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Topic # 23294 24-Jun-2008 19:52
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New Zealand Herald has a viewer's comments page asking: "Who do you think provides the best broadband?"

There were a few comments saying that our broadband sucks - which I totally agree (until recognition of broadband is sufficient enough to give better supply rather than demand)

Some things to note:
  • Helpdesks for most were poorly rated
  • Some people turned away from Vodafone ihug because of plain old poor service, and one noted the poor data allowances. Hmm...
  • Orcon had pretty good comments about support and service, but one wasn't so happy
  • Slingshot was more 50/50 - some good some bad
  • Woosh had a few good comments about the product, but not service
  • WorldxChange and Telecom got mentioned a few times. Mostly good for both of them
  • Not many talked about TelstraClear
  • One in Christchurch agrees with the poorer speeds in the city

To you out there: "Who do you think provides the best broadband?"*

* for some clarification, see here.




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  Reply # 140294 24-Jun-2008 20:17
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I have TelstraClear's 10Mbit down/2MBit up/80GB plan and think it's great. I've been on cable for about 4 years in Christchurch. On my current plan I regularly get international speeds of up to 1.1MB/sec at any time of the day, which is pretty much the full capacity of my connection. I haven't had any significant problems with dropouts or slowdowns. The Commission's report is fairly consistent with my experience here.

I find the wait times on TCL's call centre to be on the long side, but have found the staff to be pretty good once you get a hold of one. Their call centre isn't something I need to use a lot of, which is a good thing for me.

The cost of the plan I'm on isn't cheap (~$130/mo), but given the things I need it for, I'm personally willing to pay more for a service on the proviso that it delivers -- probably makes me a minority. Value for money, though? It is for me.

xpd

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  Reply # 140324 24-Jun-2008 21:54
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We could all be here for the rest of our lives putting forward postives and negatives about every ISP in the country........  its an age old arguement.




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  Reply # 140325 24-Jun-2008 21:56
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xpd: We could all be here for the rest of our lives putting forward postives and negatives about every ISP in the country........  its an age old arguement.

That's completely true.

All I'm going for is the completely honest views about your ISP(s) broadband services, being "best" was just a follow on from the NZ Herald page.




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