What's the best process to switch ISP?

Forums › New Zealand Broadband › What's the best process to switch ISP?

redeye52

118 posts

Master Geek
+1 received by user: 8

#312400 13-Apr-2024 21:54

Been years since I switched ISPs. Is the guide on the BigPipe forum still relevant?

My net seems to be getting worse and worse on 2D ever since the Orcon acquisition and I'm ready to move asap. Can't really see anything about a 30 day notice in the T&Cs and am not locked into a contract atm.

Process: Book date with ISP first > Call current ISP and tell them I want to transfer ISP's on x date so they don't accidentally cut my line off?

nztim

4012 posts

Uber Geek
+1 received by user: 2710

ID Verified

Trusted

TEAMnetwork

Subscriber

#3217890 13-Apr-2024 21:56

Book Date with RSP #2 30 days out

Make sure there is an in-flight transfer order (THIS IS SO IMPORTANT)

Give notice to your current RSP

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

jackyleunght2002

406 posts

Ultimate Geek
+1 received by user: 26

#3217909 13-Apr-2024 22:25

Hello NZTim

Very easy to change from one nz to 2degress.
Talked to 2degree and tell them when you want to change and then talk to your existing broadband that you want to end this date.

So far me, I am switch over on the Friday 12 6am, last day with one nz on the 11th

Although you are open term we still have to give them 1 month notice

Wheelbarrow01

1784 posts

Uber Geek
+1 received by user: 2638

Trusted

Chorus

#3217911 13-Apr-2024 22:32

Alternately you can ask your current RSP to disconnect you on x date (30 days in the future if required by their T&Cs). Then call up your chosen new RSP and ask them to schedule a Port 2 activation a day or two before x date.

This is how I did it when I changed RSPs - it allowed me to test/configure my new router & connection while still using the old service. I did it this way as I work from home a lot, and this method allowed me to choose when I cut all my devices over to the new connection within that 2 day window.

It also allowed me to easily and clearly give the required 30 days' notice to my old RSP, and the price for this convenience was just 2 days of double billing.

Either way works - just personal preference I guess. The key is to be clear with both RSPs which method you want (a transfer of existing service or a port 2 activation + port 1 cancellation) so that nobody gets their wires crossed.

[EDIT: added context in last paragraph]

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Coon

97 posts

Master Geek
+1 received by user: 9

#3217927 13-Apr-2024 22:36

I had no internet for days until I realised they activated the new service on the other port

nztim

4012 posts

Uber Geek
+1 received by user: 2710

ID Verified

Trusted

TEAMnetwork

Subscriber

#3217935 13-Apr-2024 23:27

Coon: I had no internet for days until I realised they activated the new service on the other port

Port2 activation is now a common thing, not all RSPs however support it (although a large number now do)

if your RSP does not support it then you need to make sure their transfer order is in place prior to you giving notice to your old RSP, or they will put a disconnection order through blocking the port

Rule of Thumb, in-flight order per ONT port

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

cddt

1965 posts

Uber Geek
+1 received by user: 1904

#3217991 14-Apr-2024 08:46

nztim:

Book Date with RSP #2 30 days out

Make sure there is an in-flight transfer order (THIS IS SO IMPORTANT)

Give notice to your current RSP

Almost needs a stickied thread of its own tbh.

My referral links: BigPipe | Mercury