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4 posts

Wannabe Geek

Topic # 9545 26-Sep-2006 09:55
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Hi guys,
I've recently moved to Wellington from the UK, and, to avoid hassle, decided to go with Xtra broadband, Adventure plan (3.5Mbps, 10GB cap). Since the activation last Thursday, I have been very unhappy with the service.

I had very slow speed all weekend, only managing to download at about 30kb/s. Having finally had enough on Sunday night, I called them up, asked what was going on, to which the guy on the other end reached the conclusion: "Don't know". I was asked to fill out a speed test starting Monday.

I wake up on Monday, and lo... my broadband speed is correct. I hope it is a coincidence, my girlfriend (who has lived here for 8 months), does not.

So it's not going well.

I fire up BitTorrent for the first time yesterday, and it just kills my connection. My ping times rocket to around 2000ms (that's 2 seconds!), so surfing the web is like running through treacle. I tried forwarding the ports on the DSL-502T modem they gave me, and Azureus reports A-OK, but the connection is still atrocious. In fact, it is not until I reduce my upload speed to a princely 5k that I get my ping times back down to 120ms or thereabouts to an NZ server. I can see that I am getting to the exchange OK in a traceroute, it's not until I hit hop 2 with the [blablah] address where the ping skyrockets.

Very unhappy with spending $60 a month for such a shonky connection, I call Xtra again. This guy was even less helpful.

Him: "Uh, did you do that port forward thing?"
Me: "Yes"
Him: "Then I don't know, there's no reason it should be happening"
Me: "So what do I do now?"
Him: "I don't know. Would you like a case number?"
Me: "Are you saying you can't solve this, and have no idea even where to start?"
Him: "Yes"

So I'm left paying for a pipe I can hardly flll, with a cap I chose because I did expect to be be using a fair chunk of data on BitTorrent. Does anyone know any reason why this is happening? Each time I Google for information, I get forum posts by plenty of happy customers for whom BitTorrent runs fine. I'm also worried that if this is a problem with upload, then if I try to play some games online with Xbox Live, my pings will make gaming unplayable. Upload speed tests (using the speed tester at doesn't seem to show an upload throttling, but why this happens with BitTorrent, I don't know.

Please help me if you can!

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871 posts

Ultimate Geek


Reply # 46849 26-Sep-2006 09:59
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Sounds perfectly normal.
I recommend TelstraClear Cable if you can get it... Wink

4 posts

Wannabe Geek

  Reply # 46851 26-Sep-2006 10:04
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JAMMAN2110: Sounds perfectly normal.
I recommend TelstraClear Cable if you can get it... Wink

Sadly, I live in an apartment block, so it's DSL or nothing.

Which bit sounded normal (I'm afraid I am not sure what is normal by NZ standards!), the pathetic speed over the weekend, or the demolition of my connection with BitTorrent uploading *anything*? ;)


2122 posts

Uber Geek
+1 received by user: 369


  Reply # 46853 26-Sep-2006 10:11
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The Azureus performance sounds normal - you only have 128kbps up speed on your connection so if you max it out you will of course kill your surfing. I think your max on that speed is around 12-15k.

If you want the downloads to go faster try running them at night and I have also found that using port 80 seems to have made mine run a whole lot faster.

When you live your life on Twitter and Facebook, and are only friends with like minded people on Twitter and Facebook, you are not living in the real world. You are living in a narcissistic echo chamber.


My thoughts are my own and are in no way representative of my employer.

1318 posts

Uber Geek
+1 received by user: 5


  Reply # 46921 26-Sep-2006 22:11
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If you load up your connection with Azureus, you will get higher ping times.

That said, with a low speed upstream, you could check if your router can give priority to TCP ACKnowledgement packets. Tends to help.

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