Otahuhu potential major DSL and Phone outage

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Dynamic

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Topic # 225934 12-Dec-2017 08:36

Hi Team

I've just learned of a damaged cabinet near one of our clients in Savill Dr, Otahuhu, Auckland. Our client has had no DSL and ISDN lines since arriving at work on Monday morning.

Neither their ISP nor Chorus reports the outage on their web site (which brasses me off significantly) even though it has been more than 24 hours. No ETA available that I am aware of. Does anyone else have information on this? If the damage is significant it could take a Chorus tech a very long time to reconnect a large number of pairs.

Cheers
Mike

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Reply # 1917120 12-Dec-2017 08:38

I think this thread should be under the broadband section of geekzone

@ChorusNZ might be able to add some value

Linux

Edit: Nothing on Chorus NZ site either for that area

Ex JohnR VodafoneNZ 17 years 4 days

Dynamic

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Reply # 1917138 12-Dec-2017 09:07

Thank you @Linux - I didn't notice that forum. Moderator move please?

@ChorusNZ if it's going to take a week to sort, we would rather know and put a Plan B into action than wait and hope.

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hio77

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Reply # 1917405 12-Dec-2017 13:31

Looking on this end, Area has a mixed bunch of down and Ups.

@dynamics mind DM'ing me further details so i can do a deeper data dive here?

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hio77

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Reply # 1917419 12-Dec-2017 13:48

Actually. has this possibly been leadon from the migration of Exchange elements?

CRQ187671 - 7/12/17 9-11am?

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Dynamic

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Reply # 1917461 12-Dec-2017 14:34

I ducked out to the client site to assist with a small workaround for our client so the office staff could do something other than thumb-twiddling. I then went on a quick hunt and found a Chorus technician working on a small cabinet about 300m away. The whole cabinet had been completely ripped off its foundation by a car that mounted the footpath.

I don't know the terminology used with these, but it was a smaller green cabinet with no electronics that I noted, just frames ready for copper pairs. It looked like he was just starting to terminate the pairs in the cabinet after running some new 100 (?) pair cables from somewhere under the footpath. I don't envy his job working outside on a summer day, even under a beach umbrella. He politely declined the offer of a drink.

@hio77 will PM you now.

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hio77

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Reply # 1917611 12-Dec-2017 17:04

Okay been pretty busy today, first chance i got to truely dig into this.

Cabinet is the Jumper cabinet, OH/AT.

As of 2.31PM, E and D sides were re-terminated.

From here, Jumpering is required to the Cabinet (DSLAM) with expected ETA to carry over.

Looking at A customer affected by this not far, looks to still be down there.

The reason this doesn't show up as a "Fault" in most systems, is it's what's known as a FRE.

If the DSLAM went down, a RSP would get a notification saying hey, this is down. but it's the copper loop between the Cabinet and the Customer.

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atomeara

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Reply # 1917710 12-Dec-2017 21:10

Have they considered moving to the fibre?

hio77

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Reply # 1917716 12-Dec-2017 21:19

atomeara:

Have they considered moving to the fibre?

Would have been wise, the car was caring in that way... it hit the Copper instead of the fibre cabinet ;)

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atomeara

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Reply # 1917717 12-Dec-2017 21:21

All new fibre builds are underground pits, doesn't always help if it is on a pole but that doesn't tend to be to many customer per pole.

I understand if any above ground fibre cabinets get hit often they get under grounded as well.

atomeara

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Reply # 1917718 12-Dec-2017 21:22

And generally speaking fibre gets fixed quicker, there are plenty of examples of week+ long outages due to destroyed copper cabinets, there was one in Manukau 2 weeks ago.

hio77

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Reply # 1917719 12-Dec-2017 21:23

Agreed.

This one is a bullet style cabby though. Took me a moment to notice the second..

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Dynamic

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Reply # 1917782 13-Dec-2017 07:08

Thank you @hio77 for taking the time to have a look.

It looks like our client's DSL is back up, but phones appear not to be up yet. @ChorusNZ fabulous work by your team and hopefully it'll be finished today.

@atomeara our client has just moved into temporary premises and the current ADSL is an interim solution until UFB is connected. Chorus second visit for the fibre is scheduled for today, so I'm confident they will have UFB operational within a week, which is excellent as the ADSL is a bit painful after their old premises had VDSL that performed very well. Interestingly, UFB was used by the previous tenants of the temporary building who moved out 6+ months ago, so we were hopeful at the time of order that the UFB fibre could be lit up within hours/days, but Chorus couldn't 'find' it in their system even after we emailed photos of the ONT and it's S/N so it was treated as a new install with the usual lead times.

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