Time to switch VDSL plan, should I go with Vodafone or Trustpower

Forums › New Zealand Broadband › Time to switch VDSL plan, should I go with Vodafone or Trustpower

Shin

274 posts

Ultimate Geek

# 258500 7-Oct-2019 15:12

Hi,

I used VDSL with phone line for many years with Spark and now time to switch. No UFB roll out for many years at the moment.

Vodafone offers $200 credit for 12-month contract and Trustpower offers $45*12 discount for 24-month contract at the moment.

On the face value, Trustpower is way to go, however Trustpower put 20mb/10mb on the speed indication where Vodafone does not state any specific speed on the connection.

Would the actual connection speed ever differ to what I'm getting at the moment with Spark?

Your thought would be very helpful for next 12/24 month. :)

Cheers

Shin

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767 posts

Ultimate Geek

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Full Flavour

# 2331961 7-Oct-2019 15:27

14 people support this post

Geeks don't let fellow geeks sign up with Vodafone or Trustpower.

2degrees seems to have the best rep at the moment and have some aggressive new customer deals.

Linux

5390 posts

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# 2331962 7-Oct-2019 15:30

I would sign up with Vodafone before trust power and I think they will want a 24 month contract

nztim

62 posts

Master Geek

# 2331964 7-Oct-2019 15:32

2 people support this post

myfullflavour: Geeks don't let fellow geeks sign up with Vodafone or Trustpower.

2degrees seems to have the best rep at the moment and have some aggressive new customer deals.

I don't chase "free credit" "free Netflix" "free rugby world cup" I just go for the company that provides me with the best service and stick with them, and that's Bigpipe sure they don't have a helpdesk but I dont need one

timmmay

15229 posts

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# 2331967 7-Oct-2019 15:37

One person supports this post

myfullflavour: Geeks don't let fellow geeks sign up with Vodafone or Trustpower.

2degrees seems to have the best rep at the moment and have some aggressive new customer deals.

This.

Linux

5390 posts

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# 2331969 7-Oct-2019 15:38

nztim:

myfullflavour: Geeks don't let fellow geeks sign up with Vodafone or Trustpower.

2degrees seems to have the best rep at the moment and have some aggressive new customer deals.

I don't chase "free credit" "free Netflix" "free rugby world cup" I just go for the company that provides me with the best service and stick with them, and that's Bigpipe sure they don't have a helpdesk but I dont need one

@nztim Then you should be on 2degrees! The support they offer is awesome here on Geekzone

quickymart

4667 posts

Uber Geek

# 2331970 7-Oct-2019 15:39

I wouldn't go with either. 2degrees have some good pricing (as John and others will tell you :)) otherwise maybe Voyager? But those are only two suggestions :)

nztim

62 posts

Master Geek

# 2332013 7-Oct-2019 15:45

Linux:

nztim:

myfullflavour: Geeks don't let fellow geeks sign up with Vodafone or Trustpower.

2degrees seems to have the best rep at the moment and have some aggressive new customer deals.

I don't chase "free credit" "free Netflix" "free rugby world cup" I just go for the company that provides me with the best service and stick with them, and that's Bigpipe sure they don't have a helpdesk but I dont need one

@nztim Then you should be on 2degrees! The support they offer is awesome here on Geekzone

I have never needed any support from my ISP :)

wratterus

716 posts

Ultimate Geek

# 2332041 7-Oct-2019 16:10

Just to make sure you are aware, the ISP does not in any way affect your line speed - the physical line is the same no matter who you go with.

The different speeds you are seeing are probably just a best guess from the ISP.

As the others have said, don't go with TrustPower, and 2Degrees support you will probably find a lot better than Vodafone's.

tripper1000

1059 posts

Uber Geek

# 2332050 7-Oct-2019 16:14

I was with Trustpower. No complaints with the speed/performance etc but the flip side to the discount in the 12 month is that they had/have some pretty nasty early termination fees that make it cheaper to simply see out the 24 month term. I tried cancelling before they had even commenced supplying power and internet (due to them incorrectly telling me I was out of contract with my former power company) and they threatened me with a high triple digit/low 4 digit termination fee so it was never a happy relationship.

nztim

62 posts

Master Geek

# 2332116 7-Oct-2019 18:40

Thanks @shin for sending your address

Local Exchange RDB3
Local Cabinet RDB/AF
Distance from Local Cabinet 145 Metres
Theoretical Max Speed 130 Mbps down / 30 mbps up

Now you wont really get 130mbps down :) because there is also sorts of factors like internal wiring etc, nor will you get close to that with your ISP supplied router but I would recommend a decent mikrotik router with a Metanoia V5311 VDSL module and you may get close to 100mbps

Regards

Tim

nztim

62 posts

Master Geek

# 2332130 7-Oct-2019 18:56

One person supports this post

wratterus:

Just to make sure you are aware, the ISP does not in any way affect your line speed - the physical line is the same no matter who you go with.

The different speeds you are seeing are probably just a best guess from the ISP.

As the others have said, don't go with TrustPower, and 2Degrees support you will probably find a lot better than Vodafone's.

I just line checked him, hes got it good :)

taneb1

385 posts

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Trustpower

# 2332144 7-Oct-2019 19:12

2 people support this post

Apologies re the speed indication on the website saying 20/10 for VDSL - I have this raised with the relevant people internally.

Based on the information from Tim above the VDSL speeds you get should be pretty good!

Feel free to PM me if you have any questions re Trustpower or reach out to our chat team via our website who are always happy to help :)

Any comments made are my personal views and does not represent those of my employer

BarTender

2848 posts

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# 2332155 7-Oct-2019 19:30

One person supports this post

I would go for 2degrees or bigpipe. If you are used to certain speed on Spark you will have the same experience on bigpipe as it is exactly the same infrastructure with the same speed tuning to improve performance.
Voyager are also good from what I have heard.

hio77

'That VDSL Cat'
11021 posts

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Spark

Subscriber

# 2332213 7-Oct-2019 20:38

nztim:

Thanks @shin for sending your address

Local Exchange RDB3
Local Cabinet RDB/AF
Distance from Local Cabinet 145 Metres
Theoretical Max Speed 130 Mbps down / 30 mbps up

Now you wont really get 130mbps down :) because there is also sorts of factors like internal wiring etc, nor will you get close to that with your ISP supplied router but I would recommend a decent mikrotik router with a Metanoia V5311 VDSL module and you may get close to 100mbps

Regards

Tim

a V5311? those got shunned pretty hard after actually being used in force.. they get quite warm and dont really perform as flexible as just bridging..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

nztim

62 posts

Master Geek

# 2332258 7-Oct-2019 21:49

hio77:

a V5311? those got shunned pretty hard after actually being used in force.. they get quite warm and dont really perform as flexible as just bridging..

Interesting, They have always worked great for me

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