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nzgirl28

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#154722 5-Nov-2014 16:54
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Hi guys, 

I had a thread a few months ago about my PC overheating.

It was sent back to the retailer that built in in Auckland with them replacing the motherboard (that didn't fix it...) so after sending it back a second time they replaced the cooler and it worked OK...

For a few months, now it's started overheating again 82° CPU temp just using Chrome only to write this, and if I even attempt to do anything it will instantly shoot around 80-100°.

I called the retailer and they were quite hesitant for me to send it back up to them and pushed on posting down a new cooler for me to find someone to install, rather than shipping it up to Auckland again. It is 2 years old with a 3 year return to base warranty, I did offer to pay to install better cooling parts last time and was told not to bother.

Could someone please advise me on where I can get this done cost effectively in Wellington?  I was told I could do it myself but yeah, I'm pretty crap at tech stuff and know I'll pretty much just break things if I try!

Thanks in advance. 



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Jase2985
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  #1169399 5-Nov-2014 16:57
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did you correctly apply the thermal paste? is the fan is working correctly? is the fan clogged up with dust?

MikeB4
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  #1169400 5-Nov-2014 16:58
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If you have a return to base warranty you should do that. Getting the work done by someone else may void your warranty for future problems.

 
 
 
 


timmmay
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  #1169403 5-Nov-2014 17:00
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They should pay for a computer firm to do it. Coolers can be a bit of a pain to install, but it's not super difficult. I'd just google "wellington pc repairs" if no-one has a suggestion.

nzgirl28

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  #1169408 5-Nov-2014 17:02
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Heya,

Jase ~ It was a build  so they did the thermal paste stuff, I asked them about it on the phone and was told not to worry about that and the new cooler would have it all sorted, just to 'wipe the thermal paste off cpu when swapping over'.

I had a look at the fans last night and they don't seem to bad, but very good point I'll see if I can get them cleaned at the same time. 

KiwiNZ ~ Yeah I rung them first to go through warranty and they advised me to get someone else to install the cooler prob to save shipping desktop back to Auckland again.  I did say I'd do that with the cooler if I couldn't figure this out.. I did advise holding off sending a cooler til I figured out what to do with it lol but he just pushed to post it out asap, so I'm assuming voiding warranty is on them? 

Timmmay ~ Yeah I agree too but am just so over it, yes am looking to see what's around in Wellington was more after word of mouth from more knowledgeable people than me just picking from yellow pages ;) 

Just to clarify, I'm really bad at tech stuff!  Although I love my PC when it's working well, next time if I'm going to buy from Wellington. 

Thanks

insane
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  #1169412 5-Nov-2014 17:10
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I recall your last post http://www.geekzone.co.nz/forums.asp?forumid=50&topicid=148848

Michael Murphy from Think Concepts offered to take a look at it for you, I'd suggest sending him a PM to see if the offer is still open



nzgirl28

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  #1169414 5-Nov-2014 17:12
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Hey Insane, thanks for that just sent him a PM ~ feel realllly cheeky after all this time!

nzgirl28

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  #1169506 5-Nov-2014 19:31
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Forgot to add..

 I can hear a 'clicking' sound coming from inside like the fan is hitting something maybe?

 
 
 
 


Jarno
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  #1169525 5-Nov-2014 20:03
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The last time I had a fan sounding clicky, it was because it had a sticker which had become half detached and was rattling against the heatsink. I just took the sticker off.

 

Another possibility is that a nearby wire has drifted into contact with the fan. A bit of tidying up should sort that out.

michaelmurfy
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