Telstra PDQ is slow?

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queenstown3

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#57142 4-Feb-2010 02:24

Hey, i changed from Telecom to Telstaclear PDQ broadband. I noticed when i play online games that PDQ is very slow compared to my old telecom connection. I am now getting 90+ ping when playing online games and on telecom i was getting a steady 25 ping.

Interleaving was off on telecom and is off on Telstra too.
I have Max upload speed and max download speed. Same as Telecom.

Anyone know why my connection is so slow compared to telecom?

Ragnor

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#295913 4-Feb-2010 03:16

What game, what server.. where it's hosted will probably have an effect.

queenstown3

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#296031 4-Feb-2010 13:03

Nope. I'm playing CSS. Clearnet Deluxe servers. Beleive it or not they are actually hosted by telstra NZ but i was getting better ping on them on telecom

fab

155 posts

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#296032 4-Feb-2010 13:12

My aunt is on TC PDQ...it's a real dog. Only 256k up and 128k down!

NonprayingMantis

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#296054 4-Feb-2010 14:04

PDQ = PDS? haha

90 ping is pretty respectable. Unless you are a really serious gamer it shouldn't be affecting your game that much.

90 ping means it takes 90 miliseconds longer to respond than a 0 ping.

90 miliseconds is 9/100 of a second.
IOW the effect of a 90 ping is less than 1/10th of a second.

sbiddle

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#296082 4-Feb-2010 15:04

fab: My aunt is on TC PDQ...it's a real dog. Only 256k up and 128k down!

'

Getting speeds that slow is a pretty good sign of significant degredation of the ADSL signal by either being too far from the exchange or havng poor cabling or filters rather than an issue with the ISP.

fab

155 posts

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#296085 4-Feb-2010 15:10

sbiddle:
fab: My aunt is on TC PDQ...it's a real dog. Only 256k up and 128k down!
'

Getting speeds that slow is a pretty good sign of significant degredation of the ADSL signal by either being too far from the exchange or havng poor cabling or filters rather than an issue with the ISP.

That's what I thought, so rang them, waited the obligatory 30 minutes for someone to answer, to be told that was the speed of the plan.

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sbiddle

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#296088 4-Feb-2010 15:23

fab:
sbiddle:
fab: My aunt is on TC PDQ...it's a real dog. Only 256k up and 128k down!
'

Getting speeds that slow is a pretty good sign of significant degredation of the ADSL signal by either being too far from the exchange or havng poor cabling or filters rather than an issue with the ISP.

That's what I thought, so rang them, waited the obligatory 30 minutes for someone to answer, to be told that was the speed of the plan.

Ahh you mean 256down and 128kbps up.

The plan is pretty old and not really that great now, you can get the FS/FS with 1GB for only $6 more

Unxious

34 posts

Geek

#296584 6-Feb-2010 10:31

@NonprayingMantis

What? Stop talking rubbish. 90 isn't respectible for a server hosted at your ISP when you have interleaving turned off.

The only way to check is to look at your router and see if interleaving is on or off.

You should be on 30ms for a local server. I doubt it's off.

Behodar

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#296592 6-Feb-2010 11:10

I'm on PDQ and play World of Warcraft (US server). I have the lowest latency of all the non-US players in my guild, and it's better than a lot of the Americans' latency too. I don't think there's anything inherently bad with PDQ, although since it was better with Telecom it seems that it's not just your line. Interesting...

Ragnor

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#296833 7-Feb-2010 17:39

What does a tracert to one of the servers show?

queenstown3

49 posts

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#296943 8-Feb-2010 01:16

Im not at home atm so i can't do a tracet. But on my router on Telecom i remember seeing it was "FastPath". Now on Telstra it says "InterleavedPath". I called them a few times, emailed them a few times, and checked my plan a few times. All the responses were. "Yes interleaving is turned off." Does Telstra run off the telecom Exhange lines? If not that may be the problem. I live in Queenstown and the Telecom exchange line is less than 200m away. Im not even sure if there will be a telstra one here if they even exist.

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Ragnor

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#296944 8-Feb-2010 01:29

Definitely sounds like interleaving is still on, it should say FastPath.

I take you've tried the obvious already, reboot your modem... as it might not have picked up the change.

Anyway I have heard of this problem before where the ISP's system thinks interleaving is off but the actually setting in profile for the port at the exchange/cabinet wasn't changed.

Ask them to put the plan change to have interleaving turned off through again. Try to get through to level 2 support or speak to a supervisor if possible.

Last resort ask them to put interleaving back on, wait a week or so then get them to turn it off again.

Unxious

34 posts

Geek

#297937 11-Feb-2010 13:31

I had this issue. Interleaving was off and they turned it back on. Then they had they told me I was wrong and that my plan was without interleaving. Even thought my bill for all months is with interleaving off.

After much stern talking to the 'computer says no' help desk my issue was resolved when I ended up with a tech who told me it was actioned in the computer and no hardware/software change had actually happened.

Keep yelling at them because they don't understand that just because a screen says something, it may not actually be.

I find the biggest challenge is explaining the story to every different person you get through to.