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16 posts

Geek


#153906 12-Oct-2014 12:43
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Hi guys,

So this has been driving me nuts for the past month or so and i cannot for the love of god find out what the issue is.
I have tested all Hardware. Checked all temperatures. Re-installed Win 7 64bit. Re-installed BF4. and it will constantly restart the PC anywhere between 15 & 35 mins while playing. i would have thought it was a temperature issue or a faulty piece of hardware, but it only happens in BF4.

I have an intensive log file from AIDA64 but cannot post the link. its a csv file, any idea on posting this for you guys to look at?

I have 6GB Corsair DDR3 and i have tested each module separately using MEMTEST86. Also run Intels CPU diagnostics and all comes back okay. Sandisk SSD has also come back with no errors using HDTune PRO. i put the graphics card through the intensive test using Furmark. Am using a 650W Coolermaster V650. updated bios to latest version. All drivers are up to date as well.

Again it only crashes playing bf4.

any help or ideas is much appreciated.

QuadCore Intel Core i7-2600
Asus P8Z68-V Pro
Sapphire Radeon HD 6950 Video Adapter
Corsair DDR3 6GB
Sandisk 120GB SSD
Coolermaster V650 PSU
WIN7 Home Premium 64bit

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gzt

11548 posts

Uber Geek

Lifetime subscriber

  #1152157 12-Oct-2014 12:49
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I have an intensive log file from AIDA64 but cannot post the link. its a csv file, any idea on posting this for you guys to look at?

Pastebin.

Sapphire Radeon HD 6950 Video Adapter

Have you tried with the original driver disk that came with the card? Yes it will be really old.

6615 posts

Uber Geek
Inactive user


  #1152162 12-Oct-2014 12:56
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I bet its a faulty ram stick.
I had the same issue, Cause BF4 seems to use 3GB + sometimes it will load into the faulty ram and bang.

 
 
 
 




16 posts

Geek


  #1152166 12-Oct-2014 13:01
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Thanks gzt, I will try and find the original CD or download original driver.
as for the log file, i have posted the dropbox link on pastebin. "per0w log file".

Thanks mate,
Sam



16 posts

Geek


  #1152192 12-Oct-2014 14:04
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Hi TimA,

Tested all sticks individually and they all came back okay. 6 passes on each. 
I also, mixed the sticks up two at a time and tried bf4 again to try eliminate a dodgy stick. but bf4 still crashed.

gzt, tried an old driver but still same crash after 2 odd minutes. PC restarts itself.

also, to eliminate SSD, i tried a fresh copy of WIN7 and BF4 on a 160GB HDD and it still caused crashes.

597 posts

Ultimate Geek


  #1152200 12-Oct-2014 14:23
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How many GB does your graphics card have?
Have you tried running it at native monitor resolution with the lowest graphics?




Regards
Stefan Andres Charsley



16 posts

Geek


  #1152278 12-Oct-2014 16:56
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Hi Stefan,

Its a 2GB card and i have the monitor resolution set to the recommended setting 1920 x 1080. Also reduced the graphics settings(medium) in bf4 to a lower setup and still crashing.
Have spent weeks troubleshooting this bloody thing! driving me nuts!

6615 posts

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  #1152279 12-Oct-2014 16:59
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Bad HDD sector?

 
 
 
 


597 posts

Ultimate Geek


  #1152280 12-Oct-2014 17:00
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Ok so this may be a long shot but may work.

Please connect your monitor to your graphics card.

Now open up Device Manager, find the Intel HD Graphics driver and disable it.

Reboot PC and try to play BF4 again.




Regards
Stefan Andres Charsley

2120 posts

Uber Geek


  #1152285 12-Oct-2014 17:08
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Are you sure it's not punkbuster?  That can kick you if it thinks you're running hacking software, autohotkey for example.

691 posts

Ultimate Geek


  #1152291 12-Oct-2014 17:18
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per0w: Hi Stefan,

Its a 2GB card and i have the monitor resolution set to the recommended setting 1920 x 1080. Also reduced the graphics settings(medium) in bf4 to a lower setup and still crashing.
Have spent weeks troubleshooting this bloody thing! driving me nuts!


Check if your "non paged pool" memory in task manager is higher than 400MB's, if it is you most probably have a memory leak. This would explain the delay in having the issue (as the memory fills up) and the crash.

Make sure you check it after playing for a while, to see if it goes up significantly.

I have this problem off and on with BF4 and my 6970.



16 posts

Geek


  #1152293 12-Oct-2014 17:23
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TimA, I tested 2 hardrives and both produce same result.

Stefan, I dont have a Intel HD graphics driver installed?

 installed drivers

Macuser, surely punkbuster wouldn't force a complete restart on my PC? I would think to have been given a message of some sort..

597 posts

Ultimate Geek


  #1152294 12-Oct-2014 17:26
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per0w: Stefan, I dont have a Intel HD graphics driver installed?

 installed drivers



It should be under Display Adapters not System Devices.




Regards
Stefan Andres Charsley



16 posts

Geek


  #1152302 12-Oct-2014 17:42
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Stefan, yes i only have "AMD Radeon HD 6900 series" installed there.

Arctic Silver, below is the logged report using AIDA64. this is the last line it wrote before the crash/restart. i have it in a csv file on pastebin under "per0w log file" if you wana have a look.?
AIDA64 logging

691 posts

Ultimate Geek


  #1152307 12-Oct-2014 17:52
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per0w: Stefan, yes i only have "AMD Radeon HD 6900 series" installed there.

Arctic Silver, below is the logged report using AIDA64. this is the last line it wrote before the crash/restart. i have it in a csv file on pastebin under "per0w log file" if you wana have a look.?


That all looks normal to me, but it does not show non-paged pool, it would pay to check that considering the known memory leak issues.

597 posts

Ultimate Geek


  #1152309 12-Oct-2014 18:00
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So there are 101 things you could try, but if this only occurs with Battlefield 4 and nothing else then its likely to be a Driver issue, a DirectX issue, or simply a Battlefield 4 bug which you cannot fix.

Things I would recommend:

Reinstall DirectX 11 from the BattleField 4 directory

Reinstall Catalyst Drivers and try version 13.2

Reinstall BattleField 4




Regards
Stefan Andres Charsley

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