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Topic # 242649 7-Nov-2018 13:14
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Just received:

 

 

Nova Energy's 80,000 customers are being offered high-speed broadband and phone services to go along with their power and natural gas this month, as the New Zealand company expands into the telecommunications market for the first time.

 

Nova, a nation-wide energy retailer, is now offering residential customers the convenience of dealing with one supplier for their power, broadband, phone and natural gas services, with just one simple bill to manage each month. Initially available to most North Island households along with Christchurch residents, Nova is planning to expand its broadband and phone services to other regions in the new year.

 

"This is a natural extension of the great value energy we already provide to our customers," said Nova's Chief Executive Babu Bahirathan. "We know people are looking to save money and time, and we are excited about delivering a greater range of essential home services to customers, at great prices."

 

Nova is celebrating the launch of its telecommunications service with a new residential Smart Home Plan, offering residential customers a $300 credit when they sign up for 12-month unlimited broadband. A landline phone package is on offer for $10 per month, providing unlimited calls nationwide to landline phones. There are also packages offering calling to New Zealand mobile phones and international landlines.

 

Mr Bahirathan says Nova is strongly positioned to begin its expansion into broadband and phone services, with a strong and growing customer base and Nova's award-winning customer services team, based in Whakatane.

 

"Our focus is on providing the best customer service we can, and we are really proud of our New Zealand based team. We are consistently delivering quick response times and great service, making it really easy for customers to switch over and contact us should they need assistance."

 

Nova has designed a high-quality broadband network and built its own network core to launch its broadband service, helping to deliver an enhanced customer experience. Nova's broadband service can be purchased separately by customers, or as part of a bundle with Nova's energy offering. Nova is also providing assistance to customers who want to upgrade to fibre.

 

"We are working closely with local fibre companies to ensure the transfer is as simple and seamless as possible. Where it's available, we are recommending that residential customers upgrade to fibre given it delivers superior internet performance and upgrading is currently free."

 

Nova's new broadband and phone services are currently available to residential customers in Auckland, Waikato, Bay of Plenty, Taupo, Taranaki, Wanganui, Manawatu, Wairarapa, Wellington and Christchurch, with the company looking to expand to business customers and into other areas of New Zealand next year. Nova continues to offer electricity throughout New Zealand, and gas to North Island customers.

 

Nova is part of the Todd Corporation, which has been one of New Zealand's leading energy explorers and producers for around 60 years.

 





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  Reply # 2121546 7-Nov-2018 13:31
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There are lots of reference to a Fair Use Policy, but I can't seem to find it on their website.


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  Reply # 2121547 7-Nov-2018 13:34
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They helpfully posted, emailed and phoned about this offer all within the space of a week. Bit much but hey they're keen.

On the phone they told me they're going to be more reliable than BigPipe because they have their own network. They describe BP as a smaller reseller.

Asked them to price match or better just to see what they'd say since they cold called me - they don't negotiate as it turns out. Yes I would pay less for the first year but I wanted to see if they would offer long term justification for switching.

 
 
 
 


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  Reply # 2121552 7-Nov-2018 13:38
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They describe BP as a smaller reseller.

 

BigPipe - as part of Spark - are the biggest broadband supplier in New Zealand, by some considerable margin too.


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  Reply # 2121554 7-Nov-2018 13:41
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stinger:

They describe BP as a smaller reseller.


BigPipe - as part of Spark - are the biggest broadband supplier in New Zealand, by some considerable margin too.



Haha yeah I told the salesperson this. He was actually happy to have learned something.

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  Reply # 2121582 7-Nov-2018 14:32
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Shows they dont investigate their competition......... ;)

 

 





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  Reply # 2121586 7-Nov-2018 14:47
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I get the distinct feeling someone at Nova has been reading studies from the US business schools entitled "Does Bundling reduce Churn" :) 


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  Reply # 2121755 7-Nov-2018 19:03
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Batwing: They helpfully posted, emailed and phoned about this offer all within the space of a week. Bit much but hey they're keen.

On the phone they told me they're going to be more reliable than BigPipe because they have their own network. They describe BP as a smaller reseller.

Asked them to price match or better just to see what they'd say since they cold called me - they don't negotiate as it turns out. Yes I would pay less for the first year but I wanted to see if they would offer long term justification for switching.

 

They did the same pile of marketing towards me (I have gas with them). The telemarketer said I'd be saving $X over 12 months like-for-like at 100Mbps. I repeated that I was on a 1000Mbps plan and he seemed surprised. Definitely doesn't seem like they were aware of competitors' offerings/pricing.





