I connected up to Woosh on 3 August. It was all fine. Download speeds between 1 Mbps and 1.7 Mbps. About a week ago, download speed crashed suddenly and stayed like that.. It ranges between 80 kbps and 250 kbs. Strangely, my upload speed is fine, so that measured upload speed is almost always now faster than my download speed. e.g last night I measured download speed at 120 kbps and upload at 210 kbps. I can also tell that upload is consistently faster than download when running Utorrent. Spoke to helpdesk at Woosh. They are sending a new modem, but I have my doubts as to whether that is the cause (it would be pleasing if life was that simple). I am running windows XP. Connected using the Ethernet cable via a US Robotics router (but I also connected directly to the modem to make sure this was not a router problem – it is not – the speed issue is exactly the same if I bypass the router and connect the modem directly to the PC using the Ethernet cable). Woosh signal strength seems fine – tells me the delta is 15 (whatever that means - but it seems to be OK). Any ideas about where to look for a solution ? I tried a clean install of the modem, virus check, the usual suspects. The two things that puzzle me: First – the way it was working great and changed suddenly and (apparently) permanently. Second the fact that the upload speed appears to be (more than) fine. Any ideas appreciated.