Seagate warranty repair/replacement query

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xpd

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# 36967 5-Jul-2009 17:31

I was given a 300gb Seagate drive at the start of the year by a friend who didnt need it anymore - recently the drive has stopped working (thankfully kept going long enough for me to recover my data) - I checked on the Seagate warranty site and this drive still has about 18 months left on the warranty.

Now, my mate cant remember where he got it from (or invoice) so who do I see to get it fixed/replaced ?
Seagates site says Ingram, but they most likely wont want to deal with it as Im not a reseller/customer of theirs.

In theory can i return it to any Seagate dealer and they'll take care of it or am Im in limbo ? :)

TIA

XPD / Gavin / DemiseNZ

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boby55

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# 231211 5-Jul-2009 17:33

You should be able to send it back to seagate directly (Singapore) Under the RMA section of their site.

Athlonite

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# 231692 6-Jul-2009 16:09

thats correct you'll need to RMA it to singapore can take upto several weeks though so don't be in a rush for the return

Athlonite

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# 231693 6-Jul-2009 16:11

oh i forgot to mention this too if your real lucky like i was and they don't have or cant fix it then you might just get a 320GB instead as a replacement

xpd

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# 231695 6-Jul-2009 16:14

Hehe... thats what someone else here said. They didnt know Seagate ever made a 300, just 320's :)

XPD / Gavin / DemiseNZ

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dolsen

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# 231709 6-Jul-2009 17:04

I've had to send 2 back over the last few years in similar circimstances. The first one (may have been a WD drive actually) I had to send back to Singapore, and they sent me back a "recertified" drive, that died about 1 week after receiving it. I didn't bother getting another one, as, I had spent about half the replacement price on the shipping.

The other one I sent to VST (NZ) Ltd (4/12 Beatrice Tinsley Crescent, Albany, Auckland, New Zealand) after filling out a vst_mra_form. I just put N/A in the invoice field.

I sent the drive (a 160GB) back in a "seagate seashell", and, they sent back a 200GB drive, wrapped in bubblewrap.