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3892 posts

Uber Geek

#91051 5-Oct-2011 21:36
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In another random thread richms wrote: Just change ISP

I've heard this comment over the years many times. 

People don't just talk about ISPs as well... if you don't like your doctor...  if you don't like McDonalds then find another fast food place...

The problem is that they all end up as useless as each other because it becomes a race to the bottom and the only people who win are the marketing companies writing spin to get your business and the call centers being paid to sign you up.

In recent days I've been following all the threads as to where to go next for ISP services and the answer, until this afternoon (when they dropped off the internet for half an hours) was Snap.

Should I go to Orcon... err when they get their Genious new products working properly and recover from the sudden demand their new exciting products are offering.

Should I head off to Telecom as they've now fixed their usage meter and doubled their data and according to TrueNet data, are only half as slow as my current provider to bring me a web page from TradeMe.

Or should I just stick with Telstra and hope they'll stop sending my google requests to the queen before giving then to me?

Now I regularly read posts from people wanting more data and faster connections and better customer service... 

A decade ago I read a really interesting paper by a guy called Geoff Huston talking about engineering challenges.

Well I don't know much about economics and I failed accounting at school, nor did I ever study to be an engineer.  But I do understand basic house hold budgeting enough to figure that if the telcos are always paying for marketing and signing people up and systems to transfer you from one provider to another then they just don't have resource to pay for more SCX capacity, or do these guys have magic money trees in their offices that I just don't know about and the joke is on me?

Why do we not have the attitude of 'fix it!'?

Why do we have to keep moving from provider to provider all the time to get anything fixed?

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11627 posts

Uber Geek

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  #529832 5-Oct-2011 22:37
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Good rave. There are a lot of businesses which rely on marketing to keep the churn going.

I have been with xnet for a long time (next to no marketing) and the overall service and support has been very good. The simple price structure might have something to do with it. My isp needs are only basic though.

108 posts

Master Geek

  #529840 5-Oct-2011 22:51
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I feel it's because it's easier to run away from a problem then to deal with it.
Then on the other hand some problems can't be fix so all you can do is run.  


8035 posts

Uber Geek


  #529846 5-Oct-2011 23:14
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Changing ISP is easy and if you happen to change to one where you are getting poor service it's relatively easy to get out of the contract term without a disconnection fee, even if push comes to shove the CGA and disputes tribunal have got your back.

In the last 5 years I've changed ISP 4x from: Vodafone to Xnet to Telstraclear to Telecom when I wasn't happy.

I'm keeping an eye on Snap and thinking of changing since Snap un-meters Google/youtube and seems have be working on a Steam content mirror and Telecom doesn't.

People who stick with poorly performing ISP's have only themselves to blame.

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