Change the exchange I'm currently connected to

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tcpdump

311 posts

Ultimate Geek

#63375 25-Jun-2010 12:53

Hi,

I spoke about this a while back, as a short summary I live in Auckland CBD (the Viaduct) and I'm connected directly into the main exchange which is very far (44db attenuation) and I get a connection rate of only 5mbps.

I have asked Telecom if they can move my connection to a closer cabinet/exchange but they said they no longer have visibility to this and I should contact chorus. Which I did, without any answer. On their webpage they say to speak with the internet provider.

Is there anything else I can do or I just have to wait until September 2011 (!!) until a cabinet will be installed close by according to the Telecom Wholesale Maps?

Thanks.

webwat

2021 posts

Uber Geek

Trusted

#345272 25-Jun-2010 16:08

Yup, if its scheduled for Sept 2011 then obviously thats the plan. Check whether you can get connected to any fibre provider around there. However, are you sure you are so far away from the exchange? Viaduct is unlikely to be more than 1.5km from Mayoral Drive, so there might be some way to improve your attenuation. 45dB is a bit much unless you are on really old narrow-guage lines (ie. thin copper). Have you tried a different modem?

Time to find a new industry!

Cymro

283 posts

Ultimate Geek

#345288 25-Jun-2010 16:42

Viaduct suggests apartment building, which could mean hundreds of meters of poor quality building wiring!

tcpdump

311 posts

Ultimate Geek

#345295 25-Jun-2010 17:00

Have tried three different modems and the sync rate was very similar.
That's correct, it's an apartment building so I have no choice but wait until September 2011 which is just over an year away ;)

Thanks for the answers

Psilan

654 posts

Ultimate Geek

#345497 26-Jun-2010 13:04

Your connection sounds perfectly acceptable :P

And so is this apparently; (I range from 3600Kbps - 4200Kbps). Short CAT6 run to the demarc...used to be worse.

DSL Status:
UP
DSL Modulation Mode:
Auto
DSL Path Mode:
INTERLEAVED
Downstream Rate:
3776 Kbps
Upstream Rate:
832 Kbps
Downstream Margin:
12 db
Upstream Margin:
13 db
Downstream Line Attenuation:
51
Upstream Line Attenuation:
28
Downstream Transmit Power:
18
Upstream Transmit Power:
11
LOS Errors:
0

webwat

2021 posts

Uber Geek

Trusted

#346354 29-Jun-2010 13:56

Agreed. Perfectly acceptable and unlikely to make a scrap of difference to peak time international speeds with most ISPs, assuming its reliable speed without transmission errors (hence the interleaving). Maybe your building manager knows what the internal cabling is like, but there is nothing to explain why your ADSL stats look like a 3km cable run.

Time to find a new industry!

matt45

307 posts

Ultimate Geek

#346748 30-Jun-2010 18:45

The viaduct area is pretty bad in general as there tends to be alot of jointing between there and mayrol drive/airedale, especially for SHDSL circuits (commercial) which require lower attenuation.
Best bet is to just wait for the whisper cabinet install.

Disclaimer: Comments I make are NOT on behalf of my employer, these comments are mine and mine alone.

mgcarley

93 posts

Master Geek

Trusted

#352667 17-Jul-2010 14:09

Unfortunately, Chorus do NOT offer cabinet switching - if they install a cabinet in your area, it doesn't necessarily mean you'll be on it.

My house is almost literally right next to a recently installed cabinet (distance maybe 50m). I am connected to another cabinet, 300m away, and I get 30% loss of speed over that 300m (24mbits to 16... could also be poor copper, who knows).

So I rang Chorus, and the lady I spoke to got very sh**ty at me when I asked why we wouldn't be moved to the closer cabinet, first claiming that the cabinet in question did not exist, which developed in to her saying things like "this is not a service we will offer, talk to your ISP if your speed is bad"... to which I said "but my speed is not bad - I just think it makes more sense for my house to be connected to the cabinet thats 250m closer to me than the existing one. If I don't get moved, then this is just bad planning. Does my ISP control the copper or is it you?"

...I think she ended up hanging up on me. Anyway, that's my little Chorus anecdote. Why do they advertise again??? I'd suggest that as many people as possible call the 0800 number and look at getting switched.

You can see where you're connected at telecomwholesale dot co dot nz slash maps (but I'm sure you already knew that)

matt45

307 posts

Ultimate Geek

#352675 17-Jul-2010 14:32

I'm not supprised If she got a little annoyed, in order to move you it would require a cable rearrangement to move your ct/rlg system to the other cabinet... All that digging and jointing don't come cheap.

Disclaimer: Comments I make are NOT on behalf of my employer, these comments are mine and mine alone.

sbiddle

29282 posts

Uber Geek

Moderator

Trusted

Biddle Corp

Lifetime subscriber

#352693 17-Jul-2010 15:31

mgcarley: Unfortunately, Chorus do NOT offer cabinet switching - if they install a cabinet in your area, it doesn't necessarily mean you'll be on it.

My house is almost literally right next to a recently installed cabinet (distance maybe 50m). I am connected to another cabinet, 300m away, and I get 30% loss of speed over that 300m (24mbits to 16... could also be poor copper, who knows).

So I rang Chorus, and the lady I spoke to got very sh**ty at me when I asked why we wouldn't be moved to the closer cabinet, first claiming that the cabinet in question did not exist, which developed in to her saying things like "this is not a service we will offer, talk to your ISP if your speed is bad"... to which I said "but my speed is not bad - I just think it makes more sense for my house to be connected to the cabinet thats 250m closer to me than the existing one. If I don't get moved, then this is just bad planning. Does my ISP control the copper or is it you?"

...I think she ended up hanging up on me. Anyway, that's my little Chorus anecdote. Why do they advertise again??? I'd suggest that as many people as possible call the 0800 number and look at getting switched.

You can see where you're connected at telecomwholesale dot co dot nz slash maps (but I'm sure you already knew that)

Moving your connection to a different cabinet is a totally impractical thing to be asking for and certainly has no relevence to the discussion above.

I'm sure if you wanted to pay Chorus to rewire the entire 250 houses connected to your cabinet then it could happen. Your house is in all likelihood connected to a 50 pair cable at the street that runs back to the MDF in the cabinet. This can't magically be connected to another cabinet.

Psilan

654 posts

Ultimate Geek

#352700 17-Jul-2010 15:38

Anyone know the differences in being wired to the overhead wires, and a pillbox?
I have a pillbox right in front of my house (actually on my property pretty much). It is 5m away from my patch panel.

BUT I am connected via an overhead cable (a very old one since it literally fell apart when I wired to the demarc).

Would that type of swap be feasible?