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BDFL - Memuneh
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#268456 20-Mar-2020 13:40
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Just received:

 

 

Chorus is closely monitoring the rapidly evolving Covid-19 situation with the top priority being the well-being of both our people and our customers.

We appreciate having reliable and fast internet is particularly important at this time and we are committed to providing continuity of service with our fibre broadband installations through the pandemic, subject to any ongoing government and health requirements. We are also putting in place additional health and safety measures to protect you from the spread of the virus.

What does this mean for me?

 - Our technicians will be contacting customers ahead of all site visits for fibre installations to confirm each customer is not showing any symptoms and are not in self-isolation. If this is the case, we will look to reschedule the work for when the illness or self-isolation period has ended. Please refer to Ministry of Health guidelines to see when it’s ok to stop self-isolating.

- Likewise, Chorus has aligned with Ministry of Health guidelines and all our staff and contractors are required to stay home if they have been exposed to the virus or are showing any symptoms.

- Our technicians are also equipped with masks, gloves and hand sanitiser, so if you’d like them to wear a mask while at your place, please request this when they call to confirm your appointment. You can also choose to stay in a separate room during the visit.

The Chorus network

For those that are on the Chorus network, we can assure you that we are not anticipating any capacity issues due to the expected increase in the number of people working from home over the coming months. We will also continue to monitor capacity on our network and if we feel it is required, we will look to add further capacity to ensure the network continues to support the New Zealand economy throughout this period.

We are closely monitoring the Covid-19 situation as it unfolds and will continue to communicate any changes that will impact you.

We thank you for your cooperation during this uncertain time. Please take care of yourselves and your whānau and check in with those around you.

The team at Chorus

 





 

 

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  #2442280 20-Mar-2020 16:05
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Nice one Chorus... :) Keep up the good work upgrading everyone to UFB.

 

And hopefully if any contractors get sick then Chorus will be leaning on the sub-contractors to make sure they are still being paid.





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BDFL - Memuneh
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  #2445233 24-Mar-2020 09:42
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Another update:

 

 

Chorus is closely monitoring the rapidly evolving Covid-19 situation with the top priority being the well-being of both our people and our customers.

 

As the country’s largest broadband infrastructure provider, here’s an update on our plans to help keep Kiwis connected during the lockdown we’re moving to as a result of the Government’s increase of the Covid-19 alert to level 4 by Wednesday 25 March.

 

With internet access deemed an essential service, connections on and maintenance of the Chorus broadband network that is relied on by over 80 New Zealand retail service providers will continue throughout the shutdown period, but with priorities given to certain situations.

 

In the first instance, priority will be given to repairing faults on our network as quickly as possible and then connecting locations where no other form of fixed line connectivity is available.

 

Chorus will continue with fibre connections and upgrades in locations that already have a fixed line broadband connection, but only if field resources are available. We ask for your understanding as this is in the interest of protecting the health and safety of you and your community, and of those working on our behalf.

 

Making install appointments safer

 

Controls are already in place for any visits to any home or business by Chorus technicians. These controls include identifying situations where customers may be self-isolating and ensuring any Chorus technicians who display any signs of illness are stood down and put into self-isolation immediately, along with their close contacts.

 

Detailed health and safety requirements are also in place where faults occur at homes or businesses where people are ill, or self-isolating.

 

Making it easier to connect

 

Capacity of the Chorus broadband infrastructure is robust and while daytime data consumption on our network continues to grow, it is still much lower than the usual 9pm busy internet hour. Significant capacity is also available above and beyond the peak throughput ever recorded on our network.

 

Finally, to enable more New Zealanders to get connected and work from home, Chorus is waiving potential price increases linked to CPI (consumer price index) that retail providers can pay for a connection to our network. We're also continuing to work through options to provide support to retailers and service companies to ensure as many Kiwis as possible are able to have internet access.

 





 

 

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Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


 
 
 
 




BDFL - Memuneh
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  #2479068 8-May-2020 10:02
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An update for April 2020:

 

 

Chorus network statistics released today show that households connected to fibre consumed an average of almost 500GB in April, the equivalent of 12 hours of Zoom video conferencing every day of the month.

 

The 713,000 connections on fibre carried 495GB on average, surging by nearly 30 percent from February prior to lockdown. The average speed on the Chorus network also increased to more than 150Mbps as more people connected to higher speed fibre plans, like gigabit. Including copper connections, data consumption grew by 34 percent to 406GB. 

 

“Recent events, and being under lockdown, have been truly unprecedented times and it’s not surprising to see that reflected in the way Kiwis have been using their broadband,” says JB Rousselot, Chorus CEO.

 

“Now more than ever, having a robust broadband connection has proven critical as we’ve all had to adapt to working and learning from home.

 

“High bandwidth apps, such as Zoom, have become so important not just for business meetings but for people to stay in contact with friends and family. Fibre is perfect for making use of these tools with its low latency and high download and upload speeds.

 

“Our fibre network offers Kiwis the fastest, most reliable and affordable broadband available. It isn’t subject to data constraints either meaning everyone can do what they need to do online,” Mr Rousselot says.

 

As the country moved into alert level 3, Chorus recommenced non-essential fibre installations with stringent health and safety measures in place.

 





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


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