Difficult Fibre Install

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Dulouz

877 posts

Ultimate Geek

#222853 31-Aug-2017 16:26

The Chorus guy came to assess our property and came to the conclusion that an install would be too hard. There are big tree roots which mean they can't go under the ground and for some reason they can't link a wire through the air. I guess the wire would be too low. Also, our house is a 1980's place built on a concrete slab and the telephone terminal is hidden away somewhere in the foundations so they can't use that. He reckons I should be happy with VDSL.

Do I have any recourse to a second opinion? As I'd quite like fibre.

Amanon

Linux

11216 posts

Uber Geek

Trusted

Lifetime subscriber

#1856036 31-Aug-2017 16:32

Yes tell them to come back and do the job they are paid to do by the NZ tax payer

Also let @ChorusNZ know about this thread

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DarthKermit

5346 posts

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Trusted

#1856039 31-Aug-2017 16:42

I would have thought that chucking a few leaves on top of the fibre counts as going underground.

Chorusnz

428 posts

Ultimate Geek

Trusted

Chorus

#1856040 31-Aug-2017 16:44

Please DM your contact details including;

Name of ISP
Order ref: number
Your name
Your contact Ph #
Your email address
Address for fibre install

We will investigate & come back to you.

^GL

Dulouz

877 posts

Ultimate Geek

#1856042 31-Aug-2017 16:47

Chorusnz:

Please DM your contact details including;

Name of ISP
Order ref: number
Your name
Your contact Ph #
Your email address
Address for fibre install
We will investigate & come back to you.

^GL

Done

Amanon

chevrolux

4962 posts

Uber Geek
Inactive user

#1856310 1-Sep-2017 08:24

Wow. Just wow... this is why paying by codes is never a good thing. Clearly the scoper decided they didn't want the job and it was too hard FOR THEM. Absolutely raise this with your ISP and request they send a new tech as you were unhappy with the previous tech.

Tree roots certainly make trenching difficult. But I am sure that you as the home owner would be able to contribute to getting the trench sorted as well. At the end of the day it's probably just a chainsaw job.

Dulouz

877 posts

Ultimate Geek

#1856313 1-Sep-2017 08:31

I didn't think much of it at the time because we were considering moving. Things have changed and we are going to stick around for a while. I asked myself - does this mean we can never get fibre? I'm guessing that eventually, the copper will disappear so we are going to need it one day, so why not today?

Amanon

trig42

5796 posts

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ID Verified

#1856419 1-Sep-2017 09:39

How does the copper you currently have get from the street to your house?

DarthKermit

5346 posts

Uber Geek

Trusted

#1856526 1-Sep-2017 11:57

Are you prepared to dig your own trench? In this race to the bottom, the quality of a lot of install jobs has gone downhill.

I dug my own trench and installed conduit so that I'd have peace of mind that it was done well.

Dulouz

877 posts

Ultimate Geek

#1856596 1-Sep-2017 13:35

trig42:
How does the copper you currently have get from the street to your house?

It goes underground and terminates in the concrete foundation. We looked for an terminal box but couldn't find it.

Amanon

tripper1000

1604 posts

Uber Geek

#1856673 1-Sep-2017 14:49

DarthKermit:

Are you prepared to dig your own trench? In this race to the bottom, the quality of a lot of install jobs has gone downhill.

I dug my own trench and installed conduit so that I'd have peace of mind that it was done well.

What he said.

A work mate did a similar thing. After negotiation with the guys doing the scope, he installed some conduit himself, and cut trees & bushes back to facilitate completion of the rest of the job.

Dulouz

877 posts

Ultimate Geek

#1856779 1-Sep-2017 15:55

tripper1000:

DarthKermit:

Are you prepared to dig your own trench? In this race to the bottom, the quality of a lot of install jobs has gone downhill.

I dug my own trench and installed conduit so that I'd have peace of mind that it was done well.

What he said.

A work mate did a similar thing. After negotiation with the guys doing the scope, he installed some conduit himself, and cut trees & bushes back to facilitate completion of the rest of the job.

TBH I wouldn't have a where to start. I would prefer to pay someone who knew what they were doing. I wonder people had similar experiences when copper was first rolled out?

Amanon

Bung

6360 posts

Uber Geek

Subscriber

#1856802 1-Sep-2017 16:25

In most cases the copper went in without any trouble and the new home owners set about planting the trees that are today's problem.

The degree of difficulty probably depends on the attitude of the installers. My neighbour recently had his install done. Admittedly it was a reasonably straight forward aerial connection but the crew turned up at 5pm and worked through until 9pm to get it finished. Those guys would probably see a way to get your job done.