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62 posts

Master Geek

Topic # 57380 11-Feb-2010 16:22
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I am at the end of my tether! My patience has waned completely and I am about to explode at the next encounter with this company! Never in my LIFE have I had SUCH a poor experience with both services provided and customer service with any other company in NZ!

I actually posted a rant and desperate plea for help on here the other day but of course my internet connection cut out about a second before I clicked 'create topic' so I lost everything...

Anyway, I have been connected with Woosh since late December - the experience has been apalling to say the least. I CANNOT get a consistent internet connection. It disconnects about every 2-5 minutes, half the time I can get back on just by clicking 'connect to a network' but the other half I have to walk across the room to the router and unplug-replug it before it will properly connect again.

Very occasionally I can get a consistent connection for 45mins-1hour, managed to get to '10seconds remaining' on my iPhone SW upgrade the other day before it cut out after trying to upgrade it about 20 times over the last fortnight. This is where my last shred of tolerance dissapated...

Anyway, they are now telling me I am in a poor coverage area although I specifically asked what the coverage was like before connecting and it says I have good coverage when checking on the Woosh website by logging in and running a check. This is after they said my router was faulty and sent two technicians out to my house to no avail... They have basically told me to find another ISP.

I am only connected with Woosh because I wanted internet that was faster than dial-up but without a landline and slightly cheaper than VF's $49.95 per month for 1GB...

Are there ANY other suggestions for a solution? I am aware Orcon (?) do naked DSL but have spoken to them and $80 per month is the cheapest - might as well get a landline too... Have trawled the internet before I connected with Woosh and couldn't see any other options apart from Orcon.

Sorry for the rant - Desperately hoping you guys can suggest another company to me as I have just told Woosh I am disconnecting my account and that they WILL waive my 'termination charges' (apparently this is negotiable and am waiting for 'Team Leader' to be consulted :))

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513 posts

Ultimate Geek
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Kiwi Dev Studios

  Reply # 298017 11-Feb-2010 16:35
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How about World xchange? they do a Naked DSL package called Fusion. Slingshot or was it CallPlus do a Naked DSL solution also.

I'm currently with World Xchange Fusion plan, and its $69.95 for 1xVOIP line, Full speed up/down and no landline. Not too bad - connection is pretty damn stable.. speeds are pretty good.

twitter/ NZCoderGuy / KiwiDevStudios

Kiwi Dev Studios

62 posts

Master Geek

  Reply # 298042 11-Feb-2010 17:33
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That's awesome, thanks - will check out all of these :)


Chief Trash Bandit
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Uber Geek
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Mod Emeritus
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  Reply # 298222 12-Feb-2010 07:45
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Woosh have been heading downhill for quite sometime IMHO.... ask them what they did to Quicksilver customers when they bought QSI out...

Orcon @$80 a month is what I was paying for full phone/internet package. Its reasonable value really... I just upgraded to the $99 package tho as the wife was making a few toll calls which was pushing us over $100 anyway, so now we get "free" tolls and another 5gb of data.

XPD / Gavin / DemiseNZ


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