Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1843 posts

Uber Geek
+1 received by user: 21

Trusted

Topic # 9898 22-Oct-2006 01:29
Send private message

Hi,

I'm connected to the Birkenhead exchange, which is about 4.5km from my house - this means i can bearly connect at even 2mbps.

I have just descovered that this funny blue building about 30 seconds down the road is the Glenfield Exchange.

Is there anyway that I could be moved from the Birkenhead exchange, to this MUCH closer, Glenfield exchange?

It seems stupid that there is an exchange only about 400 M from my house, yet I'm connected to one thats 4.5KM away.

There must be a way to change to this much closer exchange?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
285 posts

Ultimate Geek
+1 received by user: 8


  Reply # 49253 22-Oct-2006 12:00
Send private message

I'm pretty sure you're able to ring and request this but remember these two things:

1) Your phone number will be changed/different as each exchange has its own fixed number range
2) It will cost you a connection fee to move ($48.99 I think..)

271 posts

Ultimate Geek
+1 received by user: 5


  Reply # 49261 22-Oct-2006 13:12
Send private message


Umm, I dont think either of those statement are true. How the DSL is managed is different from the PSTN call management. If you are getting the speed you should be on your plan I would raise with the XTRA help desk to get this sorted.




Mark Ascroft
Wellington


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


1843 posts

Uber Geek
+1 received by user: 21

Trusted

  Reply # 49264 22-Oct-2006 14:09
Send private message

Spoke with Telecom, apparently it's impossible to switch from one exchange to another.

They said that the phone wires along my street dont go into the exhcange that is only 400m from my house, they go to a different exchange about 5KM away.

Spoke to three seperate people, all confirmed this.

So angry.

871 posts

Ultimate Geek

Trusted

  Reply # 49274 22-Oct-2006 16:12
Send private message

That is incredibly stupid... gone are the days where people would jump to keep their customers happy...



1843 posts

Uber Geek
+1 received by user: 21

Trusted

  Reply # 49311 22-Oct-2006 21:21
Send private message

Hey, its Telecom.... hardly any competition. They know I have no other option for broadband so why would they bother to do anything?

Nate wants an iphone
3900 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 49314 22-Oct-2006 21:49
Send private message

Well without going into too many details... There is more to switching exchanges than just entering it into a computer or flipping a switch.

Correct me if I'm wrong....




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


871 posts

Ultimate Geek

Trusted

  Reply # 49315 22-Oct-2006 21:59
Send private message

Its likely in some locations it would be a big task.. but in others? It's not like we are talking about digging up a motor way or anything...

362 posts

Ultimate Geek

Trusted

  Reply # 49316 22-Oct-2006 21:59
Send private message

it has to be wired in

Nate wants an iphone
3900 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 49317 22-Oct-2006 22:06
Send private message

JAMMAN2110: Its likely in some locations it would be a big task.. but in others? It's not like we are talking about digging up a motor way or anything...

Which depending on his location may need some cables run out to his nearest cabinet from the new exchange which if the cables are underground (like they tend to be), they need to do some digging.... costs can add up quickly.

Even if they charged $49.95 I doubt that would cover much. There are worse cases out there.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


2365 posts

Uber Geek
+1 received by user: 12

Trusted
Spark

Reply # 49355 23-Oct-2006 13:32
Send private message

JAMMAN2110: That is incredibly stupid... gone are the days where people would jump to keep their customers happy...


And Telecom should go dig up half the street, cause major inconvenience just to keep Simon happy?? (No offence Simon).

If Telecom could have connected Simon upto the exchange 400m away, then I am sure they would have.

nzbnw









1843 posts

Uber Geek
+1 received by user: 21

Trusted

  Reply # 49358 23-Oct-2006 13:47
Send private message

nzbnw:
JAMMAN2110: That is incredibly stupid... gone are the days where people would jump to keep their customers happy...


And Telecom should go dig up half the street, cause major inconvenience just to keep Simon happy?? (No offence Simon).

If Telecom could have connected Simon upto the exchange 400m away, then I am sure they would have.

nzbnw


Well to be fair, it's nto just me.

My niehgbour was pissed off he couldn't get good speeds and now i've told him he's only 400M from an exchange, he's even more pissed off.

4295 posts

Uber Geek
+1 received by user: 148

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 49362 23-Oct-2006 14:17
Send private message

Well why should Telecom spend a whole of money to connect you to a different exchange. They will never recover the expense from you and your neighbour... Even digging up 400m and laying cables is not at all cheap.

Nate wants an iphone
3900 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

Reply # 49364 23-Oct-2006 14:47
Send private message

Even two people will still cause considerable hassle to everyone involved in relocating/relaying cables... is it really cost effective?

(repeating what nzbmw has said.. )





webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!




1843 posts

Uber Geek
+1 received by user: 21

Trusted

  Reply # 49378 23-Oct-2006 17:07
Send private message

bradstewart: Well why should Telecom spend a whole of money to connect you to a different exchange. They will never recover the expense from you and your neighbour... Even digging up 400m and laying cables is not at all cheap.


Well of course Telecom wouldn't invest any money that would make their network faster for hundreds of people, they rather give it to their shareholders and why not? We have no other options anyway.

I'm not saying Telecom should dig everything up for me and my neighbour, they could move our whole general area over to the closer exchange, that would improve hundreds of peoples speeds and it makes sence to be on an exchange thats onyl down the road then on one thats 2 suburbs away.

I spoke to the guy at Telecom and he said their were a lot of ADSL connections up my street and the street running through my street, he said they all go on the Birkenhead exchange.

70 posts

Master Geek
Inactive user


  Reply # 49415 24-Oct-2006 00:05
Send private message

The only other way of i see you getting full speed is if there is a new residental area development going around your area....i live in a new suburb and me and lot of other people in our new area were connected to a exchange that was way too full because people living in that area were also connected to it.....i had to wait for 2 weeks after moving in to actually for someone to move their house so that i can get a phone no and this lady had a waiting period of 3 months......now that there are so many houses in our new suburb telecom must have finally made a new exchange in our area and i get the full 3.5mbps speeds compared to 2mbps before as the new exchange is hardly overloaded so if new residential area development around your house then you might get transfered to the new exchange or some people will be transfereed to that and you might get full speeds despite the 4.5km distance bs that telecom and other ISPS tell you cause even from the new exchange i am 4km away and get full speeds.....telecom just wanna give the distance bs and not tell the overhaul truth to its customers and its wholesalers.....

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Opera launches new mobile browser: Opera Touch
Posted 25-Apr-2018 20:45


TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.