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6 posts

Wannabe Geek


#58400 10-Mar-2010 21:25
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Hey guys, sorry to register an account just to ask this but I had nowhere else to turn.

Recently we moved into a new house, and our internet has gone downhill badly..
(note that we moved closer to the exchange where we are now (though the house is a bit out of the city) and of course the cable doesn't lead directly to it.)

We are with Xtra on the big time plan (any issues with that recently) and I'm a fan of games, but they are almostcompletely unplayable due to ping time (170-300 to Aus (Sydney) and about 130 to NZ, though very rarely I can ping 100 to NZ and 120 to Aus). I have asked Telecom about getting interleaving removed, and after many "you can't do that.." finally got somebody who actually knew something and they turned it off. But it had absolutely no affect on our internet or my ping time (before we moved it cut my ping to Sydney from 90 to 50).

Also we are getting severe lag spikes, including frequently (every 10 mins, spikes to over 1000 ms, which last for about 2 mins..).

So, any ideas to whats gone wrong?

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767 posts

Ultimate Geek


  #306082 10-Mar-2010 21:30
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yes i am having slow speed too steam downloads are slow very slow itune update iphone is slow. 9.4 on steam
and itunes very very slow




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767 posts

Ultimate Geek


  #306088 10-Mar-2010 21:53
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my line info
Downstream Rate: 8982 kbps
Upstream Rate: 1003 kbps
Downstream Margin: 11 db
Upstream Margin: 12 db
Downstream Line Attenuation: 34 db
Upstream Line Attenuation: 7.5 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 21 db




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149 posts

Master Geek


  #306105 10-Mar-2010 23:25
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Is it simply to these games servers? Or are you generally having speed and ping issues?

Run a speedtest and pings to other locations and see if you can narrow is down to just these servers, there may be some upstream roputing issues that need to be resolved, also check with other users on these servers who are with XTRA and see of they are experiecing the same issues.



6 posts

Wannabe Geek


  #306110 10-Mar-2010 23:53
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uktuatara: Is it simply to these games servers? Or are you generally having speed and ping issues?

Run a speedtest and pings to other locations and see if you can narrow is down to just these servers, there may be some upstream roputing issues that need to be resolved, also check with other users on these servers who are with XTRA and see of they are experiecing the same issues.

It's in general, I've tested all NZ servers on speedtest and a few of Aus as well.

Question - If interleaving is turned off, does it always make a difference? Because I'm not sure if it has, even though they emailed me saying they'll do it.

8035 posts

Uber Geek

Trusted

  #306345 11-Mar-2010 17:52
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In most modem/routers the ADSL Mode will be listed with the other stats (attenuation etc), typical values will be: either FAST (interleaving off) or INTERLEAVED.






6 posts

Wannabe Geek


  #306364 11-Mar-2010 18:53
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It doesn't say.
I've emiled Telecom and asked them to check if its actually been turned off though, and if they know of any problems with the big time plan.

8035 posts

Uber Geek

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  #306612 12-Mar-2010 13:47
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What does a tracret to telecom.co.nz show?

eg: Windows Key - r >> cmd >> tracert telecom.co.nz



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