I-Mate Jasjam (I dont know what to do)

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alexthewiz

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#34150 19-May-2009 19:33

i purchased a (HTC) - Imate -Jasjam of trademe, however there is one problem with it!

NO SIGNAL OR SERVICE! :(

*****BUT HERES A LITTLE HELP "in the HTC start up screen it says "All these letters(ae, cd, some stuff like that then it says "**NO GSM"???

im a newbie i have no idea what that means!

BUT THIS MORNING THE 3g net work and reception started working .... then when i turned the phone off it just went back to not working like always...

any ideas what i should do?

help would be much appreciated

regards,

alex

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Hawkes Bay
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#216055 19-May-2009 19:39

You got sold a dud phone. Ask for your money back.

heavenlywild

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#216056 19-May-2009 19:41

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Ask for a refund from the trader.

freitasm

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#216060 19-May-2009 20:00

If you are the same person who posted on the Vodafone forums, you should tell the whole story...

You wrote there "the guy i got it off said "after he upgraded to windows mobile 6.1, the signal and service just disappeared...?" so i have tried config page on vodafone website, but nothing seems to make the signal come back... everything else works fine EXCEPT FOR "NO VODAFONE SERVICE ON THE PHONE, and NO SOUND"

Reality is... You bought a brick. If the seller listed it as "non-working" then you might be out of luck. Or you could see if the seller will refund.

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johnr

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#216076 19-May-2009 20:34

Where have I have read this before? Oh the vodafone forums last night where you were given advice.

John

alexthewiz

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#216086 19-May-2009 20:47

yes!! john the thing is... it got recep all of a sudden and a 3g icon came up it started to work!!! i called vodafone and stuff!! ..... so i dont know now!!!

whats GSM? on the boot screen?

i dont know all the technical jarben! but could it be the the part inside the phone that receives reception could be damaged?

Think before you think,

alexthewiz

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#216088 19-May-2009 20:48

freitasm: If you are the same person who posted on the Vodafone forums, you should tell the whole story...

You wrote there "the guy i got it off said "after he upgraded to windows mobile 6.1, the signal and service just disappeared...?" so i have tried config page on vodafone website, but nothing seems to make the signal come back... everything else works fine EXCEPT FOR "NO VODAFONE SERVICE ON THE PHONE, and NO SOUND"

Reality is... You bought a brick. If the seller listed it as "non-working" then you might be out of luck. Or you could see if the seller will refund.

hmm... i got it for cheap though only 80 $

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johnr

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#216089 19-May-2009 20:53

alexthewiz: yes!! john the thing is... it got recep all of a sudden and a 3g icon came up it started to work!!! i called vodafone and stuff!! ..... so i dont know now!!!

whats GSM? on the boot screen?

i dont know all the technical jarben! but could it be the the part inside the phone that receives reception could be damaged?

Why call vodafone you were given advice last night its the handset end of story. What would you expect a csr to do? You purchased a lemon

John

alexthewiz

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#216090 19-May-2009 20:55

no thats not what i mean!!! i called vodafone!!! on the handset... meaning it connected to the phoneline.. eg vodafone...

csr? i have no idea what that is..

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freitasm

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#216096 19-May-2009 21:07

Alex...

Is the phone working now, or not?

Ok, so you called a landline. Is still working since then?

What john meant was "why call Vodafone" - he probably thought you called Vodafone for support, which we now know is not the case.

Since the guy who sold said the "service disappeared" it could be two things then:

1. The phone could be locked to 3G only, which means that if you don't have 3G coverage then it wouldn't connect to 2G. When you go somewhere with 3G coverage it works again. You will have to look on the Phone application for an option that locks it to "UMTS Only". Open the phone application by clicking the green button, tap Menu | Options | Others and there is a "BAND" option there.

2.The phone has the wrong radio ROM. If this is the case then it won't work until it's fixed. It seems you don't know how to fix it, so you have to send for repairs - which will costs something, it's not free.

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alexthewiz

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#216102 19-May-2009 21:20

freitasm: Alex...

Is the phone working now, or not?

Ok, so you called a landline. Is still working since then?

What john meant was "why call Vodafone" - he probably thought you called Vodafone for support, which we now know is not the case.

Since the guy who sold said the "service disappeared" it could be two things then:

1. The phone could be locked to 3G only, which means that if you don't have 3G coverage then it wouldn't connect to 2G. When you go somewhere with 3G coverage it works again. You will have to look on the Phone application for an option that locks it to "UMTS Only". Open the phone application by clicking the green button, tap Menu | Options | Others and there is a "BAND" option there.

2.The phone has the wrong radio ROM. If this is the case then it won't work until it's fixed. It seems you don't know how to fix it, so you have to send for repairs - which will costs something, it's not free.

K ill tell you whats up to clear out things!

NOW i got the phone from trademe right? the guy said it sometimes works when the sims inside for along time (BUT VERY RARLY) no service for most of the time.!

THATS what happened this morning, it said "instead of no service - It said UMTS - vodafone nz"

but when i turned it off and put it on again it went back to " NO service..."

so i dont really know whats up...its really weird...

ALTHOUGH HE DID SAY HE REPLACED/upgraded SOME PART ON THE PHONE HARDWARE...

Thanks mate, ill try what you said about the settings. ITS WM 6.1 btw

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alexthewiz

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#216105 19-May-2009 21:29

i got all the test messages that i sent to the phone all this morning... so aslong as i left the phone on the reception was there.

as soon as it turned off POP! backto no service!

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z2k

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#216108 19-May-2009 21:33

If the phone stopped working after the seller upgraded to WM6.1 why not just flash it again or see if you can flash it back to WM6.

You should be able to find out how to do this on the HTC website?

alexthewiz

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#216110 19-May-2009 21:40

hey thats a really nice suggestion bro... but im a total newb when it comes to this stuff... this is my first ppc

if i f something up.... then its going to cost me more.. :(

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alexthewiz

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#216111 19-May-2009 21:42

o btw frientasm

when i did that "green call botton > menu > options IT SAYS " UNKNOWN SIM STATUS

any advice would help alot :)

regards

alex

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Peppery

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#216120 19-May-2009 22:11

alexthewiz: hmm... i got it for cheap though only 80 $

There's a reason why it was so cheap and it sounds like you knew that before you bought it. As suggested, there are many guides online for doing the steps suggested. A "wiz" like you should have no problem doing that.

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