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99 posts

Master Geek

# 67970 12-Sep-2010 10:30
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Hey, this is my first thread start. I hope I'm putting it in the right place, I couldn't see a Worldnet subforum so fingers crossed :)

The last couple of days Worldnet (or my connection, not sure) has been acting up with Hotmail/MSN.

It wont let me login to these services under normal circumstances. If I turn my wireless router off and on, it will connect to MSN briefly when the connection resumes and allow me to get into hotmail, but after a few minutes MSN disconnects and hotmail stops updating.

I'm not too tech savvy so I have no idea if this is a worldnet issue or an issue with my connection/computer specifically.

Anyone experienced a similar problem and knows how to deal with it?

Thanks in advance :)

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99 posts

Master Geek

  # 378965 12-Sep-2010 12:28
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I can't see an edit button so just putting an update in here:

It seems to be various secure login sites that I cannot access. I can't access the signin pages for eBay or Paypal either, although again, if I restart my router I can access them for a very short window of time after the restart.

This is odd :S

262 posts

Ultimate Geek
Inactive user

  # 379055 12-Sep-2010 16:57
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It's probably a worldnet issue as they are the worst ISP in NZ

Does the same occur with a different PC?


99 posts

Master Geek

  # 379063 12-Sep-2010 17:25
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Not sure about other PC's but trying to access https on my iPhone is not working either. I've tried firefox, IE and safari and none of them work.

I can access https NZ based sites like Kiwibank but not eBay, Hotmail, Paypal etc.

So I suppose its a Worldnet/Router issue.

22529 posts

Uber Geek


  # 379068 12-Sep-2010 17:46
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Quite likly, as they cant tell what you are doing on a https connection with their layer 7 screw up the internet because we are too cheap to buy bandwidth box, they will just be closing connections etc like slingshot do.


1990 posts

Uber Geek


  # 380257 15-Sep-2010 17:45
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raab: It's probably a worldnet issue as they are the worst ISP in NZ

Does the same occur with a different PC?

Thats rubbish and you cannot substantiate claims like that, especially when there are plenty of problems with every other ISP including the big ones. WorldNet has had a fairly reliable network over the years despite having its share of problems.

Since a router reboot temporarily solves the problem, I would start by testing another router once you have called your ISP and confirmed they have no known problems with secure websites.

Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

22529 posts

Uber Geek


  # 380290 15-Sep-2010 19:38
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Rebooting my router or just dropping and restarting PPP makes the limiting problems on slingshot go away for a while. To think that restarting a rouer proves it is the router is a little bit presumptuous.


262 posts

Ultimate Geek
Inactive user

  # 380323 15-Sep-2010 20:48
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Thats rubbish and you cannot substantiate claims like that, especially when there are plenty of problems with every other ISP including the big ones. WorldNet has had a fairly reliable network over the years despite having its share of problems.

Yeah, I can..

Had some ups & downs.

The Bad.
-Until 2 days ago there wasnt enough bandwidth to share with all the new people joining and 10-15kb/s ( yes thats right im not sh*tting you) was being shared between Steam & Utorrent. With a total of 5 downloads running.
-Ive asked for interleaving off 3x now and they havent got around to it.
-Video streaming is very slow. ( rang up and they told me its the most shaped type of data )
-Keep getting drop outs every once and a while. Never had this with telecom. Will be complaining again.
-Shaping is at times really bad. You will see the speed go up to 400+ kb/s and then watch it tumble (RAPIDLY) to 30-60kb/s.
-With telecom line stats were 8128/832 (down/up). With worldnet its now 7616/832 (down/up)

The Good.
-Speed tests show relatively similar results to big time. ( big time 6.4mbps / 70kbps ) , (worldnet 6.12mbps / 70kbps )
-General browsing is still good.
-Gaming is still good, even with interleaving on.
-Torrents go up to 60-70kb/s 
-Steam goes up to 400kb/s
-General downloads appear to transfer at a reasonable rate.

Summary: I enjoyed Big Time much better. Worldnet is ok in terms of having an unlimited plan for general use, however their throttling system is almost appalling & will attack any form of application rather than just p2p / rapidshare technologies.

Probably the main thing that bugs me is the disconnections, which are not often, but they do happen unlike with big time which never did.

Ive called numerous times to world net. 

Ive been given numerous excuses : ( Some of this is actual quotes from them )

-Governments 32kbps port allocation
-Telecoms fault the speed is slow.
-Telecoms fault the pings are higher that you are with us (world net)
-"We (world net) prioritize people on how much data is used. The more you use, the more we will slow you down."
-"The unlimited plan isnt designed for speed"
-"We throttle you tube & video streaming the most"
-"We throttle p2p the most."
-"We are upgrading the pool bandwidth to get Unlimited users 100kb/s ( Yeah right, throttling service kicks in and throws us down to 6kb/s anyway ).
-"Our emails are weeks behind and we get 250 emails per day."
-"We arent sure why your interleaving hasnt been turned off. Ill forward it through to the technicians again." (This took almost 2 1/2 weeks to get interleaving off).
-"Telecoms unlimited broadband offers were a different product, so you cant compare them to ours. Their bandwidth management system was bad and their staff didnt do a good job, thats why it went under."

They've also lied : ( quotes are by them )

-"All local traffic is not actually throttled , so you should be getting full line speed. " ( My response "So how come im only downloading at 30kb/s then if on telecom i was getting 750kb/s on traffic management ?" )
-"We throttle traffic between peak hours of 8am-2am" ( My response "So how come my logs show no increase in speed during off peak ?" * they say nothing and went quiet on the phone * )

Summary: The family are shocked. 

Scenario 1: Simply my family were getting page timeouts when trying to go on the internet when I was playing bad company 2 on ON3 servers, and I got 900+ pings.
Scenario 2: Myself torrenting at throttled 6kb/s , caused trade me to timeout on the family PC. 
Steam: Will begin downloading game updates at 200kb/s + , then drop to 40kb/s if lucky.

Really considering changing. Not happy with customer service, speed, throttling system & increased cost over telecoms offering ( for the service we receive in return).

Facts: ( for my connection )
p2p: 0.1kb/s min. 6kb/s avg. 50kb/s max for small cached torrents.
ftp: 10kb/s min. 30kb/s avg. 400kb/s max before throttling kicks in.
steam: 6kb/s min. 40kb/s avg. 250kb/s max before throttling kicks in.
you tube: very slow buffering. Some well known cached videos will load slightly faster than playing.
http: normal at times, sluggish with non cached

Let this be yet another warning, ( I do have evidence if people dont believe ) think carefully before parting with your money there....

Then there's this gold thread

Also, their entire username/password list was leaked back in the dialup days

etc etc

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