Exchange Location - Advice Please

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simon14

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Topic # 9898 22-Oct-2006 01:29

Hi,

I'm connected to the Birkenhead exchange, which is about 4.5km from my house - this means i can bearly connect at even 2mbps.

I have just descovered that this funny blue building about 30 seconds down the road is the Glenfield Exchange.

Is there anyway that I could be moved from the Birkenhead exchange, to this MUCH closer, Glenfield exchange?

It seems stupid that there is an exchange only about 400 M from my house, yet I'm connected to one thats 4.5KM away.

There must be a way to change to this much closer exchange?

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Reply # 49253 22-Oct-2006 12:00

I'm pretty sure you're able to ring and request this but remember these two things:

1) Your phone number will be changed/different as each exchange has its own fixed number range
2) It will cost you a connection fee to move ($48.99 I think..)

ascroft

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Reply # 49261 22-Oct-2006 13:12

Umm, I dont think either of those statement are true. How the DSL is managed is different from the PSTN call management. If you are getting the speed you should be on your plan I would raise with the XTRA help desk to get this sorted.

Mark Ascroft
Wellington

simon14

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Reply # 49264 22-Oct-2006 14:09

Spoke with Telecom, apparently it's impossible to switch from one exchange to another.

They said that the phone wires along my street dont go into the exhcange that is only 400m from my house, they go to a different exchange about 5KM away.

Spoke to three seperate people, all confirmed this.

So angry.

JAMMAN2110

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Reply # 49274 22-Oct-2006 16:12

That is incredibly stupid... gone are the days where people would jump to keep their customers happy...

simon14

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Reply # 49311 22-Oct-2006 21:21

Hey, its Telecom.... hardly any competition. They know I have no other option for broadband so why would they bother to do anything?

cokemaster

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Reply # 49314 22-Oct-2006 21:49

Well without going into too many details... There is more to switching exchanges than just entering it into a computer or flipping a switch.

Correct me if I'm wrong....

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JAMMAN2110

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Reply # 49315 22-Oct-2006 21:59

Its likely in some locations it would be a big task.. but in others? It's not like we are talking about digging up a motor way or anything...

NokiaRocks

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Reply # 49316 22-Oct-2006 21:59

it has to be wired in

cokemaster

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Reply # 49317 22-Oct-2006 22:06

JAMMAN2110: Its likely in some locations it would be a big task.. but in others? It's not like we are talking about digging up a motor way or anything...

Which depending on his location may need some cables run out to his nearest cabinet from the new exchange which if the cables are underground (like they tend to be), they need to do some digging.... costs can add up quickly.

Even if they charged $49.95 I doubt that would cover much. There are worse cases out there.

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nzbnw

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Reply # 49355 23-Oct-2006 13:32

JAMMAN2110: That is incredibly stupid... gone are the days where people would jump to keep their customers happy...

And Telecom should go dig up half the street, cause major inconvenience just to keep Simon happy?? (No offence Simon).

If Telecom could have connected Simon upto the exchange 400m away, then I am sure they would have.

nzbnw

simon14

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Reply # 49358 23-Oct-2006 13:47

nzbnw:
JAMMAN2110: That is incredibly stupid... gone are the days where people would jump to keep their customers happy...

And Telecom should go dig up half the street, cause major inconvenience just to keep Simon happy?? (No offence Simon).

If Telecom could have connected Simon upto the exchange 400m away, then I am sure they would have.

nzbnw

Well to be fair, it's nto just me.

My niehgbour was pissed off he couldn't get good speeds and now i've told him he's only 400M from an exchange, he's even more pissed off.

bradstewart

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Reply # 49362 23-Oct-2006 14:17

Well why should Telecom spend a whole of money to connect you to a different exchange. They will never recover the expense from you and your neighbour... Even digging up 400m and laying cables is not at all cheap.

cokemaster

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Reply # 49364 23-Oct-2006 14:47

Even two people will still cause considerable hassle to everyone involved in relocating/relaying cables... is it really cost effective?

(repeating what nzbmw has said.. )

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simon14

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Reply # 49378 23-Oct-2006 17:07

bradstewart: Well why should Telecom spend a whole of money to connect you to a different exchange. They will never recover the expense from you and your neighbour... Even digging up 400m and laying cables is not at all cheap.

Well of course Telecom wouldn't invest any money that would make their network faster for hundreds of people, they rather give it to their shareholders and why not? We have no other options anyway.

I'm not saying Telecom should dig everything up for me and my neighbour, they could move our whole general area over to the closer exchange, that would improve hundreds of peoples speeds and it makes sence to be on an exchange thats onyl down the road then on one thats 2 suburbs away.

I spoke to the guy at Telecom and he said their were a lot of ADSL connections up my street and the street running through my street, he said they all go on the Birkenhead exchange.

kwaan

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Reply # 49415 24-Oct-2006 00:05

The only other way of i see you getting full speed is if there is a new residental area development going around your area....i live in a new suburb and me and lot of other people in our new area were connected to a exchange that was way too full because people living in that area were also connected to it.....i had to wait for 2 weeks after moving in to actually for someone to move their house so that i can get a phone no and this lady had a waiting period of 3 months......now that there are so many houses in our new suburb telecom must have finally made a new exchange in our area and i get the full 3.5mbps speeds compared to 2mbps before as the new exchange is hardly overloaded so if new residential area development around your house then you might get transfered to the new exchange or some people will be transfereed to that and you might get full speeds despite the 4.5km distance bs that telecom and other ISPS tell you cause even from the new exchange i am 4km away and get full speeds.....telecom just wanna give the distance bs and not tell the overhaul truth to its customers and its wholesalers.....

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