Over Xmas I went to visit Himself's aunt.
She mentioned her laptop wasn't working.
And she had bought a new one to replace it (this could have been 2 years ago but at 85y the passage of time is unclear).
Anyhow, the "new" one turned out to be an unopened Surface Pro 2.
I offered to have a look at both of them.
The SP2 seems to have a very loose connection between the cord that plugs into the power outlet and the brick bit that plugs into the SP2, and when I twiddle them a bit I can hear the electricity crackling.
This does not seem normal to me, but is it normal for this model?