iPAQ H3640 unable to configure email and GPRS

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varunan

8 posts

Wannabe Geek

#4687 17-Aug-2005 21:34

Hi,

Is any one from UAE able to tell how to set up the GPRS in the iPAQ H3640 in order to access pop3 mail and browse the net?

The GPRS connection has been activated by the Mobile & Internet provider. They have no further guidance to give (unlike in case of iMate, Sony-Ericsson models)

The http://www.geekzone.co.nz/content.asp?contentid=1477 does not help...

the screens I get in the iPAQ H3640 are different.

thanks...

varunan

freitasm

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#18605 17-Aug-2005 22:35

Welcome to Geekzone. Are you sure it is the h3640? If it is the Phone Edition I suspect you are actually using the h6340.

If this is the case, you should only need to configure the iPAQ itself, not use the Bluetooth guide you pointed.

Try doing this:

Start | Settings | Connections, tap [Connections] icon and change to Advanced tab.

Tap [Add a new modem connection] and enter a name for the new connection, and select [Cellular Line (GPRS)] as modem.

Access Point name is waselmnet, username waselmnet, password waselmnet. Click [Finish].

Make sure this new connection is the default one. Switch to Advanced tab, click [Select Networks]. Make sure the new connection is selected in both Internet and Work lists.

Anyway, Etisalat should really give you this information as part of their services - you are paying for this when subscribing...

I've found the APN name on Google, and I assume your operator is Emirates Telecom (ETISALAT).

varunan

8 posts

Wannabe Geek

#18807 21-Aug-2005 16:56

Hi,

While the settings did allow me to activate the browser, it still has not enabled me to access my pop3 mails.

Is there a setting available for accessing e-mails. I had asked Etisalat for any help and what I got was the following for MMS; but I am not able to see some of options listed there; this is primarily for, as I understand, iMate and not iPAQ..

If there is any advice you can give for configuring the pop3 e-mail too would be appreciated.

regds
varunan

Good day
------------|
| |
| |
| |
Connection name | |
: mms | |
Data bearer | |
: gprs | |
GPRS connection | |
: when | |
needed | |
Access point name | |
: mms | |
User name | |
: mms | |
Password | |
: mms | |
Prompt password | |
: no | |
Authentication | |
: normal | |
WAP Gateway IP | |
address | |
: 10.12.0.30 | |
Homepage | |
: | |
http:/mms/se | |
rvlets/mms | |
Connection security | |
: off | |
Session mode | |
: permanent | |
Multimedia reception | |
: always on | |
On receiving | |
messages | |
: retrieve | |
immediately | |

I had made a posting earlier on this but I can't find it any longer.

varunan

8 posts

Wannabe Geek

#18809 21-Aug-2005 17:01

This is the missing posting dated 17/8/2005; discovered and re-posted as per advice of admin.

varunan

To freitasm

Created 17-AUG-2005 15:17
Read 17-AUG-2005 15:19

Subject iPAQ H6340 (...oops) unable to configure email

Message

Hi,

Thank your very much for the prompt response; very much appreciated!!

I did do the steps given below (the only change I made was that since I have what is known as a GSM connection in this part of the world i.e. post paid connection) as opposed to a prepaid connection (called Al wasel) I kept it as mnet where you have said waselmnet.

The browser is working all right, but I am still unable to configure the mail. Can you please tell me how to access and DOWNLOAD my pop3 mail (also provided by the same mobile&ISP provider)

yes the operator is Etisalat which is something of a joke sometimes and they are a monopoly here!... they told me that they can't help me to configure the iPAQ but they would if it were Ericsson or Nokia or iMate. talk of discrimination!

Once again thank you for this quick response.. not evey site I have tried (I did an Active chat with HP techie and he led me to your site!!) have given ANY response so far!

regds
varunan

freitasm

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#18810 21-Aug-2005 17:05

Can you tell us what are the parameters for your provider (pop3 and smtp servers)?

varunan

8 posts

Wannabe Geek

#18811 21-Aug-2005 17:15

Dear Sir,

it is the same for incoming and outgoing mail servers

mail.emirates.net.ae

regds
varunan

freitasm

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#18812 21-Aug-2005 17:23

To configure email you have to open the Inbox application. On the menu tap Account | New Account.

Enter your email address, tap [Next] and then [Skip] when it tries to connect to get automatic settings.

On the next dialog enter your name, user name and password to login into your email servers. Check the [Save Password] box to have this information stored. Make sure to use the keyboard to enter the password so that you know it is the correct one (sometime handwriting recognition can fail).

On account type leave as POP3, and enter a name for this account. Tap [Next] and enter the pop and smtp servers addresses on the corresponding fields. Tap [Finish] and you should now have it ready to retrieve emails. You fetch and send new emails by tapping the last icon on the menu bar.

Note that this is the same for the i-mate, so both your provider and HP should know this...

varunan

8 posts

Wannabe Geek

#18814 21-Aug-2005 17:45

Thank you. I did all the steps you had given and the final one (5/5) asked for the mail boxes which I gave. there was a domain option which since you had mentioned nothing I had left blank..

After that and tapping Finish it prompted whether I wanted to download mail. I tapped OK and first it said that the licence is not valid .. continue anyway and I tapped OK.

Then the screen shows the account name and password (with the save password box UNchecked, though I had checked it) and if one again taps save password and taps OK, it shows logging in... and the same screen comes up.

The password is correct. I have fed it in carefully using the keypad; I have tried accessing the mail through my laptop (on the web) and it works fine..

1) Do you think for GPRS access, there is a different mail server address than when configuring thru dial-up or ADSL?
2) or should I give the user name with full domain details? (elsewhere, i.e. settingup a normal pop3 in the laptop or accessing thro' the web- only the username is to be given without domain details)

Thank you for your patience.

regds
varunan

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freitasm

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#18815 21-Aug-2005 17:58

Licence not valid indicates you are attempting to access the server with a secure connection. Is this needed? Most pop/smtp servers do not require secure connections unless explicitly determined by the ISP.

Is this pop3/smtp server visible on your GPRS connection? Some ISP block access from other networks. They will have to tell you if this is the case or not.

I suggest you download and install VxUtil and use it to PING the pop3 and smtp servers to verify that they are indeed visible from your GPRS connection.

From this point it looks like it is a matter of finding some more information from your ISP, and not direclty related to the configuration in itself.

varunan

8 posts

Wannabe Geek

#18827 21-Aug-2005 22:09

Hi,

the solution was simpler than I thought...!

Some good soul sent me a CAB file which all I had to do was download by active sync and install in the PDA and everything started working....!

If you would like me to send you this CAB file, should some lost soul like me end up on your site, it may be useful to him/her.

Is it possible to upload this file or do I e-mail it you, if so to which address?

thanks for all the help and patience.

B regds
varunan

freitasm

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#18829 21-Aug-2005 22:13

Great stuff. No need to upload the file - but if someone finds this thread then they can contact you through the forum if needed.