Dreadful download speeds

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parsec

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#304502 9-May-2023 14:54

I'm with quic on their sprinter plan 900/400, attempting to download an Ubuntu Desktop 23.04 iso from a local mirror but can only achieve around 350KB/s.

Chorus speedtest (NOW, Auckland) appears normal at 865/520, before continuing troubleshooting could somebody please run a quick comparison download and let me know what your getting?

I was able to achieve around 20MB/s by hotspotting my phone to a laptop, so for a Lan connection 350KB/s seems somewhat underdone! This has been a problem for a few days now.

Last troubleshooting effort was to bypass my home network by trying another 1Gb capable router, power recycle the ONT, plug in a laptop as the sole device on a completely different subnet, using different cables, but still no improvement in download speeds.

The quic service info page doesn't seem to show anything out of the ordinary.

Thank you

p.s. A W11 iso from Microsoft.com, just now is running at 147KB/s, a reported 10 hour download.

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#3074249 9-May-2023 15:02

Use a closer mirror.

http://mirror.xnet.co.nz/pub/ubuntu-releases/23.04/

Almost certain you are probably trying to download it from the other side of the planet.

Silvrav

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#3074250 9-May-2023 15:02

What is your latency in the speedtest? doesnt help it shows 800 download but your latency is high, as servers will drop your connect and reconnect you over and over again.

But if it's not high, and you getting slow downloads from everywhere (local mirror might be the issue as well) but MS shouldn't, there seems to be a problem.

PS> what browser are you using? have you tried another one?

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#3074251 9-May-2023 15:12

Hi, thanks for the reply.

Latency 2ms, jitter 1ms

Tried Brave, Firefox and Explorer on windows and Brave/Firefox on Linux. All the same

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#3074252 9-May-2023 15:17

darylblake:

Use a closer mirror.

http://mirror.xnet.co.nz/pub/ubuntu-releases/23.04/

Almost certain you are probably trying to download it from the other side of the planet.

Thanks for the link, a small improvement, briefly above 500KB/s

My original mirror was also local ~ mirror.2degrees.nz

Silvrav

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#3074254 9-May-2023 15:21

parsec:

Hi, thanks for the reply.

Latency 2ms, jitter 1ms

Tried Brave, Firefox and Explorer on windows and Brave/Firefox on Linux. All the same

ya, that doesnt sound right - and to confirm just again, it does it for any and all downloads?

Do you have another PC to try downloading or try downloading a file via your phone to try and isolate that its not your PC/laptop?

parsec

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#3074256 9-May-2023 15:29

Yes all downloads are affected.

Tried hotspotting from my phone, big improvement around 20MB/s

Main workstation on the home network is affected, linux laptop connected directly to alternative router and ONT as per oringinal post, also showed no improvement.

paulgr

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#3074257 9-May-2023 15:29

use the mirror at Canterbury university, it's probably a lot faster.

http://ucmirror.canterbury.ac.nz/linux/ubuntu/

paul

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michaelmurfy

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#3074269 9-May-2023 15:34

You do have a point. My downloads are ~2MB/s from both on a remote connection known to be good.

URI's tested: http://mirror.2degrees.nz/ubuntu-releases/22.10/ubuntu-22.10-desktop-amd64.iso (2.05MB/s)

http://mirror.xnet.co.nz/pub/ubuntu-releases/23.04/ubuntu-23.04-desktop-amd64.iso (1.35MB/s)

http://ucmirror.canterbury.ac.nz/linux/ubuntu-releases/lunar/ubuntu-23.04-desktop-amd64.iso (13.4MB/s)

I'm not a customer myself (only by proxy) but I do think that perhaps loaded mirrors may be a factor here. I am getting very similar on my 2degrees connection compared to the Quic connection however @quic may be best to confirm if something is up too.

Michael Murphy | https://murfy.nz
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#3074270 9-May-2023 15:35

Thanks Paul,

Tried that also, and again just now ~ 150KB/s

quic

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#3074274 9-May-2023 15:37

👀

Sounds a bit odd....

Thanks @parsec. I'll get some eyes on this.

Quic Broadband
quic.nz - The telco who puts you in charge!

michaelmurfy

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#3074275 9-May-2023 15:37

Just edited my post above. Getting similar on 2degrees (however 68MB/sec on the 2degrees mirror - may be favoritism here though seeing I am with them) so loaded mirrors perhaps?

parsec

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#3074276 9-May-2023 15:41

Thanks for all the replies everyone.

I've left the Canterbury University mirror running still chugging along at ~150KB/s

michaelmurfy

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#3074278 9-May-2023 15:46

Not sure how much it'll help but I note that most of these mirrors are also available on IPv6 and I see you're posting from IPv4. See if there is a difference for you enabling IPv6 on your router and testing via IPv6 too. The remote connection I was using was able to at-least achieve 2MB/sec but that is also IPv6 too.

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#3074280 9-May-2023 15:55

michaelmurfy:

Not sure how much it'll help but I note that most of these mirrors are also available on IPv6 and I see you're posting from IPv4. See if there is a difference for you enabling IPv6 on your router and testing via IPv6 too. The remote connection I was using was able to at-least achieve 2MB/sec but that is also IPv6 too.

Thanks Michael, i'll certainly try that.

Just want to try all the options first before raising a support ticket and the potential of a no fault found fee. (Pensioner here)

Paul

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#3074281 9-May-2023 15:58

parsec:

Just want to try all the options first before raising a support ticket and the potential of a no fault found fee. (Pensioner here)

Paul

Hey Paul, I've fired you a message here just to get some more tests to try and narrow down where this bottleneck may be occurring if that's OK.

Rather than go the fault route initially, let's see if we can find any gremlins causing any trouble and we can work from there with you. 😊

Quic Broadband
quic.nz - The telco who puts you in charge!

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