Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




6 posts

Wannabe Geek


Topic # 58400 10-Mar-2010 21:25
Send private message

Hey guys, sorry to register an account just to ask this but I had nowhere else to turn.

Recently we moved into a new house, and our internet has gone downhill badly..
(note that we moved closer to the exchange where we are now (though the house is a bit out of the city) and of course the cable doesn't lead directly to it.)

We are with Xtra on the big time plan (any issues with that recently) and I'm a fan of games, but they are almostcompletely unplayable due to ping time (170-300 to Aus (Sydney) and about 130 to NZ, though very rarely I can ping 100 to NZ and 120 to Aus). I have asked Telecom about getting interleaving removed, and after many "you can't do that.." finally got somebody who actually knew something and they turned it off. But it had absolutely no affect on our internet or my ping time (before we moved it cut my ping to Sydney from 90 to 50).

Also we are getting severe lag spikes, including frequently (every 10 mins, spikes to over 1000 ms, which last for about 2 mins..).

So, any ideas to whats gone wrong?

Create new topic
726 posts

Ultimate Geek
+1 received by user: 6


  Reply # 306082 10-Mar-2010 21:30
Send private message

yes i am having slow speed too steam downloads are slow very slow itune update iphone is slow. 9.4 on steam
and itunes very very slow




               The Biggest and the Best.

726 posts

Ultimate Geek
+1 received by user: 6


  Reply # 306088 10-Mar-2010 21:53
Send private message

my line info
Downstream Rate: 8982 kbps
Upstream Rate: 1003 kbps
Downstream Margin: 11 db
Upstream Margin: 12 db
Downstream Line Attenuation: 34 db
Upstream Line Attenuation: 7.5 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 21 db




               The Biggest and the Best.

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
149 posts

Master Geek


  Reply # 306105 10-Mar-2010 23:25
Send private message

Is it simply to these games servers? Or are you generally having speed and ping issues?

Run a speedtest and pings to other locations and see if you can narrow is down to just these servers, there may be some upstream roputing issues that need to be resolved, also check with other users on these servers who are with XTRA and see of they are experiecing the same issues.



6 posts

Wannabe Geek


  Reply # 306110 10-Mar-2010 23:53
Send private message

uktuatara: Is it simply to these games servers? Or are you generally having speed and ping issues?

Run a speedtest and pings to other locations and see if you can narrow is down to just these servers, there may be some upstream roputing issues that need to be resolved, also check with other users on these servers who are with XTRA and see of they are experiecing the same issues.

It's in general, I've tested all NZ servers on speedtest and a few of Aus as well.

Question - If interleaving is turned off, does it always make a difference? Because I'm not sure if it has, even though they emailed me saying they'll do it.

8020 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 306345 11-Mar-2010 17:52
Send private message

In most modem/routers the ADSL Mode will be listed with the other stats (attenuation etc), typical values will be: either FAST (interleaving off) or INTERLEAVED.






6 posts

Wannabe Geek


  Reply # 306364 11-Mar-2010 18:53
Send private message

It doesn't say.
I've emiled Telecom and asked them to check if its actually been turned off though, and if they know of any problems with the big time plan.

8020 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 306612 12-Mar-2010 13:47
Send private message

What does a tracret to telecom.co.nz show?

eg: Windows Key - r >> cmd >> tracert telecom.co.nz



Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.