Xtra Outage

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karmic

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Wannabe Geek

#8053 30-May-2006 20:58

Hi there, anyone having ongoing problems since the last outage on Monday May 21? I have been without Xtra Broadband since it went out last Monday. Problem at Xtra's end, not mine, after extensive investigations. They tell me they can't get a Technician out to the exchange until 9 JUNE. Would appreciate hearing about anyone else who may also be still experiencing problems. Thanx

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Spark NZ

#37200 30-May-2006 21:01

No problems here, or with anyone I know.

bradstewart

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#37202 30-May-2006 21:35

Is it an exchange specific problem? Which exchange are you on?

psychrn

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#37203 30-May-2006 22:21

A m8 of mine in auckland seems to be having a problem as well-over past few days

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#37204 31-May-2006 00:14

Unrelated to Xtra but Orcon had an outage today as well. It came back fairly quickly but outages seem to be the faze with Satellite Television and ADSL providers these days.

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karmic

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Wannabe Geek

#37222 31-May-2006 09:37

bradstewart: Is it an exchange specific problem? Which exchange are you on?

Hi there, It's all just a bit over my head. I am on a North Shore, Auckland exchange. It doesn't seem to be a problem with the whole exchange, just my connection, but then how would I know? They won't tell me that there are several people in my area with the same problem even if there were. They say that they can't get a Technician out to look at the problem until 9 June as I have a residential connection, even though I work from home using the Internet. I've been told that the Technicians are busy with new connections (excuse me? I've been with Xtra for 10 years!!!!) I bet if Theresa Gattuang (or whatever her name is) had a problem at home that they would have it fixed within hours. They have given me unlimited Dial-Up Access (so kind don't you think?) until they can fix the problem. Obviously I'm feeling a bit P**ssed O*f aobut the whole thing.

Thanks for your replies, I would have been really interested to find out if there were others experiencing the same problems as me (just so I don't feel so alone). BTW has anyone used Dial-Up recently? I can't believe that I used to think it was OK. ;-)

johnr

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#37225 31-May-2006 09:43

Try wireless

Vodafone 3G
telecom T3G
Woosh

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karmic

10 posts

Wannabe Geek

#37233 31-May-2006 10:11

johnr: Try wireless

Vodafone 3G
telecom T3G
Woosh

Thanks, looked at Woosh, but they do not currently supply to my area, Vodafone and Telecom wireless too pricy for me at present.

johnr

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#37234 31-May-2006 10:18

1G $49 too pricy on vodafone you don't even have to sign and term cntract

What part of Auckland are you located to not have woosh

Don't trust there coverage tool

I rung and they advised no coverage where I live and I could see there cellsite out most South facing windows.

Got a friend to bring over there woosh modem and it had full coverage

jpwise

jpwise
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#37245 31-May-2006 10:48

karmic: I'd suggest finding someone else that's got DSL and borrow their modem. It may be something as simple as a problem with your modem.

Jp.

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karmic

10 posts

Wannabe Geek

#37252 31-May-2006 10:58

johnr: 1G $49 too pricy on vodafone you don't even have to sign and term cntract

What part of Auckland are you located to not have woosh

Don't trust there coverage tool

I rung and they advised no coverage where I live and I could see there cellsite out most South facing windows.

Got a friend to bring over there woosh modem and it had full coverage

Hmmm, when I enquired (admittedly some time ago) with Vodafone I was told that it would cost around (if I remember rightly) $149 per month but $49 is heaps more reasonable.

I live on Auckland's North Shore, Woosh say that they do not have connections in my area but I know someone with one. My understanding is (and I could be wrong, its been known to happen in the past ;-)) that the more people using Woosh's bandwidth the slower it will be. They tell people that they don't supply connections in their area because they haven't got enough bandwidth to support too many customers, as they add more bandwidth to their network they will be able to sign up more people. Please do not quote me on that one though as I have no real technical understanding of the way that their network operates, just my observations.

karmic

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Wannabe Geek

#37253 31-May-2006 11:00

jpwise: karmic: I'd suggest finding someone else that's got DSL and borrow their modem. It may be something as simple as a problem with your modem.

Jp.

Thanks for your thoughts, I am currently on my 3rd brand new modem this week, have also had someone bring their modem over to test.

Xtra can see my modem at their end, they can even get informaition from it but can't seem to get any to me.

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