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  Reply # 2121763 7-Nov-2018 19:29
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Batwing: They helpfully posted, emailed and phoned about this offer all within the space of a week. Bit much but hey they're keen.

On the phone they told me they're going to be more reliable than BigPipe because they have their own network. They describe BP as a smaller reseller.

Asked them to price match or better just to see what they'd say since they cold called me - they don't negotiate as it turns out. Yes I would pay less for the first year but I wanted to see if they would offer long term justification for switching.

 

 

 

That's incredibly missguided and shows they don't really know the history or the current state..





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 2145241 14-Dec-2018 10:36
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Has anyone here switched their BB to Nova, or heard any feedback on the quality of their network and service? Given they have their own network, it's a bit more of an unknown than if they were simply a reseller...

 

I'm not looking at moving quite yet - still have four months of a one-year contract with Spark to go - but will be looking then (price will jump $20 a month).

 

I have my gas with Nova (and have found their service excellent), and while bundling's not a drawcard for me the $300 credit's quite an enticement - enough to cover having to pay for Lightbox, given my wife wants to keep it!). But I'm not interested in moving to Nova, especially on contract, if it's not a decent network.


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  Reply # 2145262 14-Dec-2018 11:15
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I don't like that "we have our own network" is a sales point. Have they actually built a network across the country? Or just got a core in Auckland and using a reseller for the tails?

 

I guess they could use the Chorus tail extension thing, but I thought you still had to have local handovers for that.

 

For example, I could say I have my own network simply because I have an ASN and bought some IP's.... but Devoli run the entire network.


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  Reply # 2145268 14-Dec-2018 11:35
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stinger:

 

There are lots of reference to a Fair Use Policy, but I can't seem to find it on their website.

 

 

Our Fair Use Policy (Policy) forms part of the Nova Energy General Terms for Residential Internet and Phone Customers. This policy has been developed based on average, expected customer usage profiles.
From time to time, we and/or our Network providers may monitor customer usage patterns.
If your usage of our phone and internet services materially exceeds our estimated average and/or typical customer usage patterns over any day, week, month, (or other period of time as determined by us) or is inconsistent with either normal usage patterns and/or the types of uses and purposes for which we communicate our services are designed for then your usage will be deemed excessive and unreasonable.
Nova Energy and/or our network providers may then request that you stop or alter your usage. If you fail to do so and your unreasonable usage continues after receipt of a request to stop or alter the nature of such usage, we or our network providers may, without further notice, apply charges to your account for the excessive and/or unreasonable element of your usage and/or suspend or remove the service(s) from your account.
Unlimited calling is for standard person-to-person calls to standard NZ landlines and mobiles. Calls to “0900”, “018”, “0161”, “0172” and “059” numbers, switched digital (data) calls, collect calls, audio conferencing, and calling card calls are excluded.
Our services cannot be used for auto-dialling or multiple simultaneous calling, continuous call forwarding, telesales, contact centres, bulk texting by machines, automated texting, the use of Cellular Trunking Units (CTUs) or any other activity we reasonably consider (in our sole discretion) to be non-standard usage. These activities are all considered excessive and unreasonable in accordance with this Fair Use Policy.
Nova Energy reserves the right to publish additional terms and/or requirements relating to fair use that apply to some or all of the services which will provide further rules and details around how such services can be used without notice.





Common sense is not as common as you think.


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  Reply # 2145272 14-Dec-2018 12:03
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My parents were foolish enough to change over and take advantage of this Nova deal because they get unlimited internet (they barely use 10GB a month now) then the issues started.

 

Days without phone and all sorts of excuses etc. Not sure where its at right now but last time I spoke with them the phone wasn't done and they had to divert calls to their cell phones.


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  Reply # 2145273 14-Dec-2018 12:16
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CB_24:

 

My parents were foolish enough to change over and take advantage of this Nova deal because they get unlimited internet (they barely use 10GB a month now) then the issues started.

 

Days without phone and all sorts of excuses etc. Not sure where its at right now but last time I spoke with them the phone wasn't done and they had to divert calls to their cell phones.

 

 

Just the kind of feedback I was wanting, thanks! Will certainly cross them off my list, unless I hear things are totally turned around by the time I'm looking at moving.

 

Looks like best options may be Slingshot or Orcon. I  had major problems with the latter a few years back, but perhaps their service has improved since Vocus took on ownership? Both would currently be $63.75 a month (averaged out) for 100/20 unlimited, so still only $76.75 including Lightbox...

 

 

 

 

 

 


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