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55 posts

Master Geek


# 214206 2-May-2017 09:11

Hi there.

 

An elderly acquaintance told me that his computer (which he bought last year from Geeks on Wheels) recently got a virus, and a pop-screen "helpfully" suggested he contact Ausking InfoTech to sort it out.

 

He did that and Ausking charged him $500, saying he should be fine for the next three years. I'm thinking of calling them on his behalf.

 

The only Ausking Infotech references I can find on the Internet are from its own site: http://auskinginfotech.com/. Has anyone ever heard of them? I hope they're not related to the dark web Ausking silk road people.

 

Thanks for any advice! 


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  # 1774029 2-May-2017 09:13
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Absolute scam in my view. They've taken advantage, and how can they predict he'll be alright for 3 years specifically? 

 

Some questions though, this is an aussie company, did they attend in person? I'm guessing this person lives in Aus right? 

 

And, how did their number flash up on the screen as being the go-to guys to fix virus's?

 

 

 

 




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Master Geek


  # 1774036 2-May-2017 09:31

Actually this guy lives in Hamilton, and they 'fixed' the computer remotely.

 

I have asked him to send me any emails he might have exchanged with the Australians. Will let you know when I get extra details.


 
 
 
 


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  # 1774040 2-May-2017 09:36
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SCAM SCAM SCAM End of story! All the elderly acquaintance needs installed is Free antivirus (Avast) Home edition

 

Home edition of Malwarebytes (Scan PC maybe once a month) If windows machine make sure windows update is enabled

 

Linux


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  # 1774044 2-May-2017 09:42
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Yeah, complete scam. I had a friend who went through something similar, but she hung up when the guy asked for money and came to me instead. Her 'virus' turned out to be just a simple browser hijack. All I had to do was delete the link. I then ran comprehensive scans since she had given the scammer remote access but nothing came up.

 

 





I reject your reality and substitute my own. - Adam Savage
 


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  # 1774049 2-May-2017 09:49
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Yes, its a scam. If it was recent, see it he can get the CC charge reversed . Thats alot of $$

 

Think about it, was it really just a co-incedence that auskinginfotech was recommended in the (scam) popup

https://www.scamwatch.gov.au/news/dont-get-scammed-by-dodgy-internet-pop-ups

 

Problem now is, he has given the scammers access to his PC. They could can installed any sort of keylogger and remote access
program onto it.
*** That PC should now be considered compromised. ***

 


*** The important thing now, DO NOT to use that PC for any online banking , get passwords changed ***
If it was my PC, I would now wipe & reload . There is now way to tell what they may have done to it.

 

** seriously consider cancelling that CC ** . Scammers now have his CC details.
Inform the bank ASAP .




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Master Geek


  # 1774051 2-May-2017 09:57

Thanks guys, that's really helpful advice! Thank goodness for credit cards - fingers crossed we can get the charge reversed.


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  # 1774054 2-May-2017 09:59
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Almost guarantee that will be a masked URL that they THINK it is. As people point out, how would they know to call these peeps without a fake interaction telling them to do so.. (or one of the PC support ph calls)

 

Ask if the screens looked like these:

 

https://malwaretips.com/blogs/remove-tech-support-scam-popups/

 

https://www.webroot.com/blog/2015/04/27/fake-security-scams-2015-edition/

 

 

 

They are smart and geolocate, I had someone with one with an Auckland number to call...

 

 

 

Pay to scan machine for key logger, get their bank account PWs changed and warn the bank to watch for heightened security. The latest spin on the 'Spark tech call' is they get you to pay for software completing a POLI/money transfer exchange while somehow logging strokes. Locking you out soon after and doing multiple 'pay someones' the days following.

 

 

 

/edit snap - beaten to same conclusion


 
 
 
 


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  # 1774087 2-May-2017 10:38
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freitasm:  even get rid of it.
\

 

 

 

Bit harsh isnt it ? :D

 

 





XPD / Gavin / DemiseNZ

 

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https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.


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