Chorus Order a fibre box power cable

Forums › New Zealand Broadband › Chorus Order a fibre box power cable - Broken?

lxsw20

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#323376 25-Nov-2025 16:19

Hi,

Needing a new fiber cable for a customer site where theirs has gone walk about with the previous tenant, when I put in the address, or 2 other Dunedin addresses that 100% have a fiber install I get "You can only order power cables to addresses that have an active fibre connection or ONT. Change the address to continue."

Anyone else seeing this?

Linux

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#3437488 25-Nov-2025 16:28

@lxsw20 What do you mean they need a new fibre cable has the actual fibre run got ripped out of the ground?

lxsw20

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#3437489 25-Nov-2025 16:29

power cable - https://www.chorus.co.nz/help/ont/request-a-replacement-cable

Linux

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#3437491 25-Nov-2025 16:31

Have you called @ChorusNZ then? 0800 600 100

More than one way to skin a cat!

Behodar

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#3437492 25-Nov-2025 16:33

I'm not seeing that message here, even when I enter an address that's outside fibre coverage.

Can you please confirm: you say "when I put in the address". Is that correct, or is it when you click on Submit?

lxsw20

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#3437493 25-Nov-2025 16:34

Behodar:

I'm not seeing that message here, even when I enter an address that's outside fibre coverage.

Can you please confirm: you say "when I put in the address". Is that correct, or is it when you click on Submit?

You're right its when I press submit I see the error

CamH

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#3437514 25-Nov-2025 18:51

We had this a couple months back. Chorus told us that we may have been banned for ordering too many cables. But that seemed to have fixed itself, because it worked for me again a few days ago.

Maybe try a different internet connection?

Dell

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lxsw20

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#3437516 25-Nov-2025 19:48

I've tried both work and home addresses and got the same result.

I called anyway and after an IVR about how they have a web form to order, i got through to someone who ordered one for me.

lxsw20

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#3437719 26-Nov-2025 16:55

Looks to be an IP block of some sort - didn't work from my home connection (Quic) or Work Dunedin (Devoli) but does work if I VPN to our CHCH office and use their Devoli connection. Weird.