. Updating reverse dns enteries does not appear to be high on their list however.

Thanks for that info Fraktul

dw

1 post

Wannabe Geek

#128677 5-May-2008 21:08

phez: thanks Stu for replying !

Yes, I have already written to Iconz and provided the same information. Hopefully they will investigate and not provide a some generic "thats how the internet works too bad" type of response, thinking everyone are idiots.

Thanks for providing your Xtra tracert, nice numbers you have there!

Is it common practice for NZ ISPs to put you in "shaping" pools before you exceed your download limit ?

Cheers,
Phez

Have you heard back from ICONZ regarding this phez? I was having a similar issue, which was apparently caused by ICONZ maxing-out their international bandwidth. My speeds are much better now, I think they upgraded their link to AsiaNetCom...

phez

16 posts

Geek
Inactive user

#128692 5-May-2008 22:46

Hello DW,

Yes, I heard back from ICONZ, the issue was related to Dynamic IP allocation pool not having enough International bandwidth. Those with static IPs were OK. They set my IP to static temporarily and it was resolved.

Cheers