Virus Detected! Help!

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hamisht

389 posts

Ultimate Geek
+1 received by user: 7

#34161 20-May-2009 10:23

I am after some help, I have searched google. and followed instructions from sites and nothing is working. I have tried the following programs:

SuperAnti-Spyware
MV RegClean
CCleaner
Malwarebytes' Anti-Malware

the following is the popup box i get from McAfee on startup:

McAfee has detected an infected file that cannot be quarantined. We recommend that you restart and scan your computer now.

About this Virus
Detected: W32/Patcher (virus)
Location: C:\Windows\system32\SENS.DLL

We restart and scan, but it doesnt fix the problem, and its constantly popping up. I have read that this is not a real virus, but the box keeps popping up and driving me nuts!! any suggestions on how to fix this would be awesome.

My Blu-Ray Collection

casper021

96 posts

Master Geek

#216232 20-May-2009 10:47

Hi,

Have a look at this http://forum.bitdefender.com/lofiversion/index.php/t4665.html It might help

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vinnieg

2260 posts

Uber Geek

Trusted

#216239 20-May-2009 10:57

Hi,

are you using XP or Vista?

In XP, goto "Run safe mode with command line prompt
then go:
Del C:\windows\system32\sens.dll

Then restart the PC with the WinXp disc in
run the setup, then choose Start Windows Setup(don't choose repair yet)
It'll ask where you want to install windows too after runnning through the usual stuff, chose the same directory
then it'll ask if you want to repair that installation, say yes :)
it'll take about 20 min

then hopefully when you restart, it'll be back to normal, re run a virus scan just to make sure

If in Vista
restart PC, pop Vista disc in
choose last repair/restore point, forget what it actually says, but it'll run through trying to bring it back to where it went wrong, you might lose some files/programs but it shoudl clear the virus

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

hamisht

389 posts

Ultimate Geek
+1 received by user: 7

#216245 20-May-2009 11:02

the machine is XP. I tried booting into safe mode by tapping F8, but it doesnt work. I can get into Safemode with msconfig, but that doesnt include a command line.

My Blu-Ray Collection

Pskonejott

24 posts

Geek

#216373 20-May-2009 15:59

Use FileASSASSIN, which is included as part of malwareBytes. You select the file and on reboot it will murder the file before Windows locks it.

hamisht

389 posts

Ultimate Geek
+1 received by user: 7

#216409 20-May-2009 17:40

so it wouldnt be an important file somehow?

My Blu-Ray Collection

Pskonejott

24 posts

Geek

#216415 20-May-2009 18:14

A quick google turns up "sens.dll is a library that contains functions used for System Event Notification Service (SENS)." I'd download a fresh copy and then kill your one off and replace it with the clean version... Maybe make a bootable flash drive beforehand so if windows fails to boot after it's deleted you still have access to the machine to replace the file...

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d3Xt3r

697 posts

Ultimate Geek
+1 received by user: 132

Trusted

#217132 23-May-2009 09:22

Can you upload the sens.dll file (to rapidshare.com or similar)? I'll take a look at it to see if it's really infected or not.

Meanwhile, if you have your XP setup CD lying around, you could restore corrupt/system files using the command: SFC /SCANNOW in the command prompt (cmd).

hamisht

389 posts

Ultimate Geek
+1 received by user: 7

#217133 23-May-2009 09:23

hey thanks, but we got it sorted, McAfee got back to us and sent us about 3 pages of stuff to do, and its fixed. had to download a different scanner from them, specifically designed for the error.

My Blu-Ray Collection