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2 posts

Wannabe Geek

#236017 14-May-2018 09:07
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Hi everyone, I just recently bought a house and moved in last weekend. To make a long story short my internet got connected up to the wrong house, I assume one of my neighbours. BigPipe have told me that the ASID number in the Chorus DB is wrong. There are five entries in the Chorus DB which have my house number in for my street but apparently my actual address is not the right one (cross lease / subdivided situation). BigPipe told me they can't do anything more until I give them an old phone number or ASID number for my house.


The problem is, I have no contact with anyone who lived in the house before. It was bought by the previous owner in 2014 and had been unoccupied since then. I haven't had any luck finding a landline number for the house and I have no idea how I would find an ASID number.


Does anyone have any ideas? 


Things I have tried: BigPipe support (say they can't do anything and gave me a refund), googling for old phone numbers, contacted Chorus (haven't heard back yet). 





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Uber Geek

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  #2015516 14-May-2018 09:12
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Paging @Chorusnz :-) Please come to the white courtesy phone!


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Ultimate Geek

  #2015550 14-May-2018 10:04
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We see this quite a bit - generally we just log a fault and Chorus sends someone out to figure it out. Unsure why the provider is making it your problem to deal with when it's quite obviously a Chorus records issue.


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Wannabe Geek

  #2015611 14-May-2018 11:02
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Thanks CamH. I was wondering myself why they would be asking me to fix it. 

412 posts

Ultimate Geek


  #2015631 14-May-2018 11:28
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Hi bobbilljim,


Can you private message me with the address details and name on the account and I'll look into this for you.


Cross leased / subdivided properties, when they're not registered, can cause some confusing situations. But nothing some boots on the ground can't figure out.



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Uber Geek

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  #2015647 14-May-2018 11:47
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Your RSP probably doesn't want to pay the full costs for the install for a tech to visit.



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Uber Geek

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  #2015898 14-May-2018 16:10
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You should be able to quote the Serial number of the ONT to your RSP, then they can contact Chorus and supply the ASID.


Not sure why they are making it your problem.


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Uber Geek

  #2016102 15-May-2018 03:04


You should be able to quote the Serial number of the ONT to your RSP, then they can contact Chorus and supply the ASID.

Not sure why they are making it your problem.

If the connection is xDSL instead of fibre, try plugging in a landline phone and see if you get a dial tone. If you do, dial 1956 and a robot will tell you the phone number of that line.

Can also happen if the house has more than 1 phone line wired in. The internet might instead have been connected to a second line that used to be a dedicated fax or dialup line.

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