Worldnet + Hotmail issues

Forums › New Zealand Broadband › Worldnet + Hotmail issues

bellyfrog

99 posts

Master Geek

#67970 12-Sep-2010 10:30

Hey, this is my first thread start. I hope I'm putting it in the right place, I couldn't see a Worldnet subforum so fingers crossed :)

The last couple of days Worldnet (or my connection, not sure) has been acting up with Hotmail/MSN.

It wont let me login to these services under normal circumstances. If I turn my wireless router off and on, it will connect to MSN briefly when the connection resumes and allow me to get into hotmail, but after a few minutes MSN disconnects and hotmail stops updating.

I'm not too tech savvy so I have no idea if this is a worldnet issue or an issue with my connection/computer specifically.

Anyone experienced a similar problem and knows how to deal with it?

Thanks in advance :)

bellyfrog

99 posts

Master Geek

#378965 12-Sep-2010 12:28

I can't see an edit button so just putting an update in here:

It seems to be various secure login sites that I cannot access. I can't access the signin pages for eBay or Paypal either, although again, if I restart my router I can access them for a very short window of time after the restart.

This is odd :S

raab

262 posts

Ultimate Geek
Inactive user

#379055 12-Sep-2010 16:57

It's probably a worldnet issue as they are the worst ISP in NZ

Does the same occur with a different PC?

bellyfrog

99 posts

Master Geek

#379063 12-Sep-2010 17:25

Not sure about other PC's but trying to access https on my iPhone is not working either. I've tried firefox, IE and safari and none of them work.

I can access https NZ based sites like Kiwibank but not eBay, Hotmail, Paypal etc.

So I suppose its a Worldnet/Router issue.

richms

29097 posts

Uber Geek
+1 received by user: 10205

Trusted

Lifetime subscriber

#379068 12-Sep-2010 17:46

Quite likly, as they cant tell what you are doing on a https connection with their layer 7 screw up the internet because we are too cheap to buy bandwidth box, they will just be closing connections etc like slingshot do.

Richard rich.ms

webwat

2036 posts

Uber Geek
+1 received by user: 145

Trusted

#380257 15-Sep-2010 17:45

raab: It's probably a worldnet issue as they are the worst ISP in NZ

Does the same occur with a different PC?

Thats rubbish and you cannot substantiate claims like that, especially when there are plenty of problems with every other ISP including the big ones. WorldNet has had a fairly reliable network over the years despite having its share of problems.

Since a router reboot temporarily solves the problem, I would start by testing another router once you have called your ISP and confirmed they have no known problems with secure websites.

Time to find a new industry!

richms

29097 posts

Uber Geek
+1 received by user: 10205

Trusted

Lifetime subscriber

#380290 15-Sep-2010 19:38

Rebooting my router or just dropping and restarting PPP makes the limiting problems on slingshot go away for a while. To think that restarting a rouer proves it is the router is a little bit presumptuous.

Richard rich.ms

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raab

262 posts

Ultimate Geek
Inactive user

#380323 15-Sep-2010 20:48

webwat:
Thats rubbish and you cannot substantiate claims like that, especially when there are plenty of problems with every other ISP including the big ones. WorldNet has had a fairly reliable network over the years despite having its share of problems.

Yeah, I can..

Had some ups & downs.

The Bad.
-Until 2 days ago there wasnt enough bandwidth to share with all the new people joining and 10-15kb/s ( yes thats right im not sh*tting you) was being shared between Steam & Utorrent. With a total of 5 downloads running.
-Ive asked for interleaving off 3x now and they havent got around to it.
-Video streaming is very slow. ( rang up and they told me its the most shaped type of data )
-Keep getting drop outs every once and a while. Never had this with telecom. Will be complaining again.
-Shaping is at times really bad. You will see the speed go up to 400+ kb/s and then watch it tumble (RAPIDLY) to 30-60kb/s.
-With telecom line stats were 8128/832 (down/up). With worldnet its now 7616/832 (down/up)

The Good.
-Speed tests show relatively similar results to big time. ( big time 6.4mbps / 70kbps ) , (worldnet 6.12mbps / 70kbps )
-General browsing is still good.
-Gaming is still good, even with interleaving on.
-Torrents go up to 60-70kb/s
-Steam goes up to 400kb/s
-General downloads appear to transfer at a reasonable rate.

Summary: I enjoyed Big Time much better. Worldnet is ok in terms of having an unlimited plan for general use, however their throttling system is almost appalling & will attack any form of application rather than just p2p / rapidshare technologies.

Probably the main thing that bugs me is the disconnections, which are not often, but they do happen unlike with big time which never did.

http://wiki.vuze.com/w/Bad_ISPs#New_Zealand

Ive called numerous times to world net.

Ive been given numerous excuses : ( Some of this is actual quotes from them )

-Governments 32kbps port allocation
-Telecoms fault the speed is slow.
-Telecoms fault the pings are higher that you are with us (world net)
-"We (world net) prioritize people on how much data is used. The more you use, the more we will slow you down."
-"The unlimited plan isnt designed for speed"
-"We throttle you tube & video streaming the most"
-"We throttle p2p the most."
-"We are upgrading the pool bandwidth to get Unlimited users 100kb/s ( Yeah right, throttling service kicks in and throws us down to 6kb/s anyway ).
-"Our emails are weeks behind and we get 250 emails per day."
-"We arent sure why your interleaving hasnt been turned off. Ill forward it through to the technicians again." (This took almost 2 1/2 weeks to get interleaving off).
-"Telecoms unlimited broadband offers were a different product, so you cant compare them to ours. Their bandwidth management system was bad and their staff didnt do a good job, thats why it went under."

They've also lied : ( quotes are by them )

-"All local traffic is not actually throttled , so you should be getting full line speed. " ( My response "So how come im only downloading at 30kb/s then if on telecom i was getting 750kb/s on traffic management ?" )
-"We throttle traffic between peak hours of 8am-2am" ( My response "So how come my logs show no increase in speed during off peak ?" * they say nothing and went quiet on the phone * )

Summary: The family are shocked.

Scenario 1: Simply my family were getting page timeouts when trying to go on the internet when I was playing bad company 2 on ON3 servers, and I got 900+ pings.
Scenario 2: Myself torrenting at throttled 6kb/s , caused trade me to timeout on the family PC.
Steam: Will begin downloading game updates at 200kb/s + , then drop to 40kb/s if lucky.

Really considering changing. Not happy with customer service, speed, throttling system & increased cost over telecoms offering ( for the service we receive in return).

Facts: ( for my connection )
p2p: 0.1kb/s min. 6kb/s avg. 50kb/s max for small cached torrents.
ftp: 10kb/s min. 30kb/s avg. 400kb/s max before throttling kicks in.
steam: 6kb/s min. 40kb/s avg. 250kb/s max before throttling kicks in.
you tube: very slow buffering. Some well known cached videos will load slightly faster than playing.
http: normal at times, sluggish with non cached

Let this be yet another warning, ( I do have evidence if people dont believe ) think carefully before parting with your money there....

Then there's this gold thread http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=56747

Also, their entire username/password list was leaked back in the dialup days

etc etc