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Topic # 30907 25-Feb-2009 11:48
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Hi , We have HP OfficeJet Pro 7590. There is a document blocking the print queue. I tried "Cancel all documents". All other documents disappeared from queue except the one that was blocking the queue in the first place. The "Status" of this showed "Deleting", and the Printer Icon showed "Ready", with a figure "1" above the "Ready" (This should be "0"?). It has been like this since yesterday afternoon. I am still unable to print.

What else can I try to clear the print queue?

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  Reply # 197968 25-Feb-2009 11:53
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Is the Printer Networked or standalone?
Sounds like the job has corrupted the print buffer/queue


If it is standalone, power cycle the printer and the machine connected to it, (So they are off at the same time)

If it networked, power cycle the printer and get someone with admin rights to reset the print queue 



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  Reply # 197990 25-Feb-2009 13:19
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Hi Wellygary

Thanks for the quick reply. The printer is networked.

What is meant by Power Cycle? So Step by Step
1) Turn off Printer
2) Reset router
3) Admin to reset print queue (meaning "Cancel All Documents"?
4) Turn Printer back on????????

I am slowcoach, you know!

xpd

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  Reply # 197993 25-Feb-2009 13:44
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One other thing you can try, is to stop the printer spooler service and restart it.
Goto Start -> Run
Type "services.msc" - hit enter.
Find Print Spooler. Right click it and select Restart. Now try removing the print job.
Or even stop the print spooler, then try removing the job but dont think it'll allow you as it reqs the print spooler running. Then restart the spooler.




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Reply # 197995 25-Feb-2009 13:54
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Hi xpd

I tried the steps you suggested and restarted the print spooler. The document had disappeared when I went into the print queue.

I can print again. Thanks for the tip!Smile

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  Reply # 197996 25-Feb-2009 13:54
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slowcoach: Hi Wellygary

Thanks for the quick reply. The printer is networked.

What is meant by Power Cycle? So Step by Step
1) Turn off Printer
2) Reset router
3) Admin to reset print queue (meaning "Cancel All Documents"?
4) Turn Printer back on????????

I am slowcoach, you know!


Yeah, you can try those in that order, ( although if there is anything else on the router step 2 will remove their network connection until the router reboots, if the printer is the only thing on the router, then yeah switch its power on and off to reset also)

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