Hero broadband - has anyone used it?

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deadlyllama

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#258686 15-Oct-2019 21:28

Hero.co.nz offer broadband as well as phone service. People here seem to be saying the phone service is good and the support is better than 2Talk. Getting everything on one bill would be nice.

Has anyone dealt with their broadband service? Is it OK?

hio77

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#2337751 15-Oct-2019 21:43

New to me, looks like bluereach is their parent company though.

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sbiddle

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#2337884 16-Oct-2019 06:16

Hero was set up by Malcom and Ray after they exited from 2talk. They're basically just building the same business again.

Linux

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#2337885 16-Oct-2019 06:33

Another ISP charging similar prices just what we need!

xpd

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#2337893 16-Oct-2019 07:45

deadlyllama:

People here seem to be saying the phone service is good and the support is better than 2Talk.

What people where ?

Never heard of them myself........ but these days anyone can start an ISP.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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noroad

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#2337894 16-Oct-2019 07:52

hio77:

New to me, looks like bluereach is their parent company though.

Now you know why Ray has been so quiet recently :-)

deadlyllama

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#2337947 16-Oct-2019 09:18

Answering my own question, they do fibre only, and Auckland only. Outside Auckland, connections are through an unnamed partner and attract a $10/month surcharge, and I guess the full run around between us, them and the partner if there's a fault. So that's a no for us then.

And yes Ray is the CTO :-)

networkn

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#2338430 16-Oct-2019 20:51

We use them as our secondary, and they are very accommodating and things have been pretty smooth. They are competitive enough and whilst clearly in startup mode, they are trying hard. Can't ask for more than that!