how to move broadband service to different ISP?

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nakedmolerat

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#77675 20-Feb-2011 05:29

currently with maxnet naked dsl. i am thinking of moving ISP to either telecom or vodafone naked dsl. what will be the correct procedure?

contact maxnet, disconnect the service and call telecom/vodafone to connect the line

or

contact telecom/vodafone first. call maxnet to have the account closed AFTER the connection has been transferred

is it difficult to move from naked dsl to telecom service (as i must also have the home/phone line)

rattewisday

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#441574 20-Feb-2011 06:00

You need to contact your new ISP to initiate the transfer. Do not call Maxnet and get them to cancel or you'll end up with more downtime. The other main issue come in though when you need to give a certain period of notice to Maxnet. The trick it to give them notice but make it very clear you don't want them to disconnect you. :) Assuming your new ISP handles the transfer correctly it is easy to move providers (including to/from naked/clothed).

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johnr

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#441579 20-Feb-2011 07:23

Correct only contact the ISP you wish to change to

kyhwana2

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#441612 20-Feb-2011 10:48

johnr: Correct only contact the ISP you wish to change to

What if you're supposed to give 30 days notice first?

Batman

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#441617 20-Feb-2011 10:55

then bad luck. it's a gamble.

if you call your own isp first you risk losing your current service without ever getting a new one in the worst case scenario.

john will be able to correct but sometimes
1) the 'new' isp can't connect you and nobody can, so if you lost your current one you're left with nothing.
2) the 'new' isp uses your current connection somehow, to set up your new connection 'switch' and it gets very complicated if 2 isps are tweaking the same wire. something like that.

johnr

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#441629 20-Feb-2011 11:53

If you have to give 30 days notice then the above post summed it up well

worm9100

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#441636 20-Feb-2011 12:23

Does anyone know if slingshot requires a 30 day notice when switching or can I call up snap and connect to them then call up slingshot and disconnect from them?

tombrownzz

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#441648 20-Feb-2011 13:02

if you cancel your broadband isp could you lose your port on the exchange to someone else on the waiting list? or once you get your own broadband port for your phone number do you keep that port for life?

vexxxboy

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#441651 20-Feb-2011 13:21

i joined Snap from slingshot and i just made sure i had two weeks before my next billing period from SS when i joined Snap and it was straight forward, it took about 5 days and when i was up and running with Snap , i canceled Slingshot before they charged me again, i only ever talked to Snap until i canceled

Common sense is not as common as you think.

nakedmolerat

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#441664 20-Feb-2011 14:49

vexxxboy: i joined Snap from slingshot and i just made sure i had two weeks before my next billing period from SS when i joined Snap and it was straight forward, it took about 5 days and when i was up and running with Snap , i canceled Slingshot before they charged me again, i only ever talked to Snap until i canceled

5 days without broadband connection?

scottr

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#441683 20-Feb-2011 16:57

The gaining isp can take the connection whenever. Note though that you will probably have to pay your notice period (or to the end of the bill period) with your current provider regardless.

ONLY contact the gaining ISP for the move. Once the move is complete, if you want to be sure you've been cancelled ok, THEN contact the losing ISP.

If you do both at the same time both isp's will submit a request, and one of them will fail.

vexxxboy

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#441709 20-Feb-2011 18:47

nakedmolerat:
vexxxboy: i joined Snap from slingshot and i just made sure i had two weeks before my next billing period from SS when i joined Snap and it was straight forward, it took about 5 days and when i was up and running with Snap , i canceled Slingshot before they charged me again, i only ever talked to Snap until i canceled

5 days without broadband connection?

no thats how long it took to switch, i just kept using SS untill it stopped working and then went straight on to snap after changing the log in, i went 1 minute without

Common sense is not as common as you think.

insane

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#441794 21-Feb-2011 03:03

scottr: The gaining isp can take the connection whenever. Note though that you will probably have to pay your notice period (or to the end of the bill period) with your current provider regardless.

ONLY contact the gaining ISP for the move. Once the move is complete, if you want to be sure you've been cancelled ok, THEN contact the losing ISP.

If you do both at the same time both isp's will submit a request, and one of them will fail.

Even if you did contact Maxnet first to advise of your intention they will not automatically disconnect your BB. Unless you really ask for it in this order.
The guys on the HD know full well how the process works and even the newest recruits have been there for a year.

Of course I can't speak for other ISPs.

If the loosing ISP cancels you BB when you're simply providing them your 30 days notice then they deserve to be given the FLICK.

scottr

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#441807 21-Feb-2011 08:13

insane: If the loosing ISP?cancels?you BB when you're?simply?providing them your 30 days notice then they deserve to be given the FLICK.?

Unsure what you mean by this comment? If someone rings up and cancels their service they will be disconnected on the date they request. If another ISP tries to create a transfer or new connection on that date whilst the other order is going through the second order will be rejected. Worse of, if the gaining isp's request is a transfer it will then be rejected again because it's no longer a transfer but a new connection, adding more time to the connection process.

I read from your comment that you think that some isp's will do it straight away if you're giving 30 days notice?