How to prove to an ISP that a property has fibre?

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kiwifidget

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#315001 6-Jun-2024 17:55

My sister has bought a house but not moved in yet.

The current owner has a fibre connection with 2degrees.

My sister would like to use One, but the property address doesn't show up for their website.

How can she prove to One that this address does indeed exist and has fibre?

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#3245350 6-Jun-2024 17:59

Get the serial number off the ONT?

saf

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#3245355 6-Jun-2024 18:09

huckster:

Get the serial number off the ONT?

Yep, this.

Sometimes the LFC databases just don't match reality. ONT serial number allows the ISP to find where the connection "lives" in this database.

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kiwifidget

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#3245356 6-Jun-2024 18:09

Oh, I have a photo of that!

Bizarre, I'm never that organised.

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KiwiSurfer

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#3245366 6-Jun-2024 18:26

Do you have the correct address? May be worth checking the NZ Post address checker tool -- could be as simple as your sister thinks the address is one suburb but it's actually in a the neighbouring suburb -- I think the Chorus system usually matches either NZ Post or the Council version of reality. If the house has a number like 1/5, 5a, etc, check other cominations as some addresses are 1/5 Apple Street in one system, 5A Apple Street in anotiher, 5 Apple Street in another, Unit 1 5 Appple Street in yet another (my mother's house has at 3 of those depending on which system you look at so not unusual). I find it useful sometimes to just enter addresses without the number and see what the autocomplete comes up with.

kiwifidget

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#3245399 6-Jun-2024 20:23

I only know of one address that applies to the property.

Its a number and a road name, not particularly complicated.

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MaxineN

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#3245469 6-Jun-2024 21:01

KiwiSurfer:

Do you have the correct address? May be worth checking the NZ Post address checker tool -- could be as simple as your sister thinks the address is one suburb but it's actually in a the neighbouring suburb -- I think the Chorus system usually matches either NZ Post or the Council version of reality. If the house has a number like 1/5, 5a, etc, check other cominations as some addresses are 1/5 Apple Street in one system, 5A Apple Street in anotiher, 5 Apple Street in another, Unit 1 5 Appple Street in yet another (my mother's house has at 3 of those depending on which system you look at so not unusual). I find it useful sometimes to just enter addresses without the number and see what the autocomplete comes up with.

This.

Although @AdamGZ if I think this is the right Adam :~) he has some very keen knowledge around LFCs and could probably find it with just the serial.

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nztim

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#3245494 6-Jun-2024 22:27

What LFC?

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CYaBro

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#3245519 7-Jun-2024 00:02

PM me the address if you like and I’ll see what I can find.

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raytaylor

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#3246383 9-Jun-2024 00:15

If its in chorusland, and you can find the SAM ID of the address, its soooo much easier for an ISP to pull up the info and order a circuit.

There are some newer areas where the address in the chorus database is wrong or places where fiber is avaliable outside of typical UFB areas.

I know of one district council office which is now in a UFB2 town where i could never find the address in the chorus system but if i put in the SAM ID it came up because there was some sort of spelling/anomaly in it.

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#3246389 9-Jun-2024 01:23

raytaylor: If its in chorusland, and you can find the SAM ID of the address, its soooo much easier for an ISP to pull up the info and order a circuit. ...

What is the SAM ID & where can I find it?

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raytaylor

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#3246420 9-Jun-2024 09:38

ANglEAUT:

raytaylor: If its in chorusland, and you can find the SAM ID of the address, its soooo much easier for an ISP to pull up the info and order a circuit. ...

What is the SAM ID & where can I find it?

Your isp can tell you, or if you PM me the address I can look it up.
Its a serial number chorus assigns to each address.
Conceptually think of the ONTs, each having serial numbers, being assigned to an address location or SAM ID, and then that address location ID also has a friendly name like "97 Queen Street"

Sometimes converting the friendly address name back to find the SAM ID can be difficult.

In my example above, the 97 Queen Street address is a duplicate of 97-103 Queen Street which has a different SAM ID and the ONT is assigned to it - which no one would know to search with the -103 part as part of the address.

Commercial and subdivided properties can be a pain.

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nztim

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#3246443 9-Jun-2024 12:15

There are so many balked SAM IDs out there

corner of x road and y road
Totally different address number
Where there were two phonelines at one address, xxx address and cowshed at xxx address
subdivided sections all on one SAM ID

List goes on

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#3246516 9-Jun-2024 15:33

@MaxineN. Yes it is I. :)

@Kiwifidget, please PM me the full address and ONT serial number, and I will be able to assist.

kiwifidget

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#3246773 10-Jun-2024 08:12

@AdamGZ Thx, CyaBro has checked it out for me already. If we hit any snags between now and move-in day I may get in touch.

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kiwifidget

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#3249439 15-Jun-2024 18:53

OK, so I've been away for a few days, and today was settlement day.

My sister got nowhere with One, they refused to accept the address even after being shown the ONT photo, after being told to use the address checker of 3 other ISPs, after being escalated to someone up the food chain.

So they've gone with 2degrees.

Some companies just dont deserve customers.

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