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Topic # 7846 15-May-2006 17:20
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In the herald each and every day there is a large expensive green "woosh" ad. but..........

Woosh charge a horrendous "activation fee" of $200 which gives you nothing but a loan of equipment.
You are also tied into a 12 month contract with them or $200 disconnection fees apply (may be less)

Telecom charge $45 and the "contract" is one month.

If you manage to last out the contract with them, you will be saving about $40 in total over 12 months.

($20 saving times 12 months = $240 - $200 startup fees leaves a paltry $40)

The "free" broadband gives you a wonderous 200MB then data charges creep in, or a bit extra buys you 500MB then you are back.... on dial up, oh and you lose your capped calls.

I'm not trying just to have a go at woosh but stop misleading new customers and screwing existing ones. Maybe the mountains of cash spent on advertising should be spent on some customer care training for staff.

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Reply # 35778 15-May-2006 17:30
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paradoxsm:

I'm not trying just to have a go at woosh but stop misleading new customers and screwing existing ones. Maybe the mountains of cash spent on advertising should be spent on some customer care training for staff.


I'm totally agree with that. I currently gritting my teeth to get to November when my contract end then I'll dish it. And get an RF connection from my office instead. From the look from the top of the building I'm working in, it's line up perfectly with the top of my house. Tongue out




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Reply # 35780 15-May-2006 17:35
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I'm looking at getting something just like this to work, kinda just directional WiFi. no crosstalk too..

Then you can just use iTalk!

Awesome
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  Reply # 35787 15-May-2006 18:29
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I totally agree. Never got the return call they promised me today either...Again




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  Reply # 36107 19-May-2006 16:01
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Telecom charge much more than $45 to active a new phone line.

With woosh, the activation fee gives you the modem and the phone equipment.

Telecoms activation fee doesnt give you anything.

It costs Woosh more to set you up than it costs Telecom to set you up due to equpment.

$200 is justified.



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  Reply # 36109 19-May-2006 16:10
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$200 does't give it to you to keep, $200 is just to "activate" an account and post out a courier pack, a tad steep. Realistically, $50 to $100 would easily cover costs they are clearly trying to screw people by then locking them into a 12 month contract.

See Telecom have just bought into them... I wonder if it was due to low uptake of the woosh phone... Hmm.. We wonder.

Imagine if a bank charged a $200 fee to get an account! would they get new customers? No.

Vodafone seem to be going down the same path, forcing contracts on people.... Grahame Maher would be disgusted. remember "no contracts"

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Reply # 36120 19-May-2006 16:52
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Hold on - Sky charge $99 to install a satellite dish, a phone line if needed and they run the cable to wherever you want them to. Again all for $99. A bargain compared to Woosh.





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  Reply # 36121 19-May-2006 17:08
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Jama: Hold on - Sky charge $99 to install a satellite dish, a phone line if needed and they run the cable to wherever you want them to. Again all for $99. A bargain compared to Woosh.



Agreed, couldn't stand paying $200 set up fee AND being locked into a term contract of 12 months. I got the sky install for $45 + 2 months free with a 12 month term. :)

Even the set up fee Telecom charges pales in comparison to the Wooshs one.




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  Reply # 36123 19-May-2006 18:19
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paradoxsm: Grahame Maher would be disgusted. remember "no contracts"



I reckon we should start a "Bring back Maher" compaign.. Surely NZ needs him for than the Czech Republic!


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  Reply # 36150 19-May-2006 23:02
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simon_nz90: Telecom charge much more than $45 to active a new phone line.

With woosh, the activation fee gives you the modem and the phone equipment.

Telecoms activation fee doesnt give you anything.

It costs Woosh more to set you up than it costs Telecom to set you up due to equpment.

$200 is justified.


$45 connection fee (Intact to exchange), only more if a new line is need to be laid.

$200 is a little harsh, when you dont even own the equipment, but then woosh are a company, and if they can do that, good on them.








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  Reply # 36154 19-May-2006 23:46
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Yes they are a business and people don't have to purchase their service.

But the way they advertise their service may be quite misleading, which is wrong.




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  Reply # 36197 20-May-2006 21:12
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cokemaster: Yes they are a business and people don't have to purchase their service.



But the way they advertise their service may be quite misleading, which is wrong.


I agree, "caveat emptor", let the buyer beware!







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  Reply # 36334 22-May-2006 23:00
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cokemaster:
Jama: Hold on - Sky charge $99 to install a satellite dish, a phone line if needed and they run the cable to wherever you want them to. Again all for $99. A bargain compared to Woosh.





Agreed, couldn't stand paying $200 set up fee AND being locked into a term contract of 12 months. I got the sky install for $45 + 2 months free with a 12 month term. :)



Even the set up fee Telecom charges pales in comparison to the Wooshs one.


Hold on, SKY also charge $599 for MY SKY, which you also don't ever actually own. Whats the difference between that and Woosh? Nothing! It's the fact that the equipment costs them a lot so they have to pass the costs onto the customers.



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Reply # 36337 22-May-2006 23:35
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Mysky is another cashing in cow..

I see your website is offline, It was once complete with cat giving birth and teasing a dog.... WTF?

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  Reply # 36339 22-May-2006 23:38
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Yea, i have a problem... i like to start things and get them all finished, then when thats done i get bored and realise no one will actually visit it, so i shut it down!! Now i just stick to a blog, which i hope will actually last.



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  Reply # 36341 22-May-2006 23:41
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do you still have the vids up somewhere? there was one i was going to return and get,, can;t possible remeber now

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