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hagrid

72 posts

Master Geek
Inactive user


#142616 18-Mar-2014 20:19
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Hello,

I'm Hagrid, I'm new on here btw
I'm doing a diploma in PC Support Level 5

can someone please help me with this error, now just so everyone knows what I've done to try and fix it,
Basically my computer hangs (intermittent) when waking from monitor sleep, (computer still running fans etc) 
it hangs and the keyboard numlock stays on (Can't turn it off) and the laser on the mouse goes out but the other light on the mouse remains powered 
I've tried disabling monitor sleep as a work around but then what happens is the signal on the screen just goes off and it eventually restarts after 20 mins or so and says the system has restarted from a bug check (bluescreen) Computer is 6 months old brought from PB Tech, they applied this hotfix /kb/2459268, but it say’s digitizer device (which I don’t have anyway) plus S5 power state is not what my computer was in, my computer was running just idle….


screenshot of bluescreen
Gigabyte B85M-D3H MB
Intel Core i7 4771
Cooler Master G700 (700 watt PSU)
Sapphire R9 280x Dual 
 




 
1. Bios Update

2. GPU Driver update,
3. All driver updates 
4.Remove CMOS chip,
5. Re Install windows 7 and tried win 8 
6 Tried different monitor
7. Tried passmark ram test 6 cycles with no errors
8. Tried passmark cpu and furmark gpu test (at the same time) for 7 hours and computer ran stable, it just seems to be low power states that something doesn’t like.     Any help world be greatly appreciated, thanks, here's a link to my error  http://prntscr.com/31ur49

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hagrid

72 posts

Master Geek
Inactive user


  #1015443 30-Mar-2014 16:41
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Update:

I believe this issue is related to AMD ZeroCore technology, monitor not waking from sleep, common issue apparently people had to restart computer, no reports of bsod but I think it's cause everyone restarted but I just waited to see what happened, this must a generic error for windows unable to wake GPU, the fix: disable monitor sleep/use blank screen saver (stops ZeroCore kicking in) there's no fixes as of yet, I've installed a beta driver from AMD in the mean time, I'm testing my computer with A blank screen saver and if I have any further issues I'll post back, I welcome any comments to this update :)

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