Anyone else can't get Telecom Broadband in Khandallah?

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lissie

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#56952 29-Jan-2010 14:36

I am in shock - about to move back to our house (we've been overses for a few years) and Telecom is telling me that 7 Narbada Cres is not connectable to broadband - this is less than 10km from Wellington's CBD in one of the richest suburbs in Wellington!

What is scary is that telecom's own site tell's me that I not only should be able to get broadbanc but also adsl 2+ http://www.telecom.co.nz/adsltwoplus

So given that we are about to sell this property and move again - how the hell do I know whether a property can get broadband or not in advance ? Any offer to buy a property would be subject to - but it sounds like I am going to have to get in something in writingfrom Telecom in advance?

I guess I have to pray that telestra will come thru on this - its scary stuff - its not like we are in a remote subdivision! Am I the only person that consideres broadband a more essential service than a phone line?

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DjShadow

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#294346 29-Jan-2010 14:41

Could be a case of the cabinet being full, tho looking at telecom wholesale maps you appear to be on one of the new cabinets

boby55

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#294348 29-Jan-2010 14:42

Chances are you exchange / cabinet is full, as you say its one of the richest suburbs in Wellington so I would take MOST house holds have a active DSL connection.

lissie

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#294350 29-Jan-2010 14:45

Thank goodness for Telestra Clear is all I can - they have just confirmed that they can connect me

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boby55

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#294351 29-Jan-2010 14:47

Is that on DSL or Telstra Cable?

lissie

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#294355 29-Jan-2010 14:51

is one better? I think its the cable as I know the street is cabled - we were previosuly with them for TV and dial up years ago

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rscole86

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#294358 29-Jan-2010 14:59

It is cable, as TCL can only provide cable in suburbs where cable is provided, Khandallah being such a place. So, if a particular street does not have their cable service, or cannot reach your house, they are unable to provide adsl.

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Ragnor

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#294398 29-Jan-2010 16:58

That's kind of odd that the area was cabinetised just last year in July and it is already out of ports.

I would guess adding more ports to the cabinet is on their list of things to do but that it's lower priority than other work.

keewee01

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#294400 29-Jan-2010 17:03

Cable is far, far, far, far better... Even now, 4 years since I shifted off their cable network I am still getting speeds only a fraction of what I got on cable. Sigh... and they've increased the speeds several times since then.

lissie

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#294418 29-Jan-2010 17:26

I was trying to keep it simple as we plan to sell the place and move again - but Telecom is going to have a fight on their hands if they want to charge me for cancelling with them after only 2 months in the current address in Berhampore . Must admit I've been pleasenetly surprised at the qualtiyo fhte broadband service here -I can stream HD youtube no problem - so if cable is even better that's good - but I guess my current wireless modem is going to be useless and I know need a wireless router?

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lissie

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#294420 29-Jan-2010 17:28

BTW Telecom have never said they are "out of ports" they are just adamant that "broadband is unavailable tothe property" - I am pretty sure that the property has broadband connected now and Telestra says its not with them - so if its not Telecom who is it ? I presume its Telecom and they aren't admitting that they are out of ports..

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cyril7

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#294481 29-Jan-2010 20:24

I would be very surprised if a property in that area is not connected cabled to Telecoms network, I am also surprised that a cabinet in that area may be full. There is a significant presence of telecoms FTTN network in that area, infact only worked on a house around the corner (but on a different cabinet) today thats newly connected.

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lissie

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#294483 29-Jan-2010 20:29

Well I tried via calling them and via the website - both came back with there was no broadband to the house - not even unreliable/uncertain - none! I am pretty darn sure the tenant has broadband and TLC says its not them - so any ideas about how to actually get the correct answer from them?

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Screeb

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#294512 29-Jan-2010 22:06

keewee01: Cable is far, far, far, far better... Even now, 4 years since I shifted off their cable network I am still getting speeds only a fraction of what I got on cable. Sigh... and they've increased the speeds several times since then.

Not to hijack this thread, but this is just not true. The only thing that's happened to cable in the last 4 years is a price rise, and the introduction of the 25Mbit plan, which is very expensive. Unless you count the increase in speed of the old 2Mbit plan to 4Mbit - but that's hardly relevant, as you'd be very unlucky to not be able to get ADSL > 4Mbit. And as far as ADSL speeds in Khandallah go - since it's cabinetised and ADSL2+, everyone should be able to get >10Mbps, so ADSL is definitely faster (although cable speeds are more consistent throughout the day).

If you're only getting a fraction of 10Mbps on your current ADSL plan, then you aren't living in a cabled area, as cabled areas generally have good ADSL (Khandallah being the most relevant example), so it's a moot point.

Screeb

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#294514 29-Jan-2010 22:06

lissie: Well I tried via calling them and via the website - both came back with there was no broadband to the house - not even unreliable/uncertain - none! I am pretty darn sure the tenant has broadband and TLC says its not them - so any ideas about how to actually get the correct answer from them?

Can't you ask your tenant who their ISP is?

Techie

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#294521 29-Jan-2010 22:41

Hi

Both Telecom and TelstraClear have services in that area with there cabinets next to each other across the road at number 5 mandalay tce.

http://www.broadbandmap.govt.n.../

Also shows where there is fibre in the area to the cabinets! :)