Our previous flatmate had all of the accounts in his name, including the Spark UFB account.
He has now decided to move into an apartment with his girlfriend (which happened last weekend) and has transferred all of the accounts including the Spark UFB account to his new address.
Knowing that he was moving I put in a request with Orcon for a new account to be set up at our address on Monday. Come Monday evening and I hadn't heard anything from Orcon so I called and was told that they could not provision a new account as the previous account was still active on the line. Call back in 24-48hrs.
I called back yesterday and was told that the provisioning team still did not have the go ahead from Chorus call back in 24hrs.
I called again today and was told that the previous line is still connected and that Chorus will not allow my service to be provisioned.
I have spoken with the previous flatmate and he has confirmed that his account is working at the new address, so why have Spark not removed the account from the line at our address? Is there a way I can speed up their disconnection?