Chorus ONT 400 - admin not enabled

Forums › New Zealand Broadband › Chorus ONT 400 - admin not enabled

chrissamuelson

2 posts

Wannabe Geek

#304363 28-Apr-2023 09:22

Hi, recently had an ONT 400 installed successfully after a 300 version died. ONT 400 works fine.. no issues with BB..

Trying to log into the ONT to investigate RGW router functionality & their built-in wifi coverage (evaluate before using theirs over own router & yes aware BB provider has to support this function), but the admin account is not enabled (not password incorrect, pwd is listed on the sticker) as per Chorus instructions https://www.chorus.co.nz/RGW-ONT-login-instructions

BB provider (probably correctly) states they have no access to ONT to enable, Chorus help (phoned) response was that they can't or won't enable, to contact BB provider.

Does anyone know how to enable the admin account (haven't tried a hard reset as wanted to capture all the default settings prior to a reset) or which department in Chorus to contact, to get enabled.

Cheers

Chris.

lucky015

746 posts

Ultimate Geek
+1 received by user: 182

ID Verified

Trusted

#3068698 28-Apr-2023 09:35

RGW functionality/config is hard disabled by Chorus until the service is modified by the provider to use the RGW service, the provider must be on-boarded with the product to use it but very few providers are and the product is expected to go end of life in the next 12 months.

chrissamuelson

2 posts

Wannabe Geek

#3068702 28-Apr-2023 09:41

Ok thanks for the information, a shame neither Chorus nor my BB provider had that information..

I had hoped to use their Wifi, to bridge to my existing mesh router, thus not have to have a router (or very long lan cable) to allow me to reposition my main router to a better position (and reconfigure in AP mode).

Anyway, thanks for the info..appreciated.

Chris

michaelmurfy

meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#3068721 28-Apr-2023 10:05

@lucky015 Stop sell later on this year and withdrawal soon after: https://sp.chorus.co.nz/product-update/consultation-outcome-and-formal-notice-rgw-ont-withdrawal

You're going to have to run an Ethernet cable. The ONT didn't support any form of mesh anyway and its WiFi was frankly pretty horrible.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

nztim

4012 posts

Uber Geek
+1 received by user: 2710

ID Verified

Trusted

TEAMnetwork

Subscriber

#3069076 29-Apr-2023 06:51

I am still waiting to see what routers are going to be provided by RSPs for 4 or 8!gbps hyperfibre .

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

xpd

Geek of Coastguard
14115 posts

Uber Geek
+1 received by user: 4574

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3069167 29-Apr-2023 10:43

nztim: I am still waiting to see what routers are going to be provided by RSPs for 4 or 8!gbps hyperfibre .

Still waiting for my ISP to release the Wifi6 router they announced last year........ let alone hyperfibre friendly gear.

XPD / Gavin

LinkTree