Private road, consents and non replies

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tchart

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# 249223 1-May-2019 15:28

So our nearby streets had fibre installed at the end of 2017. Our house is on private road off the main streets shared by 20+ houses.

The actual private roadway is owned the developer and not the council nor the house owners.

I requested fibre and chorus drew up plans etc and it was a category 2 install. It looked to be all going smoothly albeit slowly.

Last week I get a call from my ISP saying that chorus hadn't received consent from several owners, had jumped from a category 2 up to 3 and the work required had been cancelled. They also said if I apply again it would likely be rejected immediately because of the past issues.

So a couple of questions;

1) Should I bother reapplying? Try another ISP?
2) Why would a design go from category 2 up to 3?
3) Given the roadway isn't owned/cross leased by the home owners why do they need consent from all of the home owners? Surely it's not dissimilar to laying fibre in public roads is they just need consent from the actual owner (council/NZTA/developer).

Thanks

Chorusnz

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Chorus NZ

# 2228827 1-May-2019 15:49

Usually in the case of single owners/controllers (like body corps) we will default to cat 3 and just work with the contact directly to gain consent. However its also possible that during the process we’ve had to change the design to something more invasive and this has caused a shift to cat 3.

If you want to send us a DM with your full address I can look into it in more depth.

Going forward, if it is a cat 3 and we’ve not been able to get consent from the property owner there will be a stand down period before we try again. Unless you can make contact with the owner and have them submit a consent form directly. ^Richard

atomeara

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# 2234749 10-May-2019 21:33

Not sure how you got on with this

Chorus normally won't tell you who has or hasn't given consent (privacy reasons, etc)

I normally deal with this by

a) getting a copy of the design

b) a copy of the required consent

c) if you are not sure or it is not obvious confirming all the people who need to give consent from Chorus (they won't tell you who has or hasn't but they should be able to tell you all the addresses they want to seek it from)

d) print out the design and consent - 1 each per address that needs to given consent

e) start door knocking and even if they say it has been signed and sent back get them to sign it again

Challenges

- any vacant or empty houses / lots

- people who do not speak english well or at all

- some neighbors can be difficult of many reasons and maybe not want to sign

- property that is rented, you will need to ask them for land owner or property manager details

Once you have all the signed forms, send it back to Chorus.

On the rare occasions we have had to go to extreme lengths to get consent including sending staff on a 300km round trip to the rural back blocks to get it signed for one site. Another one took about 20 months for Chorus and Kiwirail to sort out there consent agreement plus another 6 months to get the UFB actually installed after that. I think we spent 12 months trying to get approval from McDonald's they were worried the drive through would get blocked during the install and Chorus legal had to get involved to amend the agreement.

Aredwood

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# 2234763 10-May-2019 22:26

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Was that Mc Donald's one simply installing fibre to the actual Mc Donald's?

All of the Mc Donald's drive through lanes in my area are always blocked, because their service is always really slow. Sometimes it has been that bad. That Chorus probably could get a fibre install completed faster than Mc Donald's making some burgers.

atomeara

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# 2235231 12-May-2019 07:43

No, it was a different company, down the same right of way