Starlink Gen2 router died

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Forums › New Zealand Broadband › Starlink Gen2 router died

juliant

96 posts

Master Geek

#318871 28-Feb-2025 08:19

No power can't connect. Starlink support want to send me a zGen3 router and power supply. From what I've read you still need working Gen2 modem put into bypass mode. I have ethernet adapter.

So if the Gen2 odem is toast this won't work. Not sure if they have zGen2 available

Sucks no internet for weekend and cell mobile data very weak here

juliant

96 posts

Master Geek

#3348619 28-Feb-2025 08:22

Starlink just come back to say replacing everything socks a bit as I gather new dish not as good

coffeebaron

6213 posts

Uber Geek

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Lifetime subscriber

#3348721 28-Feb-2025 14:14

The Gen 3 is a bit faster. You do have to manually align it, but this generally does not change. You'll need a different mount for it though (depedning on how you got the Gen 2 orignially installed.)

What part of the country are you?

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juliant

96 posts

Master Geek

#3348726 28-Feb-2025 14:31

New Plymouth. It is on the roof on a pole. Looks like zi will need their pole mount adapter

coffeebaron

6213 posts

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#3348907 1-Mar-2025 09:12

juliant:

New Plymouth. It is on the roof on a pole. Looks like zi will need their pole mount adapter

I carry a few spares etc, but I'm Waikato area, so a bit far to help you out. Hopefully it won't take too long for your new kit to arrive.

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

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