Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1 post

Wannabe Geek


Topic # 204315 27-Sep-2016 01:18
Send private message

My wife and I both have Lumia 1020 phones running Windows Phone 8.1 and Microsoft Band 2s.

 

 

 

After the daylight savings change over this weekend we found that we were unable to launch the Microsoft Band app on my phone or the Microsoft Health app on my wife's phone (she has a fear of updating apps!). When started, the app would show the title screen and the progress dots would start moving across the screen, but then the app would shutdown after about a second.

 

 

 

I checked with a colleague in the US who also has a Lumia 1020 and a Microsoft Band, but he had no problem starting the app. I tried all sorts of things to resolve the issue, but nothing worked until I looked at our phones' settings and discovered that under the date+time setting, the time zone was set to (UTC + 12:00) Petropavlovsk-Kamchatsky - Old. The Set time zone automatically setting was set to ON.

 

 

 

So I changed the Set time zone automatically setting to OFF and then changed the time zone to (UTC + 12:00) Auckland, Wellington and then tried starting the Microsoft Band/Health apps again and they worked perfectly.

 

 

 

If I change the Set time zone automatically setting to ON again, the time zone is reset to (UTC + 12:00) Petropavlovsk-Kamchatsky - Old.

 

 

 

I suspected that the problem may be with our phone service provider (2degrees), but then realised that I was using Wi-Fi for data, while my wife was using her mobile data. So I believe that the issue is within the OS itself.

 

 

 

Can anyone else with a Windows Phone 8.1 device please check to see what time zone their phone is set to? I guess it could be something specific to the Lumia 1020, but I think that would be unlikely.

 

 

 

Thanks,

 

David.

 

------

 

Lumia 1020
Model Nokia 909
Software: Windows Phone 8.1 Update
OS ver: 8.10.14226.359

 

 

 

Microsoft Band app version 1.3.20913.1

Create new topic
BDFL - Memuneh
61508 posts

Uber Geek
+1 received by user: 12233

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1641028 27-Sep-2016 07:13
Send private message

Automatic time setting provided by a mobile network is independent of using mobile data or not. It may still be the network.

Paging Mr @SaltyNZ...




4646 posts

Uber Geek
+1 received by user: 2154

Trusted
Subscriber

  Reply # 1641034 27-Sep-2016 07:38
Send private message

Yes, network time is independent of data service (it even pre-dates GPRS, IIRC). We haven't turned it off, although I suppose it's possible there was planned work in the area. In fact I haven't heard of any daylight savings related issues from over the weekend - which would make it possibly the first time in 18 years. :-)





iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.