Chorus install for a granny flat?

Forums › New Zealand Broadband › Chorus install for a granny flat?

jayj

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#309280 4-Oct-2023 21:04

I've already seen a few posts around if Chorus will install a new ONT into a granny flat and the short answer appears to be no unless there is a seperate address.

I've got the interesting situation where I've just purchased a house that has a fully consented "minor dwelling". I emailed the council and they quickly issued me a new secondary address and told me to put another letterbox out if I want mail. The power and water meter remains the same though.

Chorus has already installed Fibre to the main property, actually running the cable past the front door of the granny flat in 2019.

On the Chorus website, I can see the new address appearing, and it even says fibre available, and asks me for contact details.

In this situation, do you think I could get a free install of a second ONT for the granny flat? Or would I need to go through the full infill process, which sounds expensive?

Basically, the two houses existed before Chorus showed up, Chorus only put one ONT because there was only one address at the time, and I've recently got the council to give me a second address.

quickymart

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#3142868 4-Oct-2023 21:20

I'd suggest placing an order with an RSP to start off the process. Chorus will check it and see if it's been subdivided per the council, or if it would be a second line, or if it would be an infill situation.

If there's any charges involved, your RSP will let you know the price and you can decide how to proceed from there.

wellygary

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#3142876 4-Oct-2023 22:19

Or you could go direct through Chorus and then get your ISP later..

https://www.chorus.co.nz/request-install

quickymart

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#3142883 4-Oct-2023 23:02

That won't work if there's a charge involved though, will it? The OP sounds unsure if this is the case or not.

Bung

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#3142888 5-Oct-2023 00:15

This post by Wheelbarrow01 from last year seems to cover the options

https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=299120&page_no=1#2954072

Wheelbarrow01

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Chorus

#3142889 5-Oct-2023 00:28

If you flick me the address of the property (main dwelling) then I can check our network records tomorrow to determine what the situation is. If our network records show two demand points were built and catered for, then you can order the connection for the granny flat and there will be no install charge.

However if our records only show a single demand point (which is the most likely scenario given what you have said), then the Infill fee will apply for us to build additional network capacity at the boundary to connect the granny flat.

The minor dwelling address appearing on the Chorus website is inconclusive. Our address data comes from Core Logic and is regularly updated when councils advise CL of new 'in use' addresses.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

nztim

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TEAMnetwork

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#3142898 5-Oct-2023 07:28

There are cases around Wellington where additional ONT orders were placed (up to six in one case) and this approach has been successful for getting “split” sections connected, this is by no means the right way to do it though!

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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jayj

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#3142948 5-Oct-2023 07:47

Wheelbarrow01:
If you flick me the address of the property (main dwelling) then I can check our network records tomorrow to determine what the situation is. If our network records show two demand points were built and catered for, then you can order the connection for the granny flat and there will be no install charge.

However if our records only show a single demand point (which is the most likely scenario given what you have said), then the Infill fee will apply for us to build additional network capacity at the boundary to connect the granny flat.

The minor dwelling address appearing on the Chorus website is inconclusive. Our address data comes from Core Logic and is regularly updated when councils advise CL of new 'in use' addresses.

Messaged, I think the answer is I'll need to open my wallet but miracles happen!

bagheera

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#3142984 5-Oct-2023 09:24

Another option that might be cheaper / easier is to get a 2nd port activation on the main house ONT, and run a cable to the granny flat.

nztim

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TEAMnetwork

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#3142986 5-Oct-2023 09:30

bagheera:

Another option that might be cheaper / easier is to get a 2nd port activation on the main house ONT, and run a cable to the granny flat.

That does limit your providers as not all of them support this even through multiple primaries are available to chorus for everyone.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

quickymart

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#3143012 5-Oct-2023 10:35

bagheera:

Another option that might be cheaper / easier is to get a 2nd port activation on the main house ONT, and run a cable to the granny flat.

Also if the residents of the main house are away/unavailable and there's a fault, it makes technician access difficult.

cshwone

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#3143037 5-Oct-2023 11:17

bagheera:

Another option that might be cheaper / easier is to get a 2nd port activation on the main house ONT, and run a cable to the granny flat.

If the person in the Granny flat is family why not just run a cable from the router and avoid the cost of an extra connection?

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quickymart

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#3143111 5-Oct-2023 12:51

See above, if they're not at the residence and the technician needs to access the ONT to carry out a physical repair it makes it quite difficult. My 2c, anyway.

jayj

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#3144221 8-Oct-2023 09:55

Thanks WheelBarrow01 for the extra help - it looks like I'll have to pay infill fees. I've still lodged the request to Chorus for an install and will hear back.

Will keep everyone posted how it goes and what I end up paying (if any).

Did consider running from the ONT, but it requires the removal of far too much GIB for my liking... plastering is hard work!