Chorus Installation Standards

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Russco

6 posts

Wannabe Geek

#299075 9-Aug-2022 11:29

Just like to share the poor quality of the chorus contractors.

We have been battling with broadband disconnecting for some time now.

Do you think the attached pic could have something to do with the issue?

Groucho

521 posts

Ultimate Geek

#2952443 9-Aug-2022 12:07

Umm, really wanted to say something witty but I just don't have words. I'm pretty confident no matter how sloppy the install may or may not be you're not supposed to be able to see the plastic around the actual fibre strands?

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Lias

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#2952450 9-Aug-2022 12:23

That doesn't look ideal.

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quickymart

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#2952467 9-Aug-2022 13:14

When was this installed? Have you raised this as a workmanship issue?
@Chorusnz

Russco

6 posts

Wannabe Geek

#2952472 9-Aug-2022 13:26

It was installed ages ago. Only just saw the state of the install last week.

cyril7

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#2952488 9-Aug-2022 14:24

quickymart:

When was this installed? Have you raised this as a workmanship issue?
@Chorusnz

Hi, the ChorusNZ user does not seem to be monitored anymore, @Wheelbarrow01 is a better bet, regardless, the OP's picture is not acceptable.

@Rossco, could you purhaps take a photo further back to give us some context

Cyril

Russco

6 posts

Wannabe Geek

#2952509 9-Aug-2022 15:08

Sure. I dont want to disturb it too much, in case I break something.

mentalinc

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#2952512 9-Aug-2022 15:14

where do the blue and orange fibre cables go to? surely not through your section and into the house?

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cyril7

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#2952573 9-Aug-2022 16:12

So, did the black box in the very first photo orignially attach to your house, this all looks very sub standard.

Cyril

Jase2985

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#2952704 9-Aug-2022 19:39

Do you actually have fibre?

are you in a chorus area so somewhere else in the country?

cant say it looks like any fibre install ive seen before

broozm

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#2952712 9-Aug-2022 20:12

OMG - put a box or some protection over that right now - or you soon won't have any internetness - until you can get it resolved.

I had to go "private" to get such work remedied - as quote and timeframe through official channels was ridiculous.

nztim

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#2952719 9-Aug-2022 20:43

This is Crazy/Sloppy/rushed this a Chorus area or somewhere else?

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Wheelbarrow01

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Chorus

#2952812 10-Aug-2022 01:52

You say you've been battling with broadband disconnecting for some time now. Can you advise if you've previously logged any faults with your RSP for that issue? And if so, what was the outcome? Has a Chorus fault technician ever been to the property?

Some more context would be good. Did you order the fibre installation or was it already there when you moved in? It's very hard to believe a Chorus technician would leave it in this state - it looks like it's been tampered with, the way the cabling is coiled up hanging on a post with the insulation layers peeled back. That also doesn't look like Chorus-issue ruggedised cable - ours is almost impossible to coil that tightly and it has a white inner sleeve and a tracer wire. The inner core is not blue like that (at least as far as I know).

Something is definitely not right but I'm not jumping to conclusions too quickly. I'll pass this on to one of my field colleagues to have a look at tomorrow and will post an update here.

OP - feel free to PM me with the address details in the meantime.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Russco

6 posts

Wannabe Geek

#2952857 10-Aug-2022 09:11

To clarify, photos are at the side of the road, you can see some of the curb in the foreground of one pic.

This is in Mt Eden Auckland. It was installed by Chorus about three years ago.

We have logged calls with Spark as they are our ISP.
We have been asked to reset the ONT several times.
Spark have supplied a new "Smart Modem" and we have reset it to factory defaults.

I am reluctant to dig too deeply into the undergrowth for fear of breaking our connection completely.

Address sent in PM

cyril7

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#2952883 10-Aug-2022 10:38

Hi, if you look in the first photo, you can clearly see the green inner tube of the blown microduct, and the green sheathed tracer wire pointing back and up. The black box presumably is supposed to be a buried splice that transtions to a loose tube cable that presumably runs into your house. Its not normal for buried splices like this to be in Chorus's network. Regardless it looks like the loose tube cable has broken loose from its retainers on the slice cassette exposing the inner fibres in the process.

As @Wheelbarrow01 says, this is not typical for a Chorus installation, ie buried splices on a leadin etc, very odd.

Cyril

mentalinc

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#2952885 10-Aug-2022 10:41

Starting to wonder if there was a garden accident where it was damaged in the past, and an attempt at a self repair has been done?

